Lakeland Automall Certified Pre-Owned

"Outstanding Customer Service" Why buy a Ford from another dealer when the staff at Lakeland automall go above and beyond to help their customers. I had a very pleasant experience Why buy a Ford from another dealer when the staff at Lakeland automall go above and beyond to help their customers. I had a very pleasant experience with Matthew Robinson as a salesman. He is very knowledgeable of the vehicles, and all the options that come with it. He took the time to explain everything to me, and answered all my questions. He made the car buying experience very easy and pleasant. The service department is also top notch, from the service advisor Steve Maples, to the service tech Michael Collins who worked on my vehicle. They listened to the customers needs and concerns with the vehicle, and corrected what needed to be fixed. They also take the time to explain what is wrong in detail. I love the complimentary car wash too. Thank you for truly caring about your customers. More

Great customer service The people at Lakeland automall we're great they helped me in getting into a new car. the sales persons never once pressured me into a car I did not w The people at Lakeland automall we're great they helped me in getting into a new car. the sales persons never once pressured me into a car I did not want.The sales persons helped me with any questions and answered them straight forward. Would definitely be a customer for life thank you Lakeland Ford for giving me the best vehicle shopping experience. More

EXCELLENCE IN CAR BUYING Ordinarily I do not relish going to a dealership to purchase/lease a car. The folks at Lakeland Hyundai completely turned my usual experience upside Ordinarily I do not relish going to a dealership to purchase/lease a car. The folks at Lakeland Hyundai completely turned my usual experience upside down!! They were outstanding in every respect and very expeditiously assisted me in my lease buyout. Everyone was so kind and professional, from completing the paperwork to buying my lunch when I had to wait for a short period of time. I have already recommended this dealership to others in my neighborhood, even though it's considerably farther away than our local dealership - Red Hoagland Hyundai - with whom I would never deal if they happened to have the last car on earth. Carry on Lakeland Hyundai!! Bob Jenks More

John (JR) worked hard to where we were satisfied John was very personable, and cared about us, not just selling a car. I believe that even if we didn't buy a car he wouldn't have been upset with us, John was very personable, and cared about us, not just selling a car. I believe that even if we didn't buy a car he wouldn't have been upset with us, as some sales reps at other dealerships might have been. Once he knew what concerned us, he went out on a limb to make the deal work. We appreciated everything about our experience. More

