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Lake Keowee Chrysler Dodge Jeep, LLC

Seneca, SC

3.4
615 Reviews

10815 Clemson Blvd

Seneca, SC

29678

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May 02, 2026

Standard Fuel Tank Missing from New Ram 4500 — Dealer Won't Make It Right** I purchased a new Ram 4500 from this dealership and later discovered the truck was missing a major piece of standard equipme More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Williams
May 04, 2026 -

Lake Keowee Chrysler Dodge Jeep, LLC responded

We’re confident that the truck you’re referring to was not built or modified by our dealership, and we did not remove any components from the vehicle. We made several attempts to explain this during our previous interactions, but it seems there may still be some misunderstanding. You initially inquired about and selected this specific vehicle, and we’ve been transparent throughout the process. We also offered to discuss your concerns further over the phone, but understand you preferred not to do so. At this point, since you’ve indicated a desire to involve legal counsel, we will respect that decision and allow the matter to be handled through the appropriate channels. We sincerely wish you the best moving forward and hope you have a great day.

May 04, 2026 -

Ryan responded

The dealership states they offered to discuss this over the phone. What actually happened is the owner responded to us via text message at nearly 1:00 AM with statements including "lawyer up big boy," "it proves you can't read," and accused us of being "full of lies." We have screenshots of the entire exchange. At no point did the owner offer to physically inspect the truck, pull the build sheet, contact Ram, or propose any path toward resolution. I appreciate the dealership taking the time to respond publicly, but the response sidesteps the core issue entirely and misrepresents how this situation has been handled. The vehicle's original window sticker — generated by Ram, not by me — lists a 52-gallon rear-mounted fuel tank as standard equipment AND a 22-gallon midship tank as an additional option. Both tanks are listed. The truck was delivered with only the 22-gallon midship tank. The standard 52-gallon tank is not on the vehicle. That is not a "misunderstanding." That is a truck sold with missing standard equipment, and the documentation proves it. The dealership also keeps pointing out that we selected this specific vehicle, as if that somehow resolves the issue. Yes, we selected this vehicle based on its advertised specifications, which included a 52-gallon standard fuel tank. Choosing a vehicle does not mean agreeing to receive it with standard equipment missing. We chose a truck with two tanks. We received a truck with one. Whether the dealership modified the truck or received it in this condition is beside the point. The dealership sold the vehicle. The dealership is responsible for delivering what the window sticker says is on the truck. If there is a discrepancy between what Ram built and what was delivered, it is the dealership's responsibility to resolve that with the manufacturer on behalf of the customer — not to dismiss the customer and claim there is nothing wrong. To anyone reading this: I would encourage you to pull the factory build sheet and original window sticker for any vehicle you are considering purchasing from this dealership using the VIN before finalizing your purchase. Verify that every piece of listed equipment is physically present on the vehicle. The tools to do this are free and available directly from Ram's website. Or just go somewhere else and save yourself the headache. This matter has been filed with the South Carolina Department of Consumer Affairs, the South Carolina Department of Motor Vehicles dealer complaint division, the National Highway Traffic Safety Administration, and Ram Corporate.

May 04, 2026 -

Lake Keowee Chrysler Dodge Jeep, LLC responded

After repeated references to legal action and the tone of recent communications, we do not believe it is productive to continue this discussion further. To clarify, the vehicle in question was selected and purchased by the customer, and it was driven for over a month without any reported concerns. The fuel tank size is an available option on this model, and this information is clearly listed on the Monroney sticker at the time of sale. Many customers choose this configuration specifically because they plan to install auxiliary fuel tanks. At no point was any component removed or altered after the sale. The suggestion that this occurred is incorrect and not supported by the facts. We understand that concerns have now been raised, but it is ultimately the buyer’s responsibility to review the vehicle specifications or ask questions prior to purchase. We have conducted this transaction in good faith and in accordance with standard practices. If you wish to pursue this matter further through legal channels, you are of course entitled to do so. We are confident in our position and will respond appropriately if needed. We consider this matter closed and wish you the best moving forward.

March 15, 2026

Great sales experience. Worked with David Bryant and he was great during the sales experience. Would highly recommend. More

by erik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Bryant
August 29, 2025

We visited Lake Keowee Chrysler Dodge Jeep, LLC yesterday, Aug. 28th 2025. We were greeted with a smiling face of a sales person (Candle) she was very in tuned to the business she answered everythi More

by dliveright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Candle Tolman - five stars
August 21, 2025

the service center is absolutely terrible! ! i took my car up there to get my ac repaired, they claimed it was just clogged and charged around $500 for that. when i came to pick up the car, the More

by myamya2444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
August 10, 2025

I had the best buying experience of any dealership. Couldn’t ask for a better salesman to work with than Kevin. Respectful, honest and an all around great guy. Wouldn't have wanted to work with anyone More

by dcpgolfer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Whitman , Dan Puteri
July 07, 2025

Absolutely the Worst Dealership Experience I’ve Ever Had I have never dealt with a dealership as unprofessional and disorganized as this one. I had been texting all week with a rep named Summer about a More

by wray4him
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ken salesman, Summer online sales
July 01, 2025

On June 27, 2025 I went into Lake Keowee Chrysler Dodge Jeep. I was greeted by Lyndon. Lyndon listened to what I was wanting and he prevailed. He made sure everything was taken care of quickly and promptly More

by rawatt06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lyndon
February 19, 2025

My wife and I drove over an hour away to get to Lake Keowee Dodge to PURCHASE a Ram TRX they had on the lot. I can’t believe the ridiculous experience when we got there, we were left standing outside in More

by DealerDriven
Recommend Dealer
No
Employees Worked With
Bradley
January 27, 2025

My name is Scott, it's taken me almost 2 years to post this review and since I made my mistake by shopping at the lake! The first year just calming down enough to remain professional and the second reach More

by scott.loggins
Recommend Dealer
No
Employees Worked With
Sales / Service Manager
March 13, 2024

My experience with Lake Keowee Dodge has always been one of excellence. I have purchased several vehicles from them. I just purchased a new Durango from David B. and he really went above and beyond. I know More

by spdee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Bryant
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