Lake Norman Hyundai

Service department communication is just awful. I had my vehicle there for three months with an engine issue, I always had to call them, they never kept me informed about what was going on. When I I had my vehicle there for three months with an engine issue, I always had to call them, they never kept me informed about what was going on. When I finally got my car back it was filthy having sat under a tree with sap for 3 months. Then the car died in 3 miles of driving off the lot, I didnt even get a sorry. I called and left messages with the service manager and the General Manager, no response. Ive had Hyundai vehicles for almost 20 years. Im not going to buy another brand, so I dont have to deal with this dealership anymore... More

I was considering purchase of a new Ioniq 5 EV from this dealership. When I contacted them, they provided me a quotation for this new car that was greater than $9000 OVER the sticker price! For a car th dealership. When I contacted them, they provided me a quotation for this new car that was greater than $9000 OVER the sticker price! For a car that does not even qualify for the IRS electric vehicle tax rebate. But this wasn't the worst part. This dealership did a hard credit pull on my credit reports without my knowledge or approval! Clearly illegal. I've bought a different brand new car. I will never consider a Hyundai ever again. More

Returning home from a trip to Florida, our 2011 Sonata was having engine issues. We were towed to Lake Norman Hyundai. It was AFTER HOURS and a young gentleman came out to greet us to see how he could he was having engine issues. We were towed to Lake Norman Hyundai. It was AFTER HOURS and a young gentleman came out to greet us to see how he could help. He wrote up repair and told us the service techs would be in at 7:30 a.m. He would have them check out car first thing. At 6:00 a.m. Bobbi the service manager was there looking for our car. He invited us inside to get warm and asked us if we would like breakfast . We had slept in car all night. We soon had bedfast and warmed up. Bobbi visited with us for about 1/2 hour, wow we felt at home and very welcome. The bad news, our car could be fixed, but not today. We had a tight schedule and needed to be back in Ohio the next morning. We decided to buy another car. Jeremy was our salesman. He was awesome too!! We thought, were do you find these wonderfully dedicated employees? Jeremy was very mindful of our time line, and at one point had a couple of other employees helping prep new car so we were able to get on the road. Big Jon, the finance man had all our papers ready, and quickly helped us through that process. While we waiting for service techs to check out our car, I noticed a sign on the dealership window, it was an award for best hyundai dealership in 2022. I have been in the retail sector, customer service for over 44 years. We soon realized why they we given this award!!! Great experience!! We purchased a Sante Fe XRT. What a joy to drive. Everyone we encountered went above and beyond our expectations!! Thanks to all, and have a very Merry Christmas!! More

My car had an extended warranty on a specific issue. The team at Lake Norman Hyundai resolved the safety issue and got my car back to its proper state. The team at Lake Norman Hyundai resolved the safety issue and got my car back to its proper state. More

I was able to get my car looked at today at LKN Hyundai and they were very helpful. Other dealerships told be at least 2 weeks till i could just get them to look at it. Thank you to Bobby and the service t and they were very helpful. Other dealerships told be at least 2 weeks till i could just get them to look at it. Thank you to Bobby and the service team. More

Did exactly what I needed in a timely manner. Everyone at the dealership was polite and pleasant. Overall a good experience. Everyone at the dealership was polite and pleasant. Overall a good experience. More

They were very helpful, and got me in and out of the service department very quickly. service department very quickly. More

The Sales and Service staff are very friendly and helpful. We wouldn't go anywhere else! helpful. We wouldn't go anywhere else! More

I didn't have an appointment and they took great care of my car and gave me a ride home. Highly Recommend this Dealership! my car and gave me a ride home. Highly Recommend this Dealership! More