Freindly Dealership Providing Profressional Buying Experiene Due to substantial medical debt (350K), a repossession, and poor credit rating, I was expecting to be rejected in my quest to purchase a new vehicle. Due to substantial medical debt (350K), a repossession, and poor credit rating, I was expecting to be rejected in my quest to purchase a new vehicle. I believed I would have to settle for another used vehicle. Upon entering the dealership I was greeted by Ben Farmer. He asked me what I wanted to accomplish today, and I stated, I wanted to purchase a new vehicle. Further, I explained to Ben that I travel frequently to Orlando and Tampa, and desired good fuel economy. I have been driving successfully for many decades, and I did not desire a vehicle with a lot of electronics that are typically the items that cause most returns to the dealership for service. I have read that problems with in-dash electronic systems are a “growing reliability plague” for many automakers, Consumer Reports said in its latest Annual Auto Reliability Survey. With this in mind, I desired a base model Elantra. I am 6"4" tall and typically have a difficult time finding a car with enough room for my sizable body. I have been driving Jeeps, Trucks and SUVs during the past 43 years. Cars oftentimes do not have enough leg or head room for me. Ben offered a test drive of the Elantra, and we drove the circuit. Due to my size 15 4E shoes, the spacing of the brake and gas pedals is important. While not ideal, I managed to avoid contacting the brake and gas pedal simultaniously most of the time. I find the vehicle to have plenty of power for my needs. Ben showed me a picture from a customer who purchased an Elantra. The dash gauge image showed the highway fuel economy was over 50 mpg. This mileage would be great for me. I wanted to use my 2004 Buick Rainer with 108,000 miles as my trade. Back in 2017, I believed I could not get finacing for a new vehicle, I purchased the vehicle from Just In Time in August of 2017, a Buy-Here-Pay-Here dealership. This was a major error in judgement. The sticker price for 14 year old vehicle was $6,995, and I was making $350 payments every month. I needed to make over $1300 in repairs including five new tires. I was hoping to get $3,000 for the trade. I discovered that Just In Time never reported my payments and payoff of the vehicle to the credit reporting agencies, which could have helped my credit score. I agreed upon a vehcile and began the lengthy financing process with Kamren Dannemiller, the Business Manager. The first offer for the trade in value of my vehicle was $1,000. Through CarGurus I had found similar higher mileage models offered at various dealerships priced bewteen $2,00 to $3,900. I was disappointed, and desired to walk-away from the deal. They revised the deal somewhat, increasing the trade-in value to $1,500 and decreasing the price of the Elantra. Due to my poor (sub 500) credit rating my payments are nearly $400 a month, about $100 more than what I wanted to spend. Kamren explained I could refinace after a year of making on-time payments. My credit score should improve during this time period. Lakeland Automall offers Nationwide Llifetime Warranty on all new vehicles. This was an important benefit and factored into my decision to approve the deal. I alwasy had a concern my Buick woud break down on the highway or in a distant city from home leaving my standed or stuck with a high repair bill. Ben offerd me a free meal at their on-site Fresco's Cafe while I waited for the paperwork to be completed. One of the managers spoke to me briefly and spent 5 minutes looking over my Buick. I had some concern they would override the $1,500 trade-in price and revise the deal. The deal was revised several times from a low of $367 to the eventual monthly payment of $395. Again, my Buick needed repairs for various issues nearly every month. I had an engine issue while returning from a trip from Sarasota, and it cost me $348 to replace a ignition coil. The engine diagonostic was over $108 at a Tire Kingdom. Yes, $395 monthly payment is high, but my credit rating is poor. Overall experience was good. Since I have only been driving the vehicle a day, I cannot offer a review. Initial quality is good, I have found no problems to date. More

Great Service I initially scheduled an oil change. However, the day before my appointment my 2016 F150 with 32,000 miles on it began to stutter or buck while drivi I initially scheduled an oil change. However, the day before my appointment my 2016 F150 with 32,000 miles on it began to stutter or buck while driving on I4. I told the service rep and he kept the truck and found the fuel pump to be bad. Since a part needed to be ordered I was given a loaner over the weekend and my truck was fixed and given back on Monday. Fast and courteous service! More

Totally worth the drive!!!! First let me say we live about 40 minutes away from the dealership and had been to several places before finally going to Lakeland Ford. We were told First let me say we live about 40 minutes away from the dealership and had been to several places before finally going to Lakeland Ford. We were told to go to this place and that place and just weren’t happy with the any of the offers or customer service. Lakeland Ford was above and beyond what we expected. Our salesman was very professional and courteous and found the right deal for us. He was patient and very thorough with everything. Even after we purchased our vehicle he has kept in touch and made sure we were happy with our decision. We couldn’t be happier. We know we made the best choice by choosing Lakeland Ford and have told everyone we know to use them in the future. It might be a long drive but it’s worth every mile! More

The QuickLane option for general maintenance is great! It's easy to get an appointment and everyone is friendly and helpful. Bruce made sure I was aware of the report when requested service was completed. It's easy to get an appointment and everyone is friendly and helpful. Bruce made sure I was aware of the report when requested service was completed. He did a good job. More

Excellent experience Our experience with the help of Mo Gafur was excellent. I have purchased 24 new cars in my life and this was one of the most enjoyable. Mo went beyo Our experience with the help of Mo Gafur was excellent. I have purchased 24 new cars in my life and this was one of the most enjoyable. Mo went beyond all expectations make sure we were satisfied and happy. More

My new truck My experience with Lakeland Ford Dealer to purchase in my new F-150 truck went very well. We had a few hiccups but the manager rectify the proble My experience with Lakeland Ford Dealer to purchase in my new F-150 truck went very well. We had a few hiccups but the manager rectify the problem and I was very happy. I definitely will recommend my friends to buy vehicle from them More