Lake Keowee Chrysler Dodge Jeep, LLC

Liars, Cheats, & Lousy Customer Service DO NOT BUY FROM THIS DEALERSHIP! I purchased a used 2014 Ram 1500 in January 2016. From start to finish, this was by far the WORST car buying exper DO NOT BUY FROM THIS DEALERSHIP! I purchased a used 2014 Ram 1500 in January 2016. From start to finish, this was by far the WORST car buying experience I've ever had. I found the truck on cars.com. When I went to take a look at it, it wasn't there because "the manager's son was driving it, and he probably took it to lunch." I took time out of my lunch break to look at this vehicle, and I was told to come back later. When I finally was able to look at it and talk with the sales rep, I explained to him that I was purchasing it for my business, and for liability reasons I needed the truck to be in the business' name, and that I could be listed as secondary or back the loan. I then left to consider it, and when I decided to purchase it, I spoke with him again, and he told me I was approved and good to go. When I went back to the dealership, I was surprised to find out that the loan hadn't been approved in my business' name, but that I was approved with it in my name. At this point I was furious, as I had been dropped off by a co-worker (who was not able to pick me back up), and my next closest ride was over an hour away. After dealing with the sales rep and the finance manager, they finally were able to get the loan approved in the business' name (imagine that), but that it would be a little more than was previously told to me. The difference was a few bucks a month, and the truck had a good price, so I reluctantly accepted that offer. Now it gets good. When I went into the finance manager's office to sign the papers, they tried to increase the price of the truck by $600 or $700 (I can't remember) more than the listed price on cars.com. When I pulled out my phone to show the manager the listing, SURPRISE, it had been changed online as well, so I had no proof. He asked me if I had signed anything indicating the agreed upon price, at which point I said no (my fault, BUT you would think a large dealership would honor the original advertised price). They told me that this was the cost of certifying the vehicle (it was listed as certified pre-owned) and it was mistakenly left out of the original advertised price. At this point, I was ready to explode and walk out the door. Sensing they were going to lose the sale, a manager came in and pretended to do me huge favor and waive the cost of certifying the vehicle. So I signed the papers and bought the truck. Now, you would think this was the end, but it was not. When I had called the sales rep earlier in the day to let him know I'd take the truck, it was around 11:00am. I arrived at the dealership around 5:00pm, which gave them 6 hours to have it ready for me. Add on the four hours of trouble they caused me, and they had a total of 10 hours to prep the vehicle. When they pulled the vehicle up for me, THE FREAKING TIRE LIGHT WAS ON! How do you give a car to a customer, who just spend $25,000 plus on a vehicle, with the tire light on? This is such a simple thing to fix, yet it just added on to the fact that they could care less about my purchasing experience and just wanted my money. Then there was the gas tank. It had a half a tank of gas. When I asked about this, I was told that it is not their policy to sell used cars with a full tank of gas. Now, although this is a horrible policy to have, I may have accepted it, except as you'll recall from earlier in this review, THEY WERE DRIVING THE VEHICLE AROUND THEMSELVES! So they basically just drive their used cars on their lot and burn the gas out, and when they sell it they don't bother to refill it. HORRIBLE CUSTOMER SERVICE! Believe it or not, this is not the end. Several days later, I get a call from the finance manager saying that some of the paperwork was signed incorrectly. Although he agreed to meet me somewhere closer to my home, I had to take time out of my day and re-sign paperwork because they couldn't do their job right in the first place. DO NOT BUY FROM LAKE KEOWEE CHRYSLER!!!!! More

Knowledgable Staff and Super Buying Experience My wife and I were shopping for a few months when we found a great match at Lake Keowee CDJ. We called and were provided immediate information that he My wife and I were shopping for a few months when we found a great match at Lake Keowee CDJ. We called and were provided immediate information that helped us decide to make the trip to their store from Atlanta (1.5 hours away). We drove up on Friday afternoon and upon arriving they had the vehicle sitting out front and gave us a warm greeting. We took about 40 minutes to go over the vehicle (used 2015) and take it for a test drive. John walked us through every feature and pointed out everything he knew about the car. We took a drive with John and he explained additional features as we drove. Upon arrival back to the store, we knew it was the right car for us and they quickly processed the vehicle and we met with F&I to settle the terms. Everyone we encountered were friendly and knowledgable - there was never undue pressure to buy and they were very transparent about the process and pricing. Its nice to work with a Dealership that knows their product, answers all of your questions, and empowers you to make the right purchase decision. All-in, we walked in at 3pm and walked out with the vehicle at 5:30. An hour of the time was our inspection and test-drive, and hour and a half was securing the loan and terms. We definitely recommend checking them out when you are in the market to buy. More

