Alec Van Hecker
Alec Van Hecker at Lake Ford
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Alec Van Hecker

Sales

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.7
104 Reviews

My Name is Alec. I was born in Orlando,Florida and before kindergarten started my family and I moved to Wisconsin where I have happily lived for the last 20 years! I am as they say a family man. I pride myself around family and when I am not working you could probably find me with them! I love sports but my favorite sport is basketball, FEAR THE DEER! I also love to workout and hangout with friends in my free time. I am new to the Braeger family but I always try to go above and beyond with my work so even though I may be new to the car business I have always been such an easy, and caring person to talk to. I look forward to helping making the process of buying a car comfortable and easy! So stop on down and don't hesitate any longer I will be waiting to help get you in a car you love!

4.7

104 Reviews

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104 Reviews of Alec Van Hecker

July 30, 2023

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Employee Rating

a lot of quality trucks to choose from. . and great people to help you. no pressure More

by JKUBUSEK
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine , Daniel Garcia

July 03, 2023

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Working with Alec is what made the whole experience great. He helped us stay on budget, answered any questions, and called us when he heard someone else was coming to see the car so we could put it on More

by DANDJKLEIN
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Daniel Garcia

June 28, 2023

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Looking for a new F-150, Lake ford had it locked in and got me exactly what I wanted. Alec V and Ryan H went way above and beyond! I can not say enough about my experience it was awesome! Will be back, wou More

by burgermeisteradam
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine

June 23, 2023

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Everyone was atttentive to questions and very respectful of my time. I came back 4 days later to have a small blemish repaired in a leather seat. That appointment was completely arranged by Ryan and the exp More

by rtd1973
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine , Daniel Garcia

June 16, 2023

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I've had my car for a couple weeks now, and no issues have arisen. I am pleased with the service and process of purchasing this vehicle. I have not yet needed to resolve any issues with this vehicle, nor More

by darrellmcquay6
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Jankowski

June 10, 2023

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Very efficient helpful knowledgeable compassionate. Did not waste time. No nonsense straight to the point. Certainly will recommend to my friends More

by NAVTEJPUREWAL
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Recommend Dealer
Yes

Other Employees Tagged: Nick Strickling, Dan Baumann , J.J. Pucel

April 04, 2023

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I had a great time dealing with the Lake Ford team. this is my 2nd vehicle that I bought through Lake, and I look forward to my next purchase with them as well. More

by DamienV
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine

March 24, 2023

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Great experience, did not feel like I was being scammed or being upsold on anything. Great car, one of the best showrooms in Milwaukee! More

by INSPECTOR60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Heine , Daniel Garcia

March 18, 2023

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Got to Green Bay had tires looked at 1 tire was shot, should not have passed inspection, bed of truck was filthy, called Alec basically made me feel like I was lying to him. Said “I’m sorry but I’m going More

by johnlaux23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ryan Heine

Mar 31, 2023

Lake Ford responded

Thank you for sharing your feedback with us regarding your recent purchase. We apologize for any inconvenience caused and understand your concerns about the inspection of your tires and the cleanliness of the bed of your truck. We take all customer complaints seriously, and we apologize if you did not receive the level of service you deserved. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you again in the future.

Mar 31, 2023

johnlaux23 responded

Sorry delayed on responding, left on Florida vacation two days after purchased truck. New tires are on and truck has not been driven since. Many things I like about truck and price was right if nothing else is wrong. That why I insisted on a warranty. Appreciate the response back. Alec could use a customer concern class. All good until I called about an issue and then I didn’t feel like I was getting the same care after I purchased.

March 01, 2023

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Employee Rating

Poor communication on issue with vehicle, I understand its a used vehicle but the issue was easily noticeable after we left the lot. Vehicle could have been cleaned better also and scratches fixed on inte More

by GIESEALEXANDER95
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Ryan Heine, Alec Williams

Mar 06, 2023

Lake Ford responded

We are sorry to hear about your experience with our dealership and we apologize for any communication breakdown that occurred regarding the issue with your vehicle. We strive to be transparent with our customers about the condition of our used vehicles and any known issues, but it sounds like we may have fallen short in this case. Regarding the scratches and cleanliness on the interior of the vehicle, we also apologize for any oversights on our part. We do our best to ensure that our vehicles are in top condition before they leave our lot, but it sounds like we may have missed a few things. We appreciate your feedback and will take steps to improve our attention to detail in the future. We take customer satisfaction very seriously, and we want to make things right. We've reached out to you as we'd like to address the issues. Please reach out to us directly or bring your vehicle in so that we can discuss a resolution with your vehicle and ensure that you are fully satisfied with your purchase. Thank you for bringing these issues to our attention, and we hope to have the opportunity to earn back your trust in the future.

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