Lakeland Automall Certified Pre-Owned

I gave Lakeland Hyundai’s service department multiple opportunities to correct this before posting publicly. They failed to do so. For context, this is not my first serious issue with this dealership. opportunities to correct this before posting publicly. They failed to do so. For context, this is not my first serious issue with this dealership. About two years ago, I had a tire replacement done here that was not mounted properly — something that could have become a dangerous situation. I chose to give them another chance. That was clearly a mistake. On March 11th, I brought my 2023 Santa Cruz in for routine maintenance and a wheel balance due to a vibration at highway speeds, which I paid for. The vibration was never fixed. When I returned on March 30th due to the vibration still there, I was told the issue was “flat spots on the tires” and “warped rotors.” Based on how the vehicle is driven, I questioned this diagnosis — but the dealership proceeded anyway, and put these through my tire and wheel warranty that I purchased. After replacing rear tires and machining rotors, I was then told none of it fixed the issue. Therefore, there are now two fraudulent claims on this warranty. My vehicle sat at their dealership for over a week with minimal communication. Eventually, I was told the issue was resolved after another balance. It wasn’t. The vibration was still there immediately. At that point, communication stopped. No meaningful follow-up and no resolution. I then took my vehicle to another Hyundai dealership. Within ONE day, they identified and corrected the actual problems: The rear wheels — which Lakeland Hyundai had just worked on — were not balanced at all A TCM update previously attempted by Lakeland Hyundai was not completed or registered properly So I paid Lakeland Hyundai for a service that was not performed, while unnecessary work was done that did not address the issue. What is most concerning, however, is the documentation. My service records from Lakeland Hyundai include statements I never made — such as claims that I reported tire issues and brake pulsation. These false statements appear to have been used to justify warranty-covered work that I did not request and that did not resolve the problem. At best, this is grossly inaccurate record-keeping. At worst, it raises serious concerns about potential warranty fraud, as work may have been documented under false pretenses. I will be reporting this to the appropriate warranty provider for review. Additionally, my vehicle was returned with a new dent on the hood, and despite contacting management and ownership directly, I have received no response or resolution. This was not a simple mistake. This is now a pattern: improper work, misdiagnosis, incomplete repairs, lack of accountability, and serious concerns about the integrity of their documentation. I will not return, and I strongly advise others to be cautious when trusting this service department. More

Worst experience ever , Never been lied to like this before. Chris and Gerrrick were the salesman and manager. Most unprofessional. Would not recommend purchasing a vehicle from Lakeland Automall! before. Chris and Gerrrick were the salesman and manager. Most unprofessional. Would not recommend purchasing a vehicle from Lakeland Automall! More

My wife and I just bought a used car from Gerrick after we had a car that was totaled in an accident. Gerrick was fantastic to deal with and he made our car buying experience stress free, easy, and painles we had a car that was totaled in an accident. Gerrick was fantastic to deal with and he made our car buying experience stress free, easy, and painless. I would highly recommend working with Gerrick at Lakeland Automall. He will get you the best deal an your next used vehicle! More

Excellent service ! Professional salesman Carlton Gregory! Told them what I wanted and they delivered ! So happy with my new explorer Professional salesman Carlton Gregory! Told them what I wanted and they delivered ! So happy with my new explorer More

I am still waiting for Service Manager to call me . .three strikes and your out. Nothing put broken items in the Certified Pre Owned Car...very unhappy. .three strikes and your out. Nothing put broken items in the Certified Pre Owned Car...very unhappy. More

In the world of used car dealers, this one is a pure pleasure. Superb sales people, clean cars, aggressively priced. Straight forward deals. This one must be the standard that all others aspire to. pleasure. Superb sales people, clean cars, aggressively priced. Straight forward deals. This one must be the standard that all others aspire to. More

I recently had the pleasure of working with Anthony when purchasing my new car, and I couldn’t be happier with the experience! From the moment I walked into the dealership, Anthony was professional, knowled purchasing my new car, and I couldn’t be happier with the experience! From the moment I walked into the dealership, Anthony was professional, knowledgeable, and genuinely interested in helping me find the perfect vehicle to fit my needs and budget. He took the time to answer all of my questions, never pressured me into a decision, and made the entire process smooth and stress-free. His honesty and transparency gave me complete confidence in my purchase. Even after the sale, Anthony followed up to ensure I was happy with my new car. That level of customer service is rare and truly appreciated! If you’re looking for a trustworthy and dedicated car salesman, I highly recommend Anthony. He goes above and beyond to make sure his customers drive away satisfied. Thank you, Anthony, for making this such a positive experience! More

Great experience, highly recommend working with Anthony. He narrowed down the perfect car for me. He narrowed down the perfect car for me. More

Angelo was such a pleasure to work with . He went way beyond the normal salesman’s qualifications. He work with us to find exactly what we were looking for. We ended up buying 2 vehicles from He went way beyond the normal salesman’s qualifications. He work with us to find exactly what we were looking for. We ended up buying 2 vehicles from him because of his honesty and personal experiences. We trusted him right off because. Of his knowledge and willingness to go the extra mile to satisfy our wants in our new cars . If ya want a trusted salesman contact him , you can’t go wrong. Way to go Angelo. More

I like Lakeland Automall and Greg cohen they will help you the best way they can. you the best way they can. More