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Lake Norman Hyundai
Cornelius, NC
359 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 359 reviews
April 18, 2024
Zero communication. Car has been in the shop for several weeks and no update. No reply from the service center. Avoid this dealership at all costs. Car has been in the shop for several weeks and no update. No reply from the service center. Avoid this dealership at all costs. More
by soxag
Employees Worked With
Cam Stewart
Helpful April 04, 2024
Bought a lemon here, which is out of the dealership's control; but they really did not try to make it right either. Very little communication from the service department, when I tried to call and get so control; but they really did not try to make it right either. Very little communication from the service department, when I tried to call and get some necessary documentation for buy back I was told I would have it within 15 minutes, and then 2 hours later had to follow and basically have to go to the actual dealership to get any help at all. Also, was told I was 'projecting' when I got upset about the process because the service person 'didn't sell me a bad car' - I can't imagine treating a customer, who was sold a bad product by my company, like this. Just so little done to make it right it's astounding. I will never consider a Hyundai again. More
by byry79@gmail.com
Employees Worked With
N/A
October 24, 2023
Zero communication from service department. My car was towed in to their service on 6 days ago for theft damage repairs. My insurance already inspected and processed the claim at their shop. I' My car was towed in to their service on 6 days ago for theft damage repairs. My insurance already inspected and processed the claim at their shop. I've been calling everyday since then to get an update on my car, no update so far, not even an acknowledgement that they have started working on the car. Someone picks up the phone and will ask you to leave message for service department and say that they will call back. No one ever calls back. My service advisor name is Bobby. I have his number too but it is useless. He will never respond to your calls. More
by Rajiv
Employees Worked With
Bobby
September 08, 2023
Best car buying experience EVER! Everyone I dealt with there was extremely professional, friendly, and knowledgeable. At no time did I feel pressured in any way, and the purchase w Everyone I dealt with there was extremely professional, friendly, and knowledgeable. At no time did I feel pressured in any way, and the purchase went smoothly and quickly compared to most other car purchases I have made. Had one minor issue a few days after buying the car and they took care of it immediately, even though I bought the car used and they owed me nothing. Will recommend LKN Hyundai to anyone in the market for a new or used vehicle! More
by Hoosierdaddy100
Employees Worked With
Mike Burner, Jeremy, Jordan, Cam Stewart
August 31, 2023
Had a very good experience with this dealership. Not only in the purchase of my car but with the service department. I would recommend this place to all my friends and family! Not only in the purchase of my car but with the service department. I would recommend this place to all my friends and family! More
by Mitch Guzman
Employees Worked With
Jeremy Buettner, Cam Stewart
July 14, 2023
Service department communication is just awful. I had my vehicle there for three months with an engine issue, I always had to call them, they never kept me informed about what was going on. When I I had my vehicle there for three months with an engine issue, I always had to call them, they never kept me informed about what was going on. When I finally got my car back it was filthy having sat under a tree with sap for 3 months. Then the car died in 3 miles of driving off the lot, I didnt even get a sorry. I called and left messages with the service manager and the General Manager, no response. Ive had Hyundai vehicles for almost 20 years. Im not going to buy another brand, so I dont have to deal with this dealership anymore... More
by mattlow
Employees Worked With
Service
May 05, 2023
I was considering purchase of a new Ioniq 5 EV from this dealership. When I contacted them, they provided me a quotation for this new car that was greater than $9000 OVER the sticker price! For a car th dealership. When I contacted them, they provided me a quotation for this new car that was greater than $9000 OVER the sticker price! For a car that does not even qualify for the IRS electric vehicle tax rebate. But this wasn't the worst part. This dealership did a hard credit pull on my credit reports without my knowledge or approval! Clearly illegal. I've bought a different brand new car. I will never consider a Hyundai ever again. More
by greatsmokydude
Employees Worked With
Christian Ingle
December 08, 2022
Returning home from a trip to Florida, our 2011 Sonata was having engine issues. We were towed to Lake Norman Hyundai. It was AFTER HOURS and a young gentleman came out to greet us to see how he could he was having engine issues. We were towed to Lake Norman Hyundai. It was AFTER HOURS and a young gentleman came out to greet us to see how he could help. He wrote up repair and told us the service techs would be in at 7:30 a.m. He would have them check out car first thing. At 6:00 a.m. Bobbi the service manager was there looking for our car. He invited us inside to get warm and asked us if we would like breakfast . We had slept in car all night. We soon had bedfast and warmed up. Bobbi visited with us for about 1/2 hour, wow we felt at home and very welcome. The bad news, our car could be fixed, but not today. We had a tight schedule and needed to be back in Ohio the next morning. We decided to buy another car. Jeremy was our salesman. He was awesome too!! We thought, were do you find these wonderfully dedicated employees? Jeremy was very mindful of our time line, and at one point had a couple of other employees helping prep new car so we were able to get on the road. Big Jon, the finance man had all our papers ready, and quickly helped us through that process. While we waiting for service techs to check out our car, I noticed a sign on the dealership window, it was an award for best hyundai dealership in 2022. I have been in the retail sector, customer service for over 44 years. We soon realized why they we given this award!!! Great experience!! We purchased a Sante Fe XRT. What a joy to drive. Everyone we encountered went above and beyond our expectations!! Thanks to all, and have a very Merry Christmas!! More
by fishnmission
Employees Worked With
Cam Stewart
September 29, 2022
Bought new car at Lake Norman Hyundai 8/4. Called 30 days later to check status of my license plate. Told plate not there yet. Almost 2 months later, still no call. Got low balled on my trade Called 30 days later to check status of my license plate. Told plate not there yet. Almost 2 months later, still no call. Got low balled on my trade in and paid over MSRP in addition to not offered Hyundai Motor Finance so they could make a few more bucks financing with their bank pals up the street. Don't be a sucker like me! Get reapproved and go in with printed trade in quotes from Carmax and KBB. More
by harness-tippets.0n
Employees Worked With
crappy finance lady
