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2,087 Reviews of Lake Ford - Service Center
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Verified Customer
November 10, 2020
Very friendly and comfortable environment. Pricing is fair compared to other places. Only annoying thing is you need 25 words in order to submit this review!! fair compared to other places. Only annoying thing is you need 25 words in order to submit this review!! More
by ALLIE4276
Employees Worked With
Caleb Repinski
November 07, 2020
Mr. Caleb was friendly, honest and professional, l was satisfied by his work I will recommend the lake ford dealer for every one thank you. satisfied by his work I will recommend the lake ford dealer for every one thank you. More
by Sida
October 30, 2020
He seemed like he was annoyed with me and didn’t want to answer my questions. I got my car at this dealership less then a year ago and know it’s in warranty so of course I have questions about all of the ch answer my questions. I got my car at this dealership less then a year ago and know it’s in warranty so of course I have questions about all of the charges he was telling me about. I called about my cats issues right after I got it and was never helped and told not to worry about it, then I bring it in again months later for the same issue and all of a sudden it costs me $190, and the. An extra $215 to the other issue fixed. I shouldn’t have been ignored when I bought my car there then and it should have been fixed right away. I guess I learned my lesson for waiting and listening to them. My other issue wasn’t even resolved and told there was nothing wrong. If I have questions about why I’m being charged something don’t get short and snippy with me. I need to know where and why my money is going somewhere. I also was never informed it was going to cost $190 I was expecting half that price. Before you charge someone for something you do you need to call them to confirm that price is okay instead of waiting until they come to pick up their car and it’s too late. It took two days to even receive a call back about what was going on. Last time I’ll take my car here or buy a car here for that matter. More
by DESIREETEUFEL
Employees Worked With
Caleb Repinski
October 12, 2020
When we brought our vehicle in for a auto body repair, we were given an estimate. When we dropped off the vehicle for the repair, the technician noted that the quote was for the wrong vehicle type and that were given an estimate. When we dropped off the vehicle for the repair, the technician noted that the quote was for the wrong vehicle type and that the price would be $1600.00 more than the original estimate. When I spoke we the manager, she stated that the price was an "estimate" since they may encounter unforeseen issues. Though I understand how additional costs may occur based on unforeseen issues, I do not understand how quoting the price based on an error in your estimate (vehicle type) constitutes an "unforeseen" issue. This show a total lack of integrity on the part of your team. More
by cynthia.ryan
