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Lake Norman Hyundai
Cornelius, NC
359 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 19, 2022
My car had an extended warranty on a specific issue. The team at Lake Norman Hyundai resolved the safety issue and got my car back to its proper state. The team at Lake Norman Hyundai resolved the safety issue and got my car back to its proper state. More
by bsain22
Employees Worked With
Jason
Helpful July 29, 2022
I was able to get my car looked at today at LKN Hyundai and they were very helpful. Other dealerships told be at least 2 weeks till i could just get them to look at it. Thank you to Bobby and the service t and they were very helpful. Other dealerships told be at least 2 weeks till i could just get them to look at it. Thank you to Bobby and the service team. More
by James
Employees Worked With
Bobby Dills
May 06, 2022
Had a diagnostic done at Meineke and they stated the turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo was not the problem that is was definitely the intake manifold. I asked Kolby if he was sure and he stated absolutely. He gave me a price and I stated if this will fix it to proceed. Never heard back after a week so I called him and he stated he had good news and bad. Stated the manifold was on but it was not producing boost. Stated now it was the waste gate valve. Stated this would definitely get the problem fixed. Stated the intake was bad though. Right. Didn't hear from him again for almost a week so I call him and he states they replaced the waste gate valve but now it is the turbo. I said I have all my calls incoming and outgoing recorded and he assured me the intake was the issue at first and then the waste gate and now he's stating the turbo was bad which Meineke said was the issue. I told him I wasn't paying for them replacing parts that weren't bad. He then started to say those parts were contributing factors which was not what he stated. Told him I wanted to speak to the service manager and since it was the end of the day he would have him call me the next day. Didn't hear anything from them the next day so I called and asked for Rob who is the service manager. Kolby never told the manager the issues so I explained it to Rob. He stated he would call me back and when he did he stated his mechanic was standing behind his diagnoses and I stated wouldn't you if you made two mistakes? He then had the audacity to ask me if I would meet him halfway with the costs he wanted to originally charge me. I said no and that I wanted to pick my son's car up the next day. My son picked the car up the next day. We took it to S&S Automotive in Newton and they replaced the turbo which was the issue and looked at the old parts from Hyundai they stated were bad and stated these parts were not bad. This dealership had my son's vehicle for almost three weeks and didn't do anything but try and charge me for parts that weren't bad. Everyone there including the service manager are so unprofessional and lack the ability to diagnose a mechanical issue. I wouldn't take anything to them to diagnose or try to repair. Consumers beware>>>>> More
by jimw248
Employees Worked With
Rob- Servie manager
April 08, 2022
Had an appointment at 11 for an oil change my car was taken into the garage at 12:25 i received my car back at 1:00 at no time did anyone come to me to explain the delay i had to ask time and again what taken into the garage at 12:25 i received my car back at 1:00 at no time did anyone come to me to explain the delay i had to ask time and again what was going on More
by ptf1321
Employees Worked With
Cam Stewart
November 28, 2021
Wish there was a 0 rating- purchased 2 used cars from them and have had nothing but issues with both of them since then. Not sure how these were certified, checked, and released for sale. PLEASE save y them and have had nothing but issues with both of them since then. Not sure how these were certified, checked, and released for sale. PLEASE save yourself an ongoing hassle on do not go there for anything More
by Lakenorman
Employees Worked With
sales, service, parts
August 15, 2021
Alan Keatley is the best service advisor I have dealt with over the years - knew him at a previous dealership. He is very knowledgeable, and always makes sure my car has the service done that it needs. with over the years - knew him at a previous dealership. He is very knowledgeable, and always makes sure my car has the service done that it needs. He is never pushy and doesn't try to upsell maintenance that really isn't needed at the time. In addition, his cheerful personality makes him a pleasure to work with... More
by BAM
Employees Worked With
Alan Keatley
