Lake Norman Hyundai

Great car I was really surprised that I had someone on the chat room at 3:00 am in the morning and she setup a sale person to call me as soon as they are availa I was really surprised that I had someone on the chat room at 3:00 am in the morning and she setup a sale person to call me as soon as they are available. I already have a SONATA 2011 limited and I like it but was thinking to test another cars. Glenn let us test-drive a limited and a sport 2.0 T that I spotted online earlier and I loved the quietness and dynamic of the new SONATA. This is really a really nice family car, roomy and comfortable. I also read lots of review online but honestly this is the best deal for the money I can get. The only thing I like to have without any upgrade is the apple carplay but I don't know if it is available with the 5.5 inch screen. More

Horrible Experience I have had the worst experience I have ever had at a dealership here at Lake Norman Hyundai. I started the process on a Saturday, went back in on Sun I have had the worst experience I have ever had at a dealership here at Lake Norman Hyundai. I started the process on a Saturday, went back in on Sunday to finalize the purchase. The paperwork took forever, we sat there for 3 hours waiting. I finally had to leave and come back and then it was not completed when I came back. I received word that everything was ready on Monday, so I told them I would be there at 3:30. At 5:30pm I still hadn't seen the first paper to sign. FINALLY at 6:00pm I sat down to sign the papers. Once signed, I went out to get in the vehicle I was purchasing, a 2013 Santa Fe which I had test driven twice. I got in the car and started it and the check engine light came on. I told the salesman and they said that it was probably the gas cap that wasn't completely shut. Tried that, light still on. Then they said it was because it was just washed and moisture had gotten on the cables. That was not it either. They took it back to the shop to try to reset the light but it wouldn't go out. They brought the vehicle back out front and the light was still on and it was starting to smell like it was overheating. I then said I do not want this vehicle anymore, please shred my paperwork and give me my car back that I was trading in. One of the sales ladies said "oh, that is not going to happen." I called my husband who then talked to the salesperson and they indeed did shred my paperwork and gave me my car back. I really liked the Santa Fe and wanted to get it, however I did not want to purchase a 2013 vehicle that had only 34,000 miles on it with a check engine light on. The next day I sent an email to the finance person as well as the general manager thanking them for working with me and said that I really would still like to purchase a vehicle like that and to please let me know if they had another one or if one came in. I thanked them numerous times for working with me through the entire deal, even though I spent almost 2 entire days there waiting for them to complete the paperwork. It was also so incredibly hot inside the dealership, not sure if the a/c wasn't working or what was going on, it was miserable. After all this and my two emails, of which I never heard a word back from the General Manager, no one bothered to email me or call me to say they were sorry that all that happened. NOTHING.. no sorry, no hate that happened to you, NOTHING. I waited a week and after not getting a response I went to another dealership and purchased a vehicle within about 4 hours... nothing like I experienced at this dealership. The entire process was HORRIBLE. More

What a great experiance I've had with Lake Norman Hyundai! Lake Norman Hyundai knows how to treat the customer right. My experience with them was fantastic. The whole team worked really well to get me in the v Lake Norman Hyundai knows how to treat the customer right. My experience with them was fantastic. The whole team worked really well to get me in the vehicle I wanted. I have already told many of my friends and coworkers about how great my buying experience was with you. After driving my new car around for the past 2 weeks since I bought it, I have to say, I Love my car. This is the 1st new car I've ever had and I'm glad I chose Hyundai. Thank you Lake Norman Hyundai! More

Very Positive Sales Experience, Highly Recommend This Dealer The Buying experience was made very positive by my Sales Person Russ. He was not a high pressure Sales Person and answered all of my questions or sai The Buying experience was made very positive by my Sales Person Russ. He was not a high pressure Sales Person and answered all of my questions or said he did not know,but would get back and he did! Randy the Business Manager went above and beyond to save me as much money as possible with the finance options. I would highly recommend this Dealership to friends and relatives. More

Great sales service with Kevin at Lake Norman Hyundai If you want an informed and calm sales rep who knows finance then seek out Kevin Trieu at Lake Norman Hyundai. Great process and fair pricing. They If you want an informed and calm sales rep who knows finance then seek out Kevin Trieu at Lake Norman Hyundai. Great process and fair pricing. They have a really good service group too. More

Great service Good service. We had a great salesperson and would recommend this dealership. This is the second car we bought from them and had great service with b Good service. We had a great salesperson and would recommend this dealership. This is the second car we bought from them and had great service with both. More

Great! Great customer service! Will definitely be back! I would recommend them to anyone, If you want great service and good prices, this is where to go! Great customer service! Will definitely be back! I would recommend them to anyone, If you want great service and good prices, this is where to go! More

Great experience! Kevin Trieu was fantastic! He's very helpful and understanding to what your needs/wants may be when looking into leasing or buying a vehicle. I would Kevin Trieu was fantastic! He's very helpful and understanding to what your needs/wants may be when looking into leasing or buying a vehicle. I would definitely say look for him when your at Lake Norman Hyundai! More

New Santa Fe even though hyundai had to buy my Genesis back because it would not run and I could have bought any other car but choose to buy another hyundai for on even though hyundai had to buy my Genesis back because it would not run and I could have bought any other car but choose to buy another hyundai for one reason. Lake Norman Hyundai. They are a super group that worked very hard to try and fix the Genesis and also worked very closely to get me a replacement auto. Very please with their efforts .. More

Awesomesauce at Lake Norman Hyundai I was amazed....Mr. Nesbitt was waiting at the front door when I arrived & shook my hand as he introduced himself. Next I met my amazing salesman, Hu I was amazed....Mr. Nesbitt was waiting at the front door when I arrived & shook my hand as he introduced himself. Next I met my amazing salesman, Hugens, and picked the car I wanted to test drive. LOVE Hugens...he was a blessing answering all my questions so patiently! It was an exceptional experience. The GM spoke with me as well. I'm very pleased with the entire process from start to finish of my purchase and love my Sonata! More