Lake Norman INFINITI

WORST OF THE WORST!!! To bad for me I did not check these reviews prior to having my vehicle serviced by Lake Norman Infiniti, it would have saved me a lot of time and a lo To bad for me I did not check these reviews prior to having my vehicle serviced by Lake Norman Infiniti, it would have saved me a lot of time and a lot of money....Liars and thieves you bet. However, I made the serious mistake of assuming I was in the good hands of a reputable dealership so please, please do yourself a favor and do not make that same mistake that I did because these people are not that! All I had was a water leak in the interior of my Infiniti whenever it rained that I needed taken care of. They kept my vehicle for 2 weeks and throughout I was pacified and befriended by the service tech Trey Brown with assurances they would take good care of me. He told me I needed the seals around my back hatch and window replaced for which I was charged a whopping $1,166!! My vehicle was returned to me, after 2 weeks, soaking wet in the same place I had the leak! The service manager Ray told me "it was fine when it left here" which we both know could not be true since I got it back wet (and even if that was not the case I still have the same leak I paid them to fix!). I should mention here that my Infiniti was towed to them by Infiniti Customer Care to replace the recalled air bags because I am over 100 miles away from them and additionally disabled which they were well aware all along. Ray then went on to tell me that if I brought it back (which he already knew I was unable to do anyway) they would see IF it was something they did. Seriously!? They just ripped me off for almost $1200 but I should bring it back to them so what....they can burn me again!? There is no NO IF I got it back wet and it continues to leak every time it rains so I gave them almost $1200 FOR NOTHING! And that is not even all, the window in my hatch worked fine when they got it but when I got it back it doesn't work any more and I can't even open it now. They are out and out crooks. They took my money knowing all the while they did not fix my vehicle and that I wouldn't be able to bring it back and even caused more damage to it and then told me too bad for you! Please heed my warning and stay as far away from this "place of business" as you can get!! More

Liars and thiefs I was interested in buying a used qx60 listed for 39k. Brought my car as a trade in and knew from kbb it was worth at least 22k. They took over and ho I was interested in buying a used qx60 listed for 39k. Brought my car as a trade in and knew from kbb it was worth at least 22k. They took over and hour to come up with a proposal. Somehow the price of the car had gone up to 43k and they said my trade in was worth 15k! Completely liars and thieves. Stay far far away! More

SERVICE NIGHTMARE AVOID AVOID SERVICE STEALERSHIP. I have been here two times in my G37 coupe. Both times very negative and unresolved issues. I took them a car with a small AVOID SERVICE STEALERSHIP. I have been here two times in my G37 coupe. Both times very negative and unresolved issues. I took them a car with a small problem and John the service writer literally told me that the cost to fix my car was going to be around 700$. I then inform him i have a warranty on the car, once he figured that out his attitude changed instantly. Come to find out the warranty company is willing to pay for it , they don't pay full retail so the repair they billed them for was only 300!! so where was the 400$ extra i ask... John then informed me that the labor rate was 150 $ an hour and they were only going to cover 125$. When the truth came out there labor rate has been the same he was literally fraudulently trying to charge more. He then proceeded to tell me they were not going to even put a belt on the car and that they would push it in the parking lot and allow me to put my own belt. I have given them thousands of dollars in service over the years and was considering purchasing another vehicle here but i will no longer consider spending any money with this dealership. I have taken my car there spotless clean and then receive a filthy car back! really ? you own a car wash and a luxury brand dealer ! i have received better service from a honda dealership! I then receive a call from there director of service asking to address my concerns and sounds sincere and promises that his service manager Joe would be calling me back by 3:30 pm. Well needless to say that didn't happen either.They truly have no concern for customers. If you wanna buy a car there then see Larry in sales he is a good knowledgeable guy. More

Great Service Great service as always. Very courteous, customer oriented. Had to wait for a service and was given an update as soon as the problem was found. In les Great service as always. Very courteous, customer oriented. Had to wait for a service and was given an update as soon as the problem was found. In less than 1 hour, the problem was not totally solved, but I was given a lead-time for the part to arrive and a temporary solution. More

Excellent Kevin is amazing! He is detail oriented, service focused and customer- centric. He made the process very convenient for me and ensured that I was in Kevin is amazing! He is detail oriented, service focused and customer- centric. He made the process very convenient for me and ensured that I was informed every step of the way! More

terrible !!! complete liars and crooks! Dave pownall and clint whitley are nothing more than modern day crooks!! Lies lies and more lies!!! PLEASE DO NOT visit lak complete liars and crooks! Dave pownall and clint whitley are nothing more than modern day crooks!! Lies lies and more lies!!! PLEASE DO NOT visit lake norman infiniti!! They will run your credit without your approval and then lie about it and not provide any paperwork.The worst service ever!!! More

[UPDATED] A bit disappointed The purchase process was very good and they handled my Internet lead in a professional manner. They were quick to get back to me and give me the info The purchase process was very good and they handled my Internet lead in a professional manner. They were quick to get back to me and give me the information I requested. Delivery was quick and painless. F&I did a wonderful job with the paperwork. I had one issue with the vehicle, and Dennis the sales manager stepped up and took care of the issue. He is a man of integrity and is true to his word. I'm a fan. More

great experience I was very pleased in my decision to come to this dealership. From the receptionist down to the manager Customer Service is exceptional in this deale I was very pleased in my decision to come to this dealership. From the receptionist down to the manager Customer Service is exceptional in this dealership. I would recommend this dealership to everyone I know More

Ruined my credit score! Repeatedly ran my credit after I left and did not want to purchase from them. A total of 10 inquiries in one day...10 days after I left the dealership Repeatedly ran my credit after I left and did not want to purchase from them. A total of 10 inquiries in one day...10 days after I left the dealership!!! Do not go here unless you want them to ruin your chances of purchasing from another dealership!!!!!!!! More