Good and quick service Steven the online manager was very quick on his response time and really easier to work with. They did what it took to take my trade in and fit me in Steven the online manager was very quick on his response time and really easier to work with. They did what it took to take my trade in and fit me in the suv I wanted. I would recommend this dealership. More

Beware of the Service Department Beware of the Service Team. They will lie and tell you work was done when it wasn't. They are happy to charge you for it, but not actually perform t Beware of the Service Team. They will lie and tell you work was done when it wasn't. They are happy to charge you for it, but not actually perform the work. Then they will not make it right. No wonder everytime you come here, you deal with someone new. More

Great Experience! I just wanted to say what a pleasure it was to work with John Owens and Lake Keowee Jeep Dealership. Thanks for everything, Joseph M. I just wanted to say what a pleasure it was to work with John Owens and Lake Keowee Jeep Dealership. Thanks for everything, Joseph M. More

07 srt8 engine build By my name is Greg Rogers and I had my 07 srt8 engine built here at lake keowee dodge. It was a very good experience. From Jocelyn my service writer a By my name is Greg Rogers and I had my 07 srt8 engine built here at lake keowee dodge. It was a very good experience. From Jocelyn my service writer and now good friend to Ted the awesome engine dude and good friend. the experience was all 5 star. So if you need any service on your dodge or Chrysler, or to a complete engine built they are the ones. Great job you two and I am loving it. Thanks Mr. Rogers. More

Wonderful experience! A five star experience with the salesman, financial person, and my son. We live 2 miles from McKinney Dodge in Easley and drove to Seneca to look over A five star experience with the salesman, financial person, and my son. We live 2 miles from McKinney Dodge in Easley and drove to Seneca to look over some new jeeps (my son and I). Just looking until we saw the inventory, pricing, and were overwhelmed by the staffs curtesy compared to our local dealership. My son is 24, single, a college graduate, a staff account, and is paying off his student loan. The first new car purchase can be devastating to an individual, monaterily and emotionally. The way the staff listened and dealt with both of us was priceless! The customer service they showed is extremely hard to find in this or any industry! We drove out with a new Jeep of my sons dream but far greater than that is the life long relationship we both will have now with Lake Keowee Chrysler Dodge Jeep due to a salesman and financial mans kindness, professionalism, and customer service. What a life changing experience for both of us! More

Right vehicle, great team! I found a specific vehicle on AutTrader that I had been hunting online for a while. It was 2.5 hours from my home but made the trip to inspect and pur I found a specific vehicle on AutTrader that I had been hunting online for a while. It was 2.5 hours from my home but made the trip to inspect and purchase it if it was as described. The vehicle was better than anticipated and so was the experience. Katie, Buddy, Stacy and Dan were all great! David and other team members were personable and helpful as well. When I left, I felt like I had done a deal with family - Mark and others are proud of their team I'm sure, but they exceeded my expectations - and thats not always easy to do! More

Much better than a root canal! While doing my research on SUV's I happened upon this 2014 Jeep Cherokee Latitude at Lake Keowee dealership. It had my name on it! Mark Williams say While doing my research on SUV's I happened upon this 2014 Jeep Cherokee Latitude at Lake Keowee dealership. It had my name on it! Mark Williams says on his TV commercials to search all the other dealerships and come to me last. So that's exactly what I did. And I am so glad I did because I did not meet any nicer sales reps. It didn't matter if they were the ones making the deal or waiting on someone else. They were genuinely concerned that you were being well taken care of. Our original appointment was with John Owens but he was busy and gave us to Drew Edney. The time we spent there was relaxed. Drew was upfront about our options. We didn't have to take any of the options. He didn't shove it down our throat. We made our decision in a very comfortable way. He even brought Mark in to his office. WOW...WHAT A GUY. So much better looking than on TV. And Mark is definitely NOT just for show. He puts his pants on just like anybody else....one leg at a time. That's a true guy. Can't wait to meet the service department. I hear they are out of this world. So if you're tired of the xx go to Lake Keowee :) More