Lakeland Chrysler Dodge Jeep RAM

Zero-Star Experience at Lakeland Ram – Avoid This Service Department If I could give zero stars, I would. My experience with Lakeland Ram’s service department was a complete failure in every category that Department If I could give zero stars, I would. My experience with Lakeland Ram’s service department was a complete failure in every category that matters: communication, accountability, and technical competence. I brought in my 2026 RAM RHO with two unresolved issues: • The Assist button has never worked for outbound calls. • A persistent dashboard error: “Warning Light Illumination Unavailable, Service Required.” These problems began at 600 miles and continued through 1,500 miles. After Winter Haven Ram falsely claimed to fix the issue, I turned to Lakeland Ram hoping for better. What I got instead was three days of wasted time, eight unanswered calls, multiple disconnects, and zero follow-up. No one even looked at my vehicle until the third day. The service advisor had no clue what was going on and never called back. I left a message with the Service Manager—no response. Even RAM Customer Care contacted them to authorize a loaner and request an update. Still, nothing. After all that, I was told the technician “couldn’t find the issue.” Yet the moment I got back into my vehicle, the same error was still there. The Assist button still didn’t work. Nothing had been resolved. This was not just poor service—it was a complete breakdown in customer care. Lakeland Ram’s service department is disorganized, unresponsive, and clearly unqualified to handle technical issues. I’m now forced to search for a dealership that actually values its customers and employs technicians who know what they’re doing. RAM should be embarrassed to have this dealership representing its brand. I will be sharing this experience across every available platform to warn others and demand better from RAM and its dealer network. More

Found the experience to be a very nice one, everyone was very helpful and knowledgeable through the whole ordeal. Would definitely recommend a friend to them. very helpful and knowledgeable through the whole ordeal. Would definitely recommend a friend to them. More

Very smooth and easy transaction. Fair price and reasonable fees. We are very happy with our new car! Salesperson Samuel M. was wonderful! Pleasant, professional, and funny. Highly r Fair price and reasonable fees. We are very happy with our new car! Salesperson Samuel M. was wonderful! Pleasant, professional, and funny. Highly recommend. More

Mike P is awesome I’ve bought cars off of him for years now and he always goes above and beyond! now and he always goes above and beyond! More

I purchased a vehicle with this dealership and the incentives were great ...the salesman were courteous and attentive to my needs and wants...thank-you for your service. incentives were great ...the salesman were courteous and attentive to my needs and wants...thank-you for your service. More

The best place to buy the perfect car, they never disappoint and they're always help you find what you're looking for. disappoint and they're always help you find what you're looking for. More

Mike and Rikko were amazing! They made the car-buying process easy, stress-free, and enjoyable. Super helpful, professional, and patient—highly recommend them! They made the car-buying process easy, stress-free, and enjoyable. Super helpful, professional, and patient—highly recommend them! More

The Justin and our sales rep Alex were absolutely fantastic and personable. They both worked extremely hard and accomplished what we thought was impossible. Fantastic work on their end by all means. fantastic and personable. They both worked extremely hard and accomplished what we thought was impossible. Fantastic work on their end by all means. More

Marcus was very good with helping us find the family vehicle we needed. Everything checked out and we were on our way. vehicle we needed. Everything checked out and we were on our way. More

Alex had great customer service, sales manager was great and put deal over the finish line. and put deal over the finish line. More