Lake Norman INFINITI

I was very pleased with Russell Taylor. He was friendly and courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with h and courteous and seemed to have the customers needs as his main concern. He went the extra mile for me. I also plan on my next purchase to be with him. This was by far the BEST car buying experience I have ever had and I would also like to say Thanks to Vinnie for his hard work also. Russell you are truly appreciated. Thanks! More

Russell Taylor is a top notch sales professional. He truly takes the words customer satisfaction seriously to heart. He took care of not just my needs but also the needs of my 1yr old son. He brought hi truly takes the words customer satisfaction seriously to heart. He took care of not just my needs but also the needs of my 1yr old son. He brought him fresh fruit to eat while waiting. Additionally, he continuously followed up with me after the sale to make sure any and all loose ends were completely tied up. More

Tim was very helpful during the car buying process and he was not pushy or demanding like most car salesmen. He made sure I was comfortable in the car before driving it off the lot and even followed up with was not pushy or demanding like most car salesmen. He made sure I was comfortable in the car before driving it off the lot and even followed up with us after the sale. More

Purchasing a vehicle typically is the second largest financial transaction that most individuals will consummate. My oldest daughter, Tarryn, was very much interested in purchasing an Infiniti G37 and financial transaction that most individuals will consummate. My oldest daughter, Tarryn, was very much interested in purchasing an Infiniti G37 and researched various sites regarding the quality of the vehicle. I currently own and have previously owned multiple Infiniti products, so I was happy to accompany her to LNI's dealership. It was my hope, that the car buying experience for Tarryn (her first) would be a pleasant and seamless process. LNI met and surpassed those expectations. Russell Taylor, the Sales associate we dealt with was very straight forward and genuine, in terms of ensuring that all of Tarryn’s requirements were met (i.e. from the specific interior exterior color, interior fabric, features, price point , warranty, etc) were met. We also interacted directly with the Pre-Owned Car Director, Vinnie Mascarello, who exercised great care in explaining the various options available to Tarryn, and left the impression that he truly had her best interest at heart. Tarryn does not reside in Charlotte and I recommended LNI, because of my positive dealings with them in the past. We met with them on a Sunday afternoon and expressed that if a deal was to be made; it would need to be completed by the close of business the next day. Russell worked expeditiously, to ensure that the car was ready for pickup, when promised, fully detailed. Thanks to Russell, Vinnie and Steve (Finance Officer), all of my expectations for Tarryn, regarding her first car buying experience were far exceeded. The folk at LNI, made us feel right at home in a very stress free environment. More

I'm 25 years old and this is my very first car purchase. My father helped me negotiate the deal and Russell, Vinnie and Steve Glass made the experience truly memorable! Russell helped me to find the EXACT G My father helped me negotiate the deal and Russell, Vinnie and Steve Glass made the experience truly memorable! Russell helped me to find the EXACT G37S black on black coupe I was looking for at an unbelievable deal. Vinnie and Steve helped to finance a deal that included the monthly payment, interest rate and extended warranty I was looking for. Russell also helped me set up my bluetooth, XM radio and other toys and truly did make me "feel at home" as he says :-) My dad has been buying Infinities since I was about 10 years old... and the family tradition will definitely carry on with me; not just because Infiniti makes exceptional automobiles, but because Lake Norman provided me with exceptional customer service. Thanks guys! More

I am 65 yes old and have been buying cars since I was sixteen. This was one of my best encounters with a car dealership ever! Russell Taylor and Ted were fantastic! I purchased a G37x. The deal would not sixteen. This was one of my best encounters with a car dealership ever! Russell Taylor and Ted were fantastic! I purchased a G37x. The deal would not have happened without theme! They went the extra mile to get me the payment I could afford at a fantastic interest rate.They were truly a blessing! More

Bought a 2011 QX56, from the beginning Russell and Teddy worked with me in great detail over the phone since I'd had surgery the previous day. Once I drove to LKN Infiniti it was awesome customer service fr worked with me in great detail over the phone since I'd had surgery the previous day. Once I drove to LKN Infiniti it was awesome customer service from them and much respect. Russell and Teddy really go out of their way to make their customers feel like guest and it's "all about them!" I love the personal service. I had an "uh oh" problem and Mike the GM really handled with compassion and understood my situation. Thank you LKN Infiniti for striving for high quality customer service and believe me I'll be sending people your way! Thanks again!! More

Great experience. Very easy to work with. They had the most extensive inventory in the area, sales rep, Jim, is very professional. Finance department, Ted, was willing to got he extra mile to get the dea most extensive inventory in the area, sales rep, Jim, is very professional. Finance department, Ted, was willing to got he extra mile to get the deal done. More

Everyone at this dealership was great. They all appeared to genuinely enjoy working together and the atmosphere was unlike any other I've experienced. Russell Taylor was my salesman and could not have made to genuinely enjoy working together and the atmosphere was unlike any other I've experienced. Russell Taylor was my salesman and could not have made the buying experience any easier. He listened to what I was looking for in a new car, did not try to pressure any decision-making, and helped seal the deal by working with management. He dealt honestly with me and I walked away with not only the car I've been wanting for a long time, but felt that I'd been been given excellent care and wasn't exhausted like prior car searches. Based on past car-buying experiences I generally have low-tolerance for this sort of transaction but would definitely recommend Russell and this dealership if you are in the market for a high-end automobile and want to be treated well. More

I had a great experience with these guys. Very friendly and took my situation into a lot if consideration. I would highly recommend Russel. He wad very friendly and understanding. Thanks guys!!! and took my situation into a lot if consideration. I would highly recommend Russel. He wad very friendly and understanding. Thanks guys!!! More