Lakeland Automall Certified Pre-Owned

Duane is the best. He helped me the Hyundai I wanted without no problems. I will recommend me to my friends and family. Thank you Duane without no problems. I will recommend me to my friends and family. Thank you Duane More

David was a very nice guy. I’m really glad he was the one to help me with buying my first car. Awesome job! Thanks to help me with buying my first car. Awesome job! Thanks More

Duane was a great salesman, he worked really hard on trying to find me the right SUV that I would love When I told him "no I don't like that" he had no problem helping find something else. trying to find me the right SUV that I would love When I told him "no I don't like that" he had no problem helping find something else. More

Mr Ken was my sales person. He was patient , fatherly, and he really seemed concerned about my car needs/interest...not just the idle talk you expect to hear when you enter a dealership. I actually trust and he really seemed concerned about my car needs/interest...not just the idle talk you expect to hear when you enter a dealership. I actually trusted him! I also met a sisterly and friendly female sales person who shared inspirational words. The boss even seemed relaxed!! It wasn't until I entered the financial office with Carlos that I realized I was in a dealership? More

This is my 2nd vehicle purchased with Duane’s assistance! My 3rd vehicle from Lakeland Automall! It’s always a great experience working with Duane!! This time he made cat buying easy for my daughter!! Keep s My 3rd vehicle from Lakeland Automall! It’s always a great experience working with Duane!! This time he made cat buying easy for my daughter!! Keep smiling Duane!! Thank you! More

Duane was is a very helpful salesman. He made sure I found a car my price range and made the financing process very easy and pleasant. found a car my price range and made the financing process very easy and pleasant. More

What a terrible experience. Filled out the inquiry form online. Got a call first thing the following morning from a "Liz". AT FIRST, Liz was great. AT FIRST, Liz was professional. Unfortunately, liz then p online. Got a call first thing the following morning from a "Liz". AT FIRST, Liz was great. AT FIRST, Liz was professional. Unfortunately, liz then passed me off to a "ben". Ben was not great. Or professional. I told Liz i was looking to buy today, and that I owned a transport company, snd had a truck in Tampa that could pick it up today. She said she would transfer me to Ben. I told ben ID be lookiny to buy today. Ben kept interrupting me to say they would have to have documents signed and vehicle paid for before it leaves. I told ben, that obviously, I was aware of that. This is at 10am at this point. Plenty of time left in day. Ben said they had the interior "redone". I asked what that entailed. He said he didnt know, he'd go check and call me back. He never called me back. Several hours later i texted liz and said i hadn't heard back, and we were burning time. Then i get an annoyed call from Ben, saying he was "gonna get back with me". Then I'm told their detailer had changed the color of the side bolsters on the seat, from factory grey, to black. So now it didnt match the rest of the interior. I said ok, then i adjusted my offer, to a thousand below their listed asking price. Not remotely an unreasonable offer. His reply was: "so now you want us to discount it for you after we replaced the interior?" (I didnt ask for the interior to be replaced, and certainly not the wrong color) I replied that my offer wasn't remotely unreasonable, and that his seeming annoyance at being on the phone doesn't exactly give me a "we want to sell a car" vibe. He grew frustrated and said "I'll have to ask my manager. If he agrees then I'll call you back". What kind of open ended way to end a conversation is that? I repeated, that i had a truck sitting in Tampa waiting, and the call ended. I texted Liz, who apologized for Ben, and said she'd get with a manger and get numbers and get back to me. Hours pass. I texted liz again, she again apologizes, and says they got busy, and a manager was "looking at it now". This was 415. At 630, still nothing. I texted liz and said i didn't appreciate the no response and having my truck sit all day. Liz never responded. What an unprofessional circus. More

Duane was the best salesman. Very knowledgeable about the vehicles on the lot. So glad he was our salesperson. Couldn't have had a better one. vehicles on the lot. So glad he was our salesperson. Couldn't have had a better one. More

Amazing stress free experience. Ken was an amazing salesman. Highly recommend seeing him for your car buying needs. He won’t let you down at all! salesman. Highly recommend seeing him for your car buying needs. He won’t let you down at all! More

Dishonest, Lied to and not helpful. My husband and I went into this dealership to purchase one car with a trade in, but ended up purchasing two cars, trading in two cars as well. Immedia My husband and I went into this dealership to purchase one car with a trade in, but ended up purchasing two cars, trading in two cars as well. Immediately after getting it home the tire pressure light comes on. Then 24 hours later the car dies. Forcing us to drive 45 minutes back to the dealership to replace the battery and for them to not address the tire pressure. Three weeks after that the left back turn signal sensor is broke and now not even 3 months later the engine light is on. We called and spoke to two different people who mentions our warranty Zurich and how it covers things. Well it covered NOTHING. Not even 3 months in the one vehicle we are coming out of pocket 520$. The car was purchased on lies that it was in good shape, it was checked out and everything was okay. We were lied to that we were fully covered and we was told the price was slightly increased due to adjustment THEY made to the vehicle. Yet we purchased this vehicle with increased price and supposedly a full warranty. I would never suggest a single person to them, never will i purchase another vehicle and etc. I am completely unsatisfied and upset all together. To treat a costumer this way is dishonorable and discouraging. More