Well, I'm not one to rant but here it goes. Lake Keowee Dodge in Seneca has completely destroyed my faith in competent people working in their service dept as well as their General manager Mark Williams. This is going to be LONG, but it's why I am now showing where NOT to go:
I purchased my truck with them in Nov 16. The fender flares were coming off due to needing new 3m tape. This was noted at the time of sale and they agreed to fix. Took back the next week for them to replace, the next day "it is finished". When I arrived to p/u my truck, I noticed cement overflowing onto the paint and on the flares. They tried to squeeze contact cement into the gaps and created a mess to say the least. I got the service manager and he agreed it was uncalled for and unacceptable but would fix. While talking with him, we noticed a "ring" on my hood, from the contact cement can that was sat on the hood. He agreed to repair all. I asked if I could upgrade the flares and I would pay the difference. That was agreed on and when I picked my truck up, the new flares were on. 7 mos later, in Aug, while removing the upgraded flares, which are wider than the factory flares, I noticed the paint damage from their previous attempt to remove the cement and old flares and remaining adhesive that was not removed. I took it back to the dealership and everyone was "speechless that something like that was done". I was told to bring it back Sept -6. Meantime, I made a trip to Tn and noticed a water leak inside my truck. The back seat was soaked. This was brought up when I dropped the truck off on the 6th. I was told they had a general idea of leak causes with that truck and would fix before the up coming Hurricane hit then send it to the body shop for fender damage repair. The leak was not fixed before sending to the body shop on the 7th. I was assured on the 8th that while the body shop was behind and could not get to my truck that it was "inside out of harms way withe the leak and hurricane coming". On the 13th I called the dealer ship and was told the body shop was still behind and "rest assured the truck was still indoors". I stopped by the body shop and talked with them. My truck was sitting out in their lot, where it has sat since the 7th. They didn't know what to do to the truck since whoever dropped it off didn't know what needed to be done. They were busy and forgot it was out there. The windows of my truck were solid moisture from being wet inside and sitting in the sun. I call Mark Williams the General Manager again and explain my displeasure. He agreed and assured me AGAIN he would get this taken care of. I get the call that the truck is fixed. I stop by last night to p/u the truck. The only fender flare they removed was scrapped, scratched, and gouged and the other 3 fenders were not repaired. I call Mr. Williams again. He returned my call this morning and told me that "He was done with my truck since they keep damaging it and would not be repairing it anymore, come get it", and hung up.
Sale person Brian O connor, I think was his name, has been the only pleasant experience I have had with this dealership. That has just been one issue, i took it in to have it serviced and was called back 3 hrs after and told they needed to replace a fuse that was removed during service.
Can't fathom how they are still in business or why I never read any complaints before buying from them. This was not even a major problem to start with, just a little elbow grease. Now it's attorney time I suppose...