Lakeland Automall Certified Pre-Owned

My 21 year old daughter had her $6,000 taken by greed My daughter had her $6000 stolen from her by greedy used car salesman that sold her a piece of junk that was twice the amount of what it was worth a My daughter had her $6000 stolen from her by greedy used car salesman that sold her a piece of junk that was twice the amount of what it was worth a Band-Aid over what was wrong with it to last a couple of days and then it broke . When the parent called to ask about trying to have something done the only words that was said was you should’ve purchased the extended warranty which would’ve doubled her payments and she could not afford them I hope God praise for them for the wrong that they have done too A young single mother who now has to come up with money to fix the repair of the car that was sold for her two days after . She was so excited about purchasing and saving that money for a car for her and her child to have good transportation to him daycare and her to work just to have it stolen away by greed let it be known that car salesman there at Lakeland Automall are only out for your money I do not care about how they get it I hope they can sleep at night with them selves knowing what they do to their customers John Richardson was the leader along with his manager Tommy and Chris they all had a hand in stealing the first time sales of a young girl that works so hard and save the money that she did to have transportation for her and her son. More

Long distance transaction went perfectly!!! Tommy and Chris were all over this deal. I found the vehicle we were looking for on an online search engine and inquired through the dealership site. Tommy and Chris were all over this deal. I found the vehicle we were looking for on an online search engine and inquired through the dealership site. Within an hour I had heard back from them and they were searching for financing options. Tommy knew what price range and down payment I was looking at and found the right deal for me. Saturday evening we decided to head to Lakeland from Fort Myers and Tommy assured me that he would have his people waiting for our arrival... Not only was he a man of his word but he himself showed up on his day off to help make things go smoothly for us. Tommy's guy Chris was very helpful, he answered all of our questions and even had the car detailed and gassed up for our trip back to Fort Myers. I can't say enough good about these guys. This was BY FAR the easiest and most pleasant car buying experience I have ever had. In a crazy make a buck world like this, I was very pleased to meet and do business with Tommy and Chris. Thanks guys, I will be back in the future!!! More

Minor Attention. Oil change/tire rotation/Overall checkup Purchased the Mustang at Lakeland Ford and I like the attention to detail they give it. Christopher Weaver was the Service Advisor. He greeted me an Purchased the Mustang at Lakeland Ford and I like the attention to detail they give it. Christopher Weaver was the Service Advisor. He greeted me and answered my questions. When the car was ready he took the time to discuss warranty questions I had. Everyone I've met at the dealership has been a pleasure to work with. More

Positive Purchase Experience Destroyed Upon Vehicle Delivery A very positive purchase experience turned horrible upon delivery of the vehicle. A dealership that evidenced a clear understanding of customer servic A very positive purchase experience turned horrible upon delivery of the vehicle. A dealership that evidenced a clear understanding of customer service somehow allowed the experience to deteriorate to a state of unacceptable service upon delivery of a purchased vehicle. Somehow the vehicle sustained a scratch (actually gouge) in the passenger door while the vehicle was in the cleaning and detail shop. The condition was brought to the attention of sales staff who offered to repair the damage. The vehicle that was purchased is hardly the vehicle that was delivered. Moreover, it seems astonishing the detail shop would attempt to conceal such obvious damage. Faith and trust was utterly destroyed in less time than it took to negotiate a purchase. Sales staff who exhibited a very strong understanding of customer service suddenly revealed their more sinister persona of "unfortunate things happen". More

Great experience! From my advisor to my shuttle driver, everyone here took great care of me. It's always a pleasure to come into my Lakeland Ford dealership. And I love From my advisor to my shuttle driver, everyone here took great care of me. It's always a pleasure to come into my Lakeland Ford dealership. And I love the new email notification to approve having work done to my car! More

Oil Change Was greeted upon arrival and the first question my advisor asked me was can he was my vehicle, I said of course you can. My advisor came and talked t Was greeted upon arrival and the first question my advisor asked me was can he was my vehicle, I said of course you can. My advisor came and talked to me about changing the air filter and replacing the wiper blades which was fine as the they were two years old now. One of the other things I observed while sitting in the lounge area was I watched different employees come up to the Frisco Cafe and I noticed the interactions that were taking place. The worker at Frisco's and the Ford employees all seemed happy and liked each other. All of these interactions tell me that something is being done right, and that in my opinion is the employees are treated fairly and with respect. More

Almost Satisfied Customer Made an appointment for oil change. I sat and waited with my daughter, it was fast and I was informed of future visits needed. Although my service was Made an appointment for oil change. I sat and waited with my daughter, it was fast and I was informed of future visits needed. Although my service was great, my Experience was horrible. I get no phone service so I had to watch those informurtials the whole time. Please bring back the regular station on the TV that your employee can control More

Great service 👍🏾 The service department is the the Best overall. The service advisors will explain in detail what’s going on and what needs attentding . My Service Adv The service department is the the Best overall. The service advisors will explain in detail what’s going on and what needs attentding . My Service Advisor Bruce makes sure that l am satisfied and that my F- 150 is road ready every time. Thank you Bruce. More

Service Bruce and the service team are awesome. They take good care of me and my truck. They answer my questions and are very knowledgeable. Thank you. Bruce and the service team are awesome. They take good care of me and my truck. They answer my questions and are very knowledgeable. Thank you. More

Customer Service Nick and all in service department from the time I drove up I was greeted with a smile and had me in and out. When Nick called to let me know my car Nick and all in service department from the time I drove up I was greeted with a smile and had me in and out. When Nick called to let me know my car was ready, I was in and out. I appreciate the friendly service 😊 More