Lake Ford

2016 F150 On 03/08/2019 my husband contacted me at work stating that the Dodge Avenger was on its last limb, he had just finished pushing the car home 2 miles, On 03/08/2019 my husband contacted me at work stating that the Dodge Avenger was on its last limb, he had just finished pushing the car home 2 miles, and that I had two choices. A.) He was going to take the Dodge, and burn it in the field, or B.) We took the vehicle, and traded it in. We initially were looking at a Hyundai SUV at the Hyundai Dealership in Greenfield, however, long story short I ended up not liking the SUV, and they had a F150 on their lot that my husband liked. They attempted to push the vehicle on us, and told us we would not get a better deal than what they were offering. We left, and ended up at Braeger Ford where they have a slightly older F150(2016 so pretty much brand new). We explained our situation, and the budget that we were working with. We spent 4 1/2 hours trying to make the truck work for our budget. They made the vehicle fit our budget, and we have a beautiful truck because of it. The Sales team that worked with us were so patient, kind, and very understanding of our situation. They will have customers for life, because of how they treated us, and made sure that we felt completely comfortable. I really could go on about how amazing they all were to us, but I don't think I will live that long. Thank you So Much to the Pre-Owned Sales team for everything they did, and will hopefully do in the future. More

clear coat protective spray very professional individuals with in depth knowledge of product. When you walk in the door the friendliness is shown within each employee. highly r very professional individuals with in depth knowledge of product. When you walk in the door the friendliness is shown within each employee. highly recommend on all aspects of business More

Quick, easy, professional. I went in to get a service recall taken care of and another issue. They informed me that the problem would be taken care of via manufacturers warrant I went in to get a service recall taken care of and another issue. They informed me that the problem would be taken care of via manufacturers warranty. They kept me informed throughout the process and even offered me a shuttle. More

Excellent truck buying experience From test drive to delivery couldn't be happier. I would suggest every car dealer take lessons from Braeger. This was just a straight forward purcha From test drive to delivery couldn't be happier. I would suggest every car dealer take lessons from Braeger. This was just a straight forward purchase with none of the typical jumps and hoops you get when buying a car. My next vehicle will also be from Braeger! More

Recall service The service staff was outstanding. I received a recall notice I called to make the appointment and was informed the parts had to be ordered and they w The service staff was outstanding. I received a recall notice I called to make the appointment and was informed the parts had to be ordered and they would contact me when they were in. Two days later they called me stating the parts had arrived I scheduled an appointment for the next day. I dealt with three different service associates who all knew what I was talking about because the associates I had previously dealt were busy with other customers. Overall great experience. More

Last Visit Service has always been professional and courteous. Plus, i enjoyed the shuttle option which took me back home as my vehicle was getting worked on. Service has always been professional and courteous. Plus, i enjoyed the shuttle option which took me back home as my vehicle was getting worked on. More

Excellent Service Braeger Ford is wonderful! They do everything they are asked in a timely fashion and they even wash my car at the end!!! Also the waiting room is ve Braeger Ford is wonderful! They do everything they are asked in a timely fashion and they even wash my car at the end!!! Also the waiting room is very clean and comfortable. More

Warm feeling along with excitement Excellent sales person, excellent new car manager very knowledgeable thanks Keri and John there is NO one better than these two and knew all about veh Excellent sales person, excellent new car manager very knowledgeable thanks Keri and John there is NO one better than these two and knew all about vehicle More

Unorganized and slow response Took a while to speak to someone and once we did they didn’t have the answers to our questions immediately. I was suppose to receive a phone call tha Took a while to speak to someone and once we did they didn’t have the answers to our questions immediately. I was suppose to receive a phone call that gave the information and that never happened until they called that the vehicle was ready. Won’t return sadly even though it is close to home More

New front brakes, air filter, and battery Service was excellent, don’t in a timely matter. Only complaint I have was the cost. Over 500.00 to due just the front brakes then another 200.00 for Service was excellent, don’t in a timely matter. Only complaint I have was the cost. Over 500.00 to due just the front brakes then another 200.00 for a battery and air filter is a little high. My bill came to 757.00. And the extra maintenance package I bought with the truck didn’t cover any of this. More