Lake Ford

Great Customer Service I started my experience on the Braeger website and clicked to chat with a sales consultant who was John Studt. I told John which vehicle I was intere I started my experience on the Braeger website and clicked to chat with a sales consultant who was John Studt. I told John which vehicle I was interested in and we started there. The next day we picked the vehicle up which the appointment was made by email. We were in and out of the dealership within an hour. No more going into a dealership spending up to four hours haggling a price. More

Highly Recommend I drove over 1.5 hours to purchase a vehicle at Braeger. Briar made sure that everything was set-up ahead of time so I only had to make one trip there I drove over 1.5 hours to purchase a vehicle at Braeger. Briar made sure that everything was set-up ahead of time so I only had to make one trip there. He was very accommodating and flexible. More

Great Service Advisor! Braeger Ford always offers excellent customer service. Their service is prompt, thorough and reasonably priced. Jessie Stubing exemplifies this by h Braeger Ford always offers excellent customer service. Their service is prompt, thorough and reasonably priced. Jessie Stubing exemplifies this by her friendly demeanor and excellent customer service skills. More

Service I was satisfied with the work done on my Escort....the part did come from out of state but once it arrived the work was done very quickly. I must com I was satisfied with the work done on my Escort....the part did come from out of state but once it arrived the work was done very quickly. I must compliment Andrew Bromeland on his patience with me because I did call him several times on the status of my car......thank you. Pat Kubatzki More

Drive Safe 10-10-14 I recently got the air-bag alarm light on my dash board on my escape 2013 with 16k miles. I brought it in to get it serviced and after wai 10-10-14 I recently got the air-bag alarm light on my dash board on my escape 2013 with 16k miles. I brought it in to get it serviced and after waiting over an hour and them not even looking at my car they told me I would have to come back on Tuesday possibly when a part comes in. I asked if my airbag was working and the service agent said "No" then told me to drive safe until they call us and even said "Its kinda silly we can't give you a loaner." "Drive safe" This sounds criminally insane! 10-10-14 Update After calling Ford Customer Service and them speaking to the Dealership, the dealership is now offering me a Dealer car free of charge until the part comes in due to it being a recall. The service manager Jesse who has always been very nice and straight forward apologized the moment I walked into the door and handle everything very respectfully and polite. At her request I have edit this review. I will further update when I receive my car back. More

warranty repair Braeger ford serviced my vehicle as soon as possible. Service manager told me they would not service my vehicle until Friday but they had done the wo Braeger ford serviced my vehicle as soon as possible. Service manager told me they would not service my vehicle until Friday but they had done the work by friday afternoon. More

Great Service Great Customer service. My Ford Focus needed a oil change pretty bad and although I arrived late in the day wirh no appointment, Sue took me in, and Great Customer service. My Ford Focus needed a oil change pretty bad and although I arrived late in the day wirh no appointment, Sue took me in, and within forty five minutes I was out of the door. Nice to know that they're still people that will treat you like a human being instead of another number. Great job!!!! More

Flawless We purchased our Explorer around 6 months ago from Braegar Ford and couldn't be happier. We were extremely cautious going through the sale as the Jeep We purchased our Explorer around 6 months ago from Braegar Ford and couldn't be happier. We were extremely cautious going through the sale as the Jeep dealer had taken us to the cleaners with our previous SUV offering a useless extended warranty and an overpriced vehicle. At first my husband thought ford wanted a quick sale and as soon as we drove off the lot the warranty we reluctantly purchased would go out the window. Boy were we wrong. Ford have been nothing but pleasant, they shifted our outlook on car sales/service. We have used the warranty with no issues and still continue to be surprised by their outstanding customer service. We were not easy customers, quite the opposite! I will never purchase a vehicle from another dealership! More

Excellent Service The Service Department met my appointment time, completed the service requested accurately and completed the service as promised. Great Job. My first The Service Department met my appointment time, completed the service requested accurately and completed the service as promised. Great Job. My first visit to service and the experience was very positive. Would recommend to any ford owner who is unhappy with their current dealership's service department. More

nick was great Nick made the visit to the dealership a pleasurable experience . Felt completely at ease dealing with him. Will for sure come back to do more busin Nick made the visit to the dealership a pleasurable experience . Felt completely at ease dealing with him. Will for sure come back to do more business here. More