Lake Norman Chrysler Jeep Dodge Ram - Service Center

12 hours in the car with a family of 5, 88 degress outside and the air conditioning system on the fitz! Not a good start to the trip. I had a hard time finding a dealer to take us in for a quick repai outside and the air conditioning system on the fitz! Not a good start to the trip. I had a hard time finding a dealer to take us in for a quick repair but Josh Freeze @ Lake Norman said he'd help. We rolled into the dealer after 5pm and he had the car fixed and ready to go within an hour. Excellent, friendly, helpful service! I would recemmend them to anyone! More

Went in for oil change and to get tires checked. Lake Norman Chrysler's service dept was friendly and very helpful. They even helped me out on the pricing without me asking. The wireless internet acces Norman Chrysler's service dept was friendly and very helpful. They even helped me out on the pricing without me asking. The wireless internet access allowed me to get my work done while I waited. More

ive been dealing with car dealerships in 3 states for 30 years im in awe its one of the best dealerships ive ever seen its a shame they dont offer a 10 star rating other dealerships in the area should use l years im in awe its one of the best dealerships ive ever seen its a shame they dont offer a 10 star rating other dealerships in the area should use lake norman as a model for how to do bussiness More

Our first purchase from Lake Norman was a trade in on a PT Cruiser. Then we traded that in for a Pacifica. When we realized we no longer needed that much space, we traded back to a PT Cruiser. Simultane PT Cruiser. Then we traded that in for a Pacifica. When we realized we no longer needed that much space, we traded back to a PT Cruiser. Simultaneously my husband bought a Dodge Ram 250 to pull our RV trailer. We bought these vehicles from the most enchanting person I know, Maggie Carrigan. Maggie is exactly the salesperson you want...genuinely friendly, knowledgeable, caring, Honest, understanding of your needs and your pocketbook, listens carefully, leaves you with a cup of coffee to discuss with your spouse as to what we thought, then returns in an appropriate timeframe to answer further questions. If you have decided that you can't buy right now, she remains friendly and is always there when you are ready to buy. NO PRESSURE EVER!!! We just love her. We are equally happy with the service department and Terry Naranch never fails to get us in for service quickly, answers questions, is friendly, caring (always ask how we are doing and remembers both of us by name). The service itself has always been very good. We have never had a complaint and they always wash my car before it is returned to me. I can't say enough about everyone at Lake Norman Chrysler, Jeep, Dodge as they have all the expertise to sell us an excellent product. Thank you for giving me this oportunity to say Thank you all. More

I have had my Jeep in several times for repairs, most of the time I have no complaints but the past two times I have come in for service I have been very disappointed. My prior visit to the dealership I cam the time I have no complaints but the past two times I have come in for service I have been very disappointed. My prior visit to the dealership I came in with a few problems on my Jeep and felt that Chuck was being very rude towards me. My first complaint is that being a woman I felt like I was trying to be run over and that I knew absolutely nothing about cars. It was not until I involved my husband that I felt that issues were starting to get resolved. My second complaint is that I complained about a reoccurring problem which at first I felt was being dismissed but since we were so adamant there was a problem we were finally told that it would be looked into. Which by the way it was NOT because this reoccurring problem would be part of the reason I returned for repairs this visit. On this visit once I was told that I would have to pay for the repairs for this reoccurring problem I complained but Chuck nor Robin, who was involved with this issue last time, seemed to remember my recent complaint even though we were told it would be looked into. I must say that this time I did not feel that Chuck was being rude like the last time but I felt like he could have done a better job on keeping me informed on the status of my Jeep. Instead I had to call the service department for two days myself to get details on my Jeep. Granted I again had to have my husband involved because I did not want to have the same troubles as last time but neither of us were getting the status updates I felt we should have been receiving. And after three days of no work because my Jeep was being worked on I was finally able to pick it up but once I got to the dealership the invoice price was not what we were told it would be by Robin. And of course Chuck was gone for the day and Robin was in a meeting so I had to hunt down other people to help me. I must say that Josh was very nice in helping me since I know that I was more than a little irate once I saw the bill. Once speaking with Josh I was still not happy about the price since I had to pay for my reoccurring problem but at least he TRIED to help me and work with me. My only complaint there is that my reoccurring problem with my Jeep will continue to be reoccurring because I feel like I am getting excuses from the service team rather than solutions. More

Service advisor was courteous and professional. Service was performed as requested and completed quickly. Cashier was friendly, professional and efficient. Waiting are was clean and comfortable. We have was performed as requested and completed quickly. Cashier was friendly, professional and efficient. Waiting are was clean and comfortable. We have been a customer for more than seven years. We would highly recommend this dealership to our friends. More

I scheduled the service for 2pm on March 4th and got I scheduled the service for 2pm on March 4th and got there and made myself comfortable. The entire staff was very helpful and always checked to see I scheduled the service for 2pm on March 4th and got there and made myself comfortable. The entire staff was very helpful and always checked to see if there was something I needed. I was a little dissapointed when I was told the repair was going to take 2 more hours after I had already been there for 2 hours, BUT I was very gracious for their honesty and, what the heck, I had already been there 2 hours, what's 2 more? (that's not a complaint!). I would much rather have the work done correctly than it being rushed with the chance of something being looked over. To my amazement, when my car was completed, Jeff Coble, the service tech that fixed my car, came in and explained in detail what he had to do to fix the car. I was able to ask him questions about the repair and any other possible issues I would need to look for. I've never had a service technician at any dealership come out and speak to me about the work completed. That was such a great touch to know that Jeff cares immensely about the work he is doing, I felt confident when I left knowing that the best possible person there fixed my car. It was after that talk with Jeff, that I decided, no matter what, I would make the trek from southwest Charlotte to this dealership anytime I need any type of service. That's HUGE, because they're at least 25 miles further for me than the nearest Dodge dealer. More

He was very nice and gave us great customer service and very professional and it didn't take very long so we were super happy we did't have to wait to long and he offered to get us coffee or a snack and I very professional and it didn't take very long so we were super happy we did't have to wait to long and he offered to get us coffee or a snack and I thought that was very nice and I would definately would recommend him to my friends I will definately do business with him again. More