Lake Ford - Service Center

Professional, Made sure I had a loaner car. Did a great job on repairs. Friendly and was willing to work around my schedule. Payed attention to details and requests. job on repairs. Friendly and was willing to work around my schedule. Payed attention to details and requests. More

Always efficient, prompt and good service. Thank you for making the service appointment a seamless process. I hope the valet service will be back after covid. making the service appointment a seamless process. I hope the valet service will be back after covid. More

Lake always takes care of my car, they're super friendly, respectful, and they don't try and push work on me that I don't need. respectful, and they don't try and push work on me that I don't need. More

My Family has done Ford cars and SUV’s for years, so when I bought my Ford Explorer I didn’t have any reservations. However after this service visit I don’t think I will buy a Ford again. I bought my Ford Explorer I didn’t have any reservations. However after this service visit I don’t think I will buy a Ford again. More

I found the customer waiting room to be very pleasing. Caleb, the Service Advisor, was very courteous and helpful. I enjoy going to Lake Ford. I would definitely go back. Caleb, the Service Advisor, was very courteous and helpful. I enjoy going to Lake Ford. I would definitely go back. More

The Service Part Was Great Had My Car In And Out Within A Week. Unfortunately I Also Had Body Work Done And I Have To Keep Returning Every Other Month I Let Them Know What’s Wrong With My Vehicle And The Pro Week. Unfortunately I Also Had Body Work Done And I Have To Keep Returning Every Other Month I Let Them Know What’s Wrong With My Vehicle And The Problems Persist. More

Took my 2012 Lincoln MKX in for spongy brake pedal. Found out on the NHTSA website this is an all too common problem and dangerous as well. Had to wait almost a week for the part. It was supposedly fixed, fl out on the NHTSA website this is an all too common problem and dangerous as well. Had to wait almost a week for the part. It was supposedly fixed, fluid leaking when we got home, only to have to return the vehicle the next day to get the brake lines bled again. Spent $1400 to fix a problem on a vehicle with 60k miles. Very disappointed. Vehicle wasn’t even washed, we had to ask to ask to get that done! By the way, we own 3 Ford products! We have taken our other vehicles to Lake in the past and have been extremely happy with the service and price, but this was a sticker shock, and told we “should get additional work done to the tune of 3k, again with only 60k miles. Yikes! On a positive note, Craig did get us a loaner vehicle for the week, which was appreciated.Staff is courteous and friendly. Scheduling is easy and timely. More