Lake Norman INFINITI

Save your time and money; don’t go to Lake Norman Infiniti! I went there for a state inspection, new tires and an oil change. While my car was there, the staff somehow broke my license plate off of t Infiniti! I went there for a state inspection, new tires and an oil change. While my car was there, the staff somehow broke my license plate off of the bumper. They tried to repair the bumper, but it was broken beyond repair. They then replaced the bumper and painted it a color which did not come close to matching. They made up numerous excuses for why pearlized white cannot be matched, such as “they were matching old paint to new paint”, it’s hard to compare “paint on plastic to paint on metal”, and pearlized white “tends to yellow, so it will take the new paint time to match the old paint”. I stated my unhappiness with their service and was told that they couldn’t make me happy and that was that!! Don’t waste your time dealing with these people!! Keep in mind, NOTHING was wrong with my bumper when I entered their dealership!! They broke the bumper, and then would not properly repair it! More

Excellent sales experience. All done by e-mail. All was as agreed to when we arrived, paperwork was ready, as was the car. This was what a luxury car buying experience should be. as agreed to when we arrived, paperwork was ready, as was the car. This was what a luxury car buying experience should be. More