Lake Ford - Service Center

Best Experience for a Less Than Ideal Situation Only the highest rating and recommendation for the Collision Center at Lake Ford! Their professionalism and great customer service began the moment I Only the highest rating and recommendation for the Collision Center at Lake Ford! Their professionalism and great customer service began the moment I walked in the door. Thank you, Gena , for having my car fixed as if it were your own. You made a less than ideal circumstance, a very positive experience. Appreciations abound! More

bad vehicle inspection I took my truck to inspect, because I heard a noise in the Front Tire of the driver side when driving at low speeds, the mechanic lasted 3 hours and I took my truck to inspect, because I heard a noise in the Front Tire of the driver side when driving at low speeds, the mechanic lasted 3 hours and he found, was a loss of fat in the axle on the passenger side and That was the problem, I paid more than 1000 dollars for parts and labor, and they gave me the vehicle even with the same problem, because the mechanic did not test either before or after fixing it, I returned with them and told them that they had not repaired me On the right side, they went back to inspect it and finally they found the problem but there were 400 extra dollars to repair that, I paid 1000 dollars for something that did not need to be repaired, when from the beginning I would only have paid 400 for the problem that my truck had .. . More

Fast Fix They were able to restore body parts in 8 days....very quick. I understand this type of work usually takes 3 weeks so I was very impressed. My son ar They were able to restore body parts in 8 days....very quick. I understand this type of work usually takes 3 weeks so I was very impressed. My son arranged all the work so I do not know what employees were involved More

Pleasant experience I was very nervous going in to have my car fix and was dreading the price tag, but they made the experience surprisingly pleasant and I left with a sm I was very nervous going in to have my car fix and was dreading the price tag, but they made the experience surprisingly pleasant and I left with a smile on my face. More

Accessory pick up Very quick delivery good service upon unannounced arrival. Hope to have similar experiences in the future as I just purchased a new truck from this de Very quick delivery good service upon unannounced arrival. Hope to have similar experiences in the future as I just purchased a new truck from this dealership. More

Went in for 30,000 mile maintenance Work was completed in a timely manner and they exceeded my expectations for the services provided. The service provided was performed in a very profe Work was completed in a timely manner and they exceeded my expectations for the services provided. The service provided was performed in a very professional manner. More

Great experience Lake Ford has always treated me well. Jessie Schumacher is a real pro. Easy to schedule appointments and the turnaround time is very good. I strong Lake Ford has always treated me well. Jessie Schumacher is a real pro. Easy to schedule appointments and the turnaround time is very good. I strongly recommend Lake Ford. More

Servicing for my 2017 Ford Focus RS This was the 2nd time I have serviced my vehicle here. Servicing was fine the issue I have is the pricing for the service - $108,00 for an oil change. This was the 2nd time I have serviced my vehicle here. Servicing was fine the issue I have is the pricing for the service - $108,00 for an oil change. I understand the price is what it is but they didn’t even give me a small discount. I don’t think I will be back again. :( More

Amazing as always Craigs great, always makes sure i can get my car into service with no issues and is always sparkly clean when i pick it up. The shuttle driver was gre Craigs great, always makes sure i can get my car into service with no issues and is always sparkly clean when i pick it up. The shuttle driver was great too, went out of his way to make sure i was able to be picked up so I could pick up my car. More

Preventative Maintenance Visit Second time in for service with my 2018 Ford Explorer. I couldn't be more satisfied with the experience. I drive into a clean, covered "car lobby" a Second time in for service with my 2018 Ford Explorer. I couldn't be more satisfied with the experience. I drive into a clean, covered "car lobby" and am met by Craig with the service tag in hand. When the oil change was complete, Craig found me in the front area with the keys in hand and completed service info. I was ready to go. I am more pleased with my decision to purchase the vehicle from Lake (Braeger) every time I visit. More