Lake Ford

There is still hope This dealership, and in particular Shane brought back my fading convidence in customer service. Appreciate it, wish you could bottle it for others. W This dealership, and in particular Shane brought back my fading convidence in customer service. Appreciate it, wish you could bottle it for others. Would recommend to others. More

Had a pleasant experience with Nick Stickling. No issues and he was very friendly. Felt slight pressure from Sam to take the extended warranty. Other than that very good experience. and he was very friendly. Felt slight pressure from Sam to take the extended warranty. Other than that very good experience. More

I had a problem with another dealership (closer to my home)that wanted me to pay for a factory defect that should have been covered under warranty. They charged me $50 just to look at the vehicle. I trie home)that wanted me to pay for a factory defect that should have been covered under warranty. They charged me $50 just to look at the vehicle. I tried to talk with management at that dealership and was told the best they could do was cut the price by $100. I contacted Braeger (where I purchased the vehicle) and talked with Brad. I explained the problem and what I had encountered at the other dealership. Brad made no promises but said he would be happy to look at the problem. Brad inspected the vehicle and immediately made arrangements for the problem to be fixed, under warranty. Brad went out of his way to restore my faith in the Ford product. I would recommend Braeger Service to anyone because of Brad. I will also continue to inform others about the way I was treated at the other dealership. More

A COUPLE OF YEARS BACK WE BROUGHT A USED BMW Z3 FROM BRAEGER AND SHANE WAS OUR DEALER, HE WAS GREAT AND WE WERE VERY HAPPY WITH HIS SERVICE AND THE WAY HE MADE SURE EVERYTHING WENT SMOOTHLY FOR US. NOW BRAEGER AND SHANE WAS OUR DEALER, HE WAS GREAT AND WE WERE VERY HAPPY WITH HIS SERVICE AND THE WAY HE MADE SURE EVERYTHING WENT SMOOTHLY FOR US. NOW A COUPLE OF YEARS LATER, MY BOYFRIEND WANTED TO BUY ANOTHER VEHICLE BUT MORE OF A TRUCK OR SUV, SO WE WENT RIGHT BACK TO BRAEGER, WISHING THAT SHANE WERE STILL THERE BUT KNOWING THAT SHANE WAS NO LONGER WORKING THERE. SINCE WE WERE PLEASED WITH THE WAY WE WERE TREATED THE LAST TIME WE WENT BACK TO BRAEGER AND LOW AND BEHOLD ON THE DAY WE WENT THAT WAS THE FIRST DAY OF SHANE'S FIRST DAY OF WORK FOR BRAEGER AGAIN, SO IT WAS KISMIT!!!!! WE BROUGHT AN SUV AND OUR FAVORITE DEALER WAS THERE TO SELL US OUR VEHICLE! IT WAS GREAT DOING BUSINESS WITH SHANE AGAIN AND BRAEGER AND WE ARE VERY HAPPY WITH HOW EVERYTHING WORKED OUT! THANKS SHANE!!!! More

The entire staff in the Braeger Ford service department are wonderful. They are always friendly and available for any questions or concerns you may about your vehicle. I have dealt with other Ford dealer are wonderful. They are always friendly and available for any questions or concerns you may about your vehicle. I have dealt with other Ford dealers and their service departments, and Braeger is by far the best in my area. More

I was on my way to buy a Honda Civic SI and stopped at Braeger Ford to test drive the Focus ST (apparently I had too before buying the Honda) and it was Dan Wisniewski who went along on the test drive. Th Braeger Ford to test drive the Focus ST (apparently I had too before buying the Honda) and it was Dan Wisniewski who went along on the test drive. The car was good and checked alot of my boxes. Got back from the test drive and explained how I had taken the day off to purchase a car and if we could come up with some reasonable terms I'd buy the car. It really was a no hassle situation. They didn't play the "run off and make you wait game". He was honest and straight forward. We quickly made a deal that included trade in and I was actually able to drive off with the car same day, which was nice because I was an hours drive away. It may be another 5 years before I'm buying a new car again, but if Dan is still in the business I'll be buying from him. Thanks Dan. I've purchased my fair share of vehicles and this was probably the most relaxing experience, not bad for my first "new" car buy. More

This dealership had the best price for the vehicle that I was searching for. The salesperson was honest and respectful. The finance associate was knowledgeable and professional. I would refer this dealers was searching for. The salesperson was honest and respectful. The finance associate was knowledgeable and professional. I would refer this dealership to another person. More

I worked with Rik Emerick on purchasing a 2014 Ford Escape. Great salesperson, was not pushy, very helpful. Took a great deal of time explaining all of the features to me so I was comfortable when I Escape. Great salesperson, was not pushy, very helpful. Took a great deal of time explaining all of the features to me so I was comfortable when I drove off the lot. I would recommend Braeger Ford to anyone. It was a great overall experience. More

I came in with specific needs and price point for a car. Tom showed me a few cars in that matched my criteria. I was given better financing than I was hoping for and never felt pressured on anything. I've h Tom showed me a few cars in that matched my criteria. I was given better financing than I was hoping for and never felt pressured on anything. I've had my car for a week and I'm feeling great about my purchase and am confident I got a great deal. A very positive experience and would recommend with dealership and buy from them again. More

I brought my 2012 Ford Focus in for an oil change and 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and h 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and have always found him to very knowledgeable, very friendly and energetic with a sense of urgency, quick to return phone calls, and importantly to me, he is very good at clearly explaining things which is important to me since I'm not that knowledgeable about car mechanics. Peter seems like the perfect employee from my standpoint as a customer! More