Lake Ford - Service Center

Oil Change & Tire rotation Quick service. Was able to schedule my appointment on short notice. They were able to get me in the next day. The waiting room is great. I was able t Quick service. Was able to schedule my appointment on short notice. They were able to get me in the next day. The waiting room is great. I was able to get some work done while getting my car serviced..very convenient! More

once again Caleb was fantastic The oil change and brake job was done on time. I will be back again in April to see if my intermittent drive train noise can be fixed. The oil change and brake job was done on time. I will be back again in April to see if my intermittent drive train noise can be fixed. More

Recall Repairs - Beyond the Counter Customer Service Craig, the coordinator, made sure the car would be done by my requested time. Since I was made aware of the time it would take (good for managing time Craig, the coordinator, made sure the car would be done by my requested time. Since I was made aware of the time it would take (good for managing time expectations), I planned ahead and brought plenty of materials...my surface, a bag of mail to go through, and an orange to snack on. I planted myself in one of the comfy chairs in the waiting room in between the parts counter and the service counter. W/that vantage point, I got to hear all the interactions between service staff. EVERY interaction - from the parts/service supervisor talking w/the techs and drivers to the bi-lingual parts staff and techs to the cleaning supervisor sharing a new inventory tracking w/his employee - was done w/respect and a "lightness" that made me feel good about how the staff deal with each other. That is to be praised. More

Detail Great service with amazing flexibility. Gena had a great communications with me to let me know when my car would be ready. She informed me on the proc Great service with amazing flexibility. Gena had a great communications with me to let me know when my car would be ready. She informed me on the process. More

Very efficient and understanding The service team at breager Ford are very knowledgeable of the work needed to be performed on your vehicle. They work with your time schedule and fit The service team at breager Ford are very knowledgeable of the work needed to be performed on your vehicle. They work with your time schedule and fit you in when thier over booked if possible. I have nothing but praise for Jessie, Caleb and Craig. I used their guest schuttle recently and the driver was also pleasant and caring. I have and will recomend this dealership to others. They treat customers with quality services and make your stay as comfortable as if you were at home in their care. More

My service center Braeger Ford has been doing all my auto service for about 10 years. They continue to impress me with their friendliness, courtesy, and talent. Keep u Braeger Ford has been doing all my auto service for about 10 years. They continue to impress me with their friendliness, courtesy, and talent. Keep up the good work! More

Always Great Service ! Braeger Service Dept . never disappoints . Always very accommodating and helpful. If you are looking for a new vehicle their sales team is superior Braeger Service Dept . never disappoints . Always very accommodating and helpful. If you are looking for a new vehicle their sales team is superior . Highly recommend Braeger Ford ! More

Great I drive all the way to the south side whe living on the Northside for their great service. It’s a really nice environment. Everyone is really nice the I drive all the way to the south side whe living on the Northside for their great service. It’s a really nice environment. Everyone is really nice there. More

Amazing From the time I drove in till I left, it was excellent! Jessie greeted me with a smile, First time customer! I will be back! From the time I drove in till I left, it was excellent! Jessie greeted me with a smile, First time customer! I will be back! More

Service Dept Repair DO NOT USE THE SERVICE DEPARTMENT HERE!!!!!!!! Took an f250 here for service, vibration and noise in front end. Told them probably something in drive DO NOT USE THE SERVICE DEPARTMENT HERE!!!!!!!! Took an f250 here for service, vibration and noise in front end. Told them probably something in drive shaft or differential. Was charged $150 to just look at it and diagnose the issue. (which was known b4 work started) That was fine. Finally on the fourth day that the truck sat there, they did the diagnosis. I was told by Chad Sandman that: "Driveshaft bearing was blown". I had asked Chad numerous times where the location was of the bearing in the drive shaft ,every time he stated the bearing was near the transfer case at the back end of the shaft. So I assumed they were replacing a drive shaft bearing, which was quoted at $700. so this was over the phone February 28th 2019 March 1st 2019 I pick the vehicle up around 7 p.m. in the evening after hours. I looked under the vehicle and they had replaced the entire drive Shaft . I was charged $200 labor for a 30 min job and $471 for the driveshaft (which i could have picked up for $300 oem part and installed myself) If they had told me they were replacing the entire driveshaft I would have been more than willing to pay the $150 diagnosis fee and replace the shaft myself only costing me $500. I was totally lied to about the diagnosis being told a blown bearing and was never informed they were replacing the whole driveshaft. Here is the kicker. After having a conversation with Chad on Monday morning March 04 2019 i had ask to have the Service Manager call me. Christy i believe her name was called near 5pm that evening. I was told by her that she would review the recorded phone call and call me tomorrow. it is now Tuesday March 12 2019 and I'm still waiting for the call. Friday March 8 2019 I called the dealership requesting to talk to the general managerJamie Enders-Bonk: General Sales Manager. the call went directly to voicemail I had left a voicemail message for Jamie to call me back about the situation and it is 4 days later and still nothing. I guess it's fine if you don't want to do anything to resolve the situation as far as reimbursement but you could at least give me the common courtesy of giving me a call back to let me know that. Not just leave me hanging. Communication at this company is terrible I can certainly say that if I was ever to purchase a new vehicle it certainly would not be from braeger Ford. In closing if nothing else comes of this at least people will know that they need to ask more specific questions on what they're actually doing to repair the vehicle otherwise they'll get duped like I did. signed Brian H a very unhappy customer. In response to braeger ford:I had no messages from braeger Ford so maybe you did maybe you didn't , maybe you called somebody else by mistake. My main complaint was I asked Chad numerous times about where this blowin bearing was on the drive shaft and it was explained to me near the transfer case which was a bold-faced lie, the paperwork says front shaft bearing, which is another lie. There are no bearings in the shaft itself. There are U-joints and U joints have roll pin bearings. I did understand that was a bearing that was bad and nowhere in any conversation that I had with anybody that they said that they were replacing the entire drive shaft the only thing explained to me was a bearing replacement and cost. Had I been given the right diagnosis for the $150 you charge me to diagnose something I already told you the issue was, is totally ridiculous. Like you said there's two sides of the story but whatever. I called and talked to numerous shops around the area 90% of the shops I called told me that if they diagnose something and do the repair they usually wave the diagnosis fee. So what I understand here is you guys are basically backing up your lie but that's cool. The least I can do is make sure that I keep spreading the word of how I was lied to from braeger Ford dealership on 27th Street in Milwaukee. Thank you for your time have a great day More