Lake Norman Hyundai

Had a diagnostic done at Meineke and they stated the turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo was not the problem that is was definitely the intake manifold. I asked Kolby if he was sure and he stated absolutely. He gave me a price and I stated if this will fix it to proceed. Never heard back after a week so I called him and he stated he had good news and bad. Stated the manifold was on but it was not producing boost. Stated now it was the waste gate valve. Stated this would definitely get the problem fixed. Stated the intake was bad though. Right. Didn't hear from him again for almost a week so I call him and he states they replaced the waste gate valve but now it is the turbo. I said I have all my calls incoming and outgoing recorded and he assured me the intake was the issue at first and then the waste gate and now he's stating the turbo was bad which Meineke said was the issue. I told him I wasn't paying for them replacing parts that weren't bad. He then started to say those parts were contributing factors which was not what he stated. Told him I wanted to speak to the service manager and since it was the end of the day he would have him call me the next day. Didn't hear anything from them the next day so I called and asked for Rob who is the service manager. Kolby never told the manager the issues so I explained it to Rob. He stated he would call me back and when he did he stated his mechanic was standing behind his diagnoses and I stated wouldn't you if you made two mistakes? He then had the audacity to ask me if I would meet him halfway with the costs he wanted to originally charge me. I said no and that I wanted to pick my son's car up the next day. My son picked the car up the next day. We took it to S&S Automotive in Newton and they replaced the turbo which was the issue and looked at the old parts from Hyundai they stated were bad and stated these parts were not bad. This dealership had my son's vehicle for almost three weeks and didn't do anything but try and charge me for parts that weren't bad. Everyone there including the service manager are so unprofessional and lack the ability to diagnose a mechanical issue. I wouldn't take anything to them to diagnose or try to repair. Consumers beware>>>>> More

Had an appointment at 11 for an oil change my car was taken into the garage at 12:25 i received my car back at 1:00 at no time did anyone come to me to explain the delay i had to ask time and again what taken into the garage at 12:25 i received my car back at 1:00 at no time did anyone come to me to explain the delay i had to ask time and again what was going on More

Wish there was a 0 rating- purchased 2 used cars from them and have had nothing but issues with both of them since then. Not sure how these were certified, checked, and released for sale. PLEASE save y them and have had nothing but issues with both of them since then. Not sure how these were certified, checked, and released for sale. PLEASE save yourself an ongoing hassle on do not go there for anything More

Alan Keatley is the best service advisor I have dealt with over the years - knew him at a previous dealership. He is very knowledgeable, and always makes sure my car has the service done that it needs. with over the years - knew him at a previous dealership. He is very knowledgeable, and always makes sure my car has the service done that it needs. He is never pushy and doesn't try to upsell maintenance that really isn't needed at the time. In addition, his cheerful personality makes him a pleasure to work with... More

I went into the dealership to buy a new car when I told them what I wanted they were pushy and constantly tired to upsell me. Then they provided a solution and get me a loaner car which was cheaper. The ca them what I wanted they were pushy and constantly tired to upsell me. Then they provided a solution and get me a loaner car which was cheaper. The car I put money down on ended up being sold 3 month before I bought it. They then upsold me yet again and they changed the car I was buying 3 times in one day with no explanation given. When I showed up the car had a dent in it and also was well over the mileage they told me it would be at. I was then informed they didn't provide loaner vehicles for service which very much made me question the purchase. None the less, I really liked the car and went into financing where they were rude and made it clear they lied about the warranty the car would have throughout my week of trying to buy it. This ended my experience with them. I have never felt a dealership was less trustworthy in my entire life the absolute and utter lack of respect for how business should be done is apparent. I have never been blatantly lied to so many times before when making a huge purchase like a new car. I would never want anyone to have to deal with this dealership. I have never written a negative online review before this but how I was treated at this dealership was so bad that I almost had to. More

low pressure sales along with a streamlined buying process was a refreshing change and much appreciated. Everyone we worked with was very courteous and knowledgeable. process was a refreshing change and much appreciated. Everyone we worked with was very courteous and knowledgeable. More

Chris Rooney is terrific. LKN helped us get a great car, Sonata SEL Plus at a fair price. Very professional, understanding and competent. Highly recommend them. BobT Sonata SEL Plus at a fair price. Very professional, understanding and competent. Highly recommend them. BobT More

I would let a shade tree work on the car before I take it back there,778.00 dollars for a ignition switch for a 2006 azera back there,778.00 dollars for a ignition switch for a 2006 azera More

Working with Jake was an absolutely pleasure. I would highly recommend working with him to help you find your next vehicle. He went above and beyond to help me find the right car and helped to resolve an highly recommend working with him to help you find your next vehicle. He went above and beyond to help me find the right car and helped to resolve any issues or concerns. He was extremely patient, friendly and overall great to work with! Thanks for everything Jake! I truly appreciate all that you did to help me! More