Lakeland Automall Certified Pre-Owned

Duane is has always been very helpful. He has helped my wife and I on three different occasions. His follow up is always on point as well. wife and I on three different occasions. His follow up is always on point as well. More

Duane was an awesome person to me.he helped with getting me a vehicle when i thought i wasnt going to be able too. His dedication, kindness and caring for public needs is why i will be coming back to see hi me a vehicle when i thought i wasnt going to be able too. His dedication, kindness and caring for public needs is why i will be coming back to see him and bring friends and family to him when they want a good reliable vehicle. More

Duane is a God send he help me get approved for a brand new Hyundai he is very knowledgeable and a great salesman he did not give me any empty promises and he deliver when no one else could. I told him wha new Hyundai he is very knowledgeable and a great salesman he did not give me any empty promises and he deliver when no one else could. I told him what I wanted and he provided just that.! More

Duane is the best. He helped me the Hyundai I wanted without no problems. I will recommend me to my friends and family. Thank you Duane without no problems. I will recommend me to my friends and family. Thank you Duane More

David was a very nice guy. I’m really glad he was the one to help me with buying my first car. Awesome job! Thanks to help me with buying my first car. Awesome job! Thanks More

Duane was a great salesman, he worked really hard on trying to find me the right SUV that I would love When I told him "no I don't like that" he had no problem helping find something else. trying to find me the right SUV that I would love When I told him "no I don't like that" he had no problem helping find something else. More

Mr Ken was my sales person. He was patient , fatherly, and he really seemed concerned about my car needs/interest...not just the idle talk you expect to hear when you enter a dealership. I actually trust and he really seemed concerned about my car needs/interest...not just the idle talk you expect to hear when you enter a dealership. I actually trusted him! I also met a sisterly and friendly female sales person who shared inspirational words. The boss even seemed relaxed!! It wasn't until I entered the financial office with Carlos that I realized I was in a dealership? More

Duane was is a very helpful salesman. He made sure I found a car my price range and made the financing process very easy and pleasant. found a car my price range and made the financing process very easy and pleasant. More

This is my 2nd vehicle purchased with Duane’s assistance! My 3rd vehicle from Lakeland Automall! It’s always a great experience working with Duane!! This time he made cat buying easy for my daughter!! Keep s My 3rd vehicle from Lakeland Automall! It’s always a great experience working with Duane!! This time he made cat buying easy for my daughter!! Keep smiling Duane!! Thank you! More

What a terrible experience. Filled out the inquiry form online. Got a call first thing the following morning from a "Liz". AT FIRST, Liz was great. AT FIRST, Liz was professional. Unfortunately, liz then p online. Got a call first thing the following morning from a "Liz". AT FIRST, Liz was great. AT FIRST, Liz was professional. Unfortunately, liz then passed me off to a "ben". Ben was not great. Or professional. I told Liz i was looking to buy today, and that I owned a transport company, snd had a truck in Tampa that could pick it up today. She said she would transfer me to Ben. I told ben ID be lookiny to buy today. Ben kept interrupting me to say they would have to have documents signed and vehicle paid for before it leaves. I told ben, that obviously, I was aware of that. This is at 10am at this point. Plenty of time left in day. Ben said they had the interior "redone". I asked what that entailed. He said he didnt know, he'd go check and call me back. He never called me back. Several hours later i texted liz and said i hadn't heard back, and we were burning time. Then i get an annoyed call from Ben, saying he was "gonna get back with me". Then I'm told their detailer had changed the color of the side bolsters on the seat, from factory grey, to black. So now it didnt match the rest of the interior. I said ok, then i adjusted my offer, to a thousand below their listed asking price. Not remotely an unreasonable offer. His reply was: "so now you want us to discount it for you after we replaced the interior?" (I didnt ask for the interior to be replaced, and certainly not the wrong color) I replied that my offer wasn't remotely unreasonable, and that his seeming annoyance at being on the phone doesn't exactly give me a "we want to sell a car" vibe. He grew frustrated and said "I'll have to ask my manager. If he agrees then I'll call you back". What kind of open ended way to end a conversation is that? I repeated, that i had a truck sitting in Tampa waiting, and the call ended. I texted Liz, who apologized for Ben, and said she'd get with a manger and get numbers and get back to me. Hours pass. I texted liz again, she again apologizes, and says they got busy, and a manager was "looking at it now". This was 415. At 630, still nothing. I texted liz and said i didn't appreciate the no response and having my truck sit all day. Liz never responded. What an unprofessional circus. More