Lake Norman INFINITI

They lured me down there, over an hour away w/ the promise of giving a great deal. Get there and they won't negotiate a dime off the price. Sales manager doesn't have the class to meet me, won't cal promise of giving a great deal. Get there and they won't negotiate a dime off the price. Sales manager doesn't have the class to meet me, won't call me back. Shop somewhere else! More

Had several things wrong with the vehicle that should have been warranty work.. Dealership was not responsive, no calls back and owner was rude and employees lied. There is no way that the majority of th have been warranty work.. Dealership was not responsive, no calls back and owner was rude and employees lied. There is no way that the majority of these reviews are real.. I have had several people tell me how bad this dealership is and how they lie. They will tell you about anything to buy the car, but then treat you horrible once they made the sale. I just bought a new QX56 from Georgia.. AWESOME dealership there and they delivered the car. Infiniti of Gwinett.. Do not do business with this dealership!! More

This past weekend, my wife and I visited Lake Norman Infiniti. We were greeted by Russell Taylor who patiently walked us through the process. Russell provided us with some of the best customer service Infiniti. We were greeted by Russell Taylor who patiently walked us through the process. Russell provided us with some of the best customer service we have ever received. My wife tends to be a "tough" customer to deal with when buying cars, but Russell dealt with her perfectly. He smiled at every objection, and worked with us to get what we believe was a great deal. Watching those two go back and forth was truly amusing for me. Even though we arrived a little late in the day and were there well past closing, Russell did not rush or pressure us once during the process. We also worked with Vinnie Mascarello, the used car sales manager who was more than accomodating with the reservations we had. They made every effort make the deal right. After negotiating for a few rounds, we got a fair deal on our trade and a great price on the vehicle. In the end, we ended up with a beautiful 2009 Hyundai Genesis 4.6. I cannot say enough about our experience at Lake Norman Infiniti and with Russell. Their professionalism, product knowledge and customer service was second to none. I am almost certain that our next vehicle purchase will come from Lake Norman Infiniti. Thank you Lake Norman Infiniti Team and thank you Russell. You owe it to yourself to pay them a visit. I highly recommend the team. More

These guys were professional and courteous. They are committed to customer satisfaction. I cannot say enough about my experience at Lake Norman Infiniti and Russell Taylor and Ted. I have never been t committed to customer satisfaction. I cannot say enough about my experience at Lake Norman Infiniti and Russell Taylor and Ted. I have never been treated so well at a dealership. My experience has earned them a customer for life. When I upgrade, I want the same guys to help me. More

Russell Taylor was great to work with. My husband was able to get a newer QX56 wih less mileage, a lower interes, and extended warranty. able to get a newer QX56 wih less mileage, a lower interes, and extended warranty. More

Russell Taylor was our main contact and was courteous and flexible in dealing with us. He was patient and made our experience a pleasant one. He also followed up after the sale to ensure we were happy with flexible in dealing with us. He was patient and made our experience a pleasant one. He also followed up after the sale to ensure we were happy with the purchase. Greg was persistent in trying to work with us on the purchase, but not overly pushy or overbearing. Tim was also very down to earth and comfortable to deal with. He was patient in showing the features of the vehicle before we left the lot and spent time on test drives discussing any questions we had. More

I was very pleased with Russell Taylor. He was friendly and courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with h and courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with him. This was by far the BEST car buying experience I have ever had and I would also like to say Thanks to Vinnie for his hard work also. Russell you are truly appreciated. Thanks! More

Russell Taylor is a top notch sales professional. He truly takes the words customer satisfaction seriously to heart. He took care of not just my needs but also the needs of my 1yr old son. He brought hi truly takes the words customer satisfaction seriously to heart. He took care of not just my needs but also the needs of my 1yr old son. He brought him fresh fruit to eat while waiting. Additionally, he continuously followed up with me after the sale to make sure any and all loose ends were completely tied up. More

Tim was very helpful during the car buying process and he was not pushy or demanding like most car salesmen. He made sure I was comfortable in the car before driving it off the lot and even followed up with was not pushy or demanding like most car salesmen. He made sure I was comfortable in the car before driving it off the lot and even followed up with us after the sale. More

I'm 25 years old and this is my very first car purchase. My father helped me negotiate the deal and Russell, Vinnie and Steve Glass made the experience truly memorable! Russell helped me to find the EXACT G My father helped me negotiate the deal and Russell, Vinnie and Steve Glass made the experience truly memorable! Russell helped me to find the EXACT G37S black on black coupe I was looking for at an unbelievable deal. Vinnie and Steve helped to finance a deal that included the monthly payment, interest rate and extended warranty I was looking for. Russell also helped me set up my bluetooth, XM radio and other toys and truly did make me "feel at home" as he says :-) My dad has been buying Infinities since I was about 10 years old... and the family tradition will definitely carry on with me; not just because Infiniti makes exceptional automobiles, but because Lake Norman provided me with exceptional customer service. Thanks guys! More