Lake Keowee Chrysler Dodge Jeep, LLC

We wouldn't recommend this dealership for service or sales. Our experience was primarily in service however we had a terrible experience when speaking with two seperate sales managers after asking for t sales. Our experience was primarily in service however we had a terrible experience when speaking with two seperate sales managers after asking for the owner. Both managers said they would ask the owner to call us - to this day we never received a call. This dealership does not keep their word on work performed and price quoted. Be prepared for several phone calls stating they found something else wrong and there will be an additional. They will not be honest in regards to what they tell you on the phone and what they put on the invoice. They fraudulently recorded our mileage incorrectly on the invoice so our warranty expires sooner. They lied about what happened to our vehicle on our invoice versus what was told to us via phone conversation. They lied about test driving our vehicle. We have reason to believe they destroyed our engine. Buyer beware. More

Mancel was awesome to work with! He worked very hard to get us what we wanted and needed along with showing patience's during the whole process. Ask for him if you are in the need of He worked very hard to get us what we wanted and needed along with showing patience's during the whole process. Ask for him if you are in the need of a new vehicle. We are LOVING our JEEP! More

Girls, I recommend if you are looking for the best experience in buying new car look no further than Lake Keowee Chrysler Dodge Jeep and request Paul Zaagman as your Salesperson. Paul was truly very e experience in buying new car look no further than Lake Keowee Chrysler Dodge Jeep and request Paul Zaagman as your Salesperson. Paul was truly very easy to work with. He was available to answer any of my questions and made me feel totally comfortable in the buying process. I was in and out of the dealership in about 1hr. Paul even went out of his way to deliver my new Rubicon at my front door! I would highly recommend Paul! More

Aramus Smith is the man to work with at this dealership! He was respectful, upfront, and honest during my whole process. I purchased my truck from a distance, and Aramus' hard work prevented every possible He was respectful, upfront, and honest during my whole process. I purchased my truck from a distance, and Aramus' hard work prevented every possible delay. I can't say enough about how easy it was to buy with Aramus on my side. I will be referring everyone I know in the market to purchase a vehicle for him. Great job! More

I bought a 3500 from here and was a good truck until took it in for work several times and it got worse every time I did. Worst place I have ever done business with. it in for work several times and it got worse every time I did. Worst place I have ever done business with. More

We bought a brand new Pacifica 2020 with 15 miles on it (assuming those 15 miles was transportation) the entertainment just stop working,take it to service department cause the that guy name Jason told me (assuming those 15 miles was transportation) the entertainment just stop working,take it to service department cause the that guy name Jason told me "bring your Pacifica have really low mileage the entertainment should be under the warranty" ,,,,,,then he called me and said the entertainment was added after market and we can't do nothing about it,,,,,,,,,,stupid xxxx,,,,,,I'd bought brad new here on 5he dealer More

I have a 2019 Ram 1500 Limited 4WD. I was hearing a vibration when making right turns. I did a LOT of research on this issue online. The solution was Service Bulletin 08-137-21. It I was hearing a vibration when making right turns. I did a LOT of research on this issue online. The solution was Service Bulletin 08-137-21. It requires the Electric Power Steering Module (EPS) to be flashed with a software update. I provided all of my research to the service dept. They followed my research and flashed the EPS. Sometimes it helps to research the issues with your vehicle first. Not sure the dealer knew about this issue, but it just makes it faster to assist with the diagnosis. Absolutely love their service dept. More

I am posting this as an honest review of services rendered and the customer service at Lake Keowee Dodge Chrysler. Do not go to the place for service. This has been an awful experience. On Novembe rendered and the customer service at Lake Keowee Dodge Chrysler. Do not go to the place for service. This has been an awful experience. On November 18, 2021, I took my 2019 RAM Promaster to Lake Keowee for service for a rattling noise. I wasn’t having any other issues with the driveability or function of the engine, but the rattle was different, so I wanted it to be assessed. After assessing it, Jason from the service department stated that a loose flywheel was causing the noise but that they also found a “crack in the transmission” and stated it needed to be repaired. My first error was not questioning this assessment. I trusted them, and I shouldn’t have. They stated that the fix would only take 3-4 hours and be completed by the end of the day. I waited in the lobby the rest of the day, and then I was told it would not be finished until the next day. I had to find a hotel for the night and wait for them to call. Around 11:30 am on the 19th, I received a call that they were finished. I was charged $475.65 for the service. I left the shop and started my drive on a highway to Georgia. Less than 2 hours after leaving the shop, I pulled off the highway, and all of the vehicles shifted, and it sounded like I had a flat tire. I tried to put the vehicle in park on the side of the road, but it wouldn’t shift. I pulled the emergency brake and got out of the vehicle. My transmission was hanging less than 6 inches from the ground when I looked underneath! If it had happened 2 minutes earlier when I was driving on the highway, this could have been deadly. I immediately called Jason to let him know what had happened. He said that if I wanted to have it towed the 2 hours back, they would look at it. I didn’t think spending that much on a tow truck back to them was reasonable, so I had it towed to Troncalli in Cumming, Georgia. Troncalli stated that the transmission mounts broke, causing the transmission to fall out of the vehicle and the following: - Damaged engine mount - Damaged transaxle mount - Damaged transmission mount - Damaged transmission shift cable - Damaged transmission cooler lines - Damaged transmission ground strap - Damaged left front CV axle - Shorted out the battery, so it needed to be replaced - Damaged alternator - Damaged idler pulleys The cost of the damage was $5128. I also had to get hotel rooms, rental cars, and use Uber/Lyft while my vehicle was in the shop. Altogether, taking my vehicle to Lake Keowee cost $8908.32. I filed a claim with RAM Customer Care and was assigned a case manager (Barbie). Barbie claims that she wouldn’t get a hold of Lake Keowee to verify details. I tried working with Barbie until March 2022, but she stopped returning my emails, so my claim was unresolved. RAM Customer Care does not provide phone numbers or other routes for customers to continue their claim if their case manager stops responding. I called Jason, who put me in contact with Mark, the operating manager. I explained to Mark the situation and requested reimbursement from Lake Keowee directly since the damage occurred following service at their shop. I believe that a mechanic made an error, causing the transmission mounts to break. In reading other customer reviews online, similar incidents occurred when the mechanic reused one-time-use bolts, which failed. Mark passed the information on the Randy. I don’t know who Randy is, but he is the most challenging person I have ever worked with as a customer. He offered to reimburse me for the cost of the service I received at Lake Keowee. He denied that any damage was done due to their services. He stated that TRONCALLI should have to reimburse me. I explained that Troncalli fixed the damage caused by Lake Keowee. He said that there is no evidence that the transmission mount broke due to their service (even though it happened two hours after their mechanic removed the transmission from my vehicle). Randy additionally stated that he thinks that I may not have even needed my transmission serviced in the first place and that it was most likely an unnecessary service. He said that he believes I asked them to provide an unnecessary service; therefore, Lake Keowee shouldn’t have to reimburse me for anything (even though it was THEIR service center told me it was necessary). I am incredibly frustrated and disappointed in Lake Keowee and RAM Customer Care. They are not accepting responsibility for their faulty service. There is no reason a transmission should fall out of a vehicle. I believe that Lake Keowee should have to reimburse me for the repairs and associated costs. I also hope they do an after-action review and educate their mechanics on the failure. I also think that they should do some customer service training. I couldn’t locate a customer service department to call, so I suspect they don’t place any importance on taking care of their customer and accepting responsibility, safety, or leadership. Do not use this shop. If something fails, they will not help you. More