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Lakeland Chrysler Dodge Jeep RAM
Lakeland, FL
429 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 429 reviews
January 28, 2025
This dealer did a bait and switch on us. Said they would sell us the wrangler at Msrp and then charged us 4k over. At the time of signing I thought it was the add ons. I called back an Said they would sell us the wrangler at Msrp and then charged us 4k over. At the time of signing I thought it was the add ons. I called back and they kept putting me to voicemail. They scammed me. More
by Chankins21
Employees Worked With
Richard Young
November 14, 2024
The worst dealer in Lakeland they are a scammer they lying to sell you a car and when you have a problem with the car they tell you to go to different dealerships because they can't fixed that was the o lying to sell you a car and when you have a problem with the car they tell you to go to different dealerships because they can't fixed that was the option I got from the Manager or they can sell me a new car( a new problem) More
by Santiago Sanchez
Employees Worked With
Michael
October 02, 2024
I ordered parts from this company on September 18 and paid for expedited shipping, but as of October 2, I still haven't received them. There has been no communication from the company, so I called their paid for expedited shipping, but as of October 2, I still haven't received them. There has been no communication from the company, so I called their customer service and spoke with an employee named Jason. I was already stressed about the delay, but Jason made things worse by being extremely rude, disrespectful, and impatient, even though I remained polite throughout the call. To make matters worse, he hung up on me, possibly because I was asking too many questions. However, isn't it their job to assist customers with their concerns? I don't believe Jason should be in customer service or handling calls if his response is to hang up on customersa and be rude. When I called back, Rocky answered and was very polite. He even apologized for my experience, despite not being at fault, which I really appreciated. He answered all my questions and explained that a part was missing, and they were waiting for it. He assured me that once they received the part, he would have it shipped to me. Update: Rocky called me back when my parts arrived and provided me with the tracking number. I will be receiving my package soon. Thank you! More
by Jessi Di
Employees Worked With
Rocky
September 26, 2024
They were no help when my transmission went out on a car I had just bought a week prior to buying it and my vehicle was than there for 30 days I had just bought a week prior to buying it and my vehicle was than there for 30 days More
by Customer
Employees Worked With
Hailey from service one star
September 24, 2024
I purchased a used pacifica from this dealership. According to the salesman the van went thru a inspection which i ended paying for it on my loan. The front tires in this van seemed unsafe but the sa According to the salesman the van went thru a inspection which i ended paying for it on my loan. The front tires in this van seemed unsafe but the salesman and the financing department assured me they were fine. Nope, they weren’t even road legal. Took it to a tire shop because one tire was losing air and they showed me how unsafe they were. The dealership keeps dodging my calls and text messages. More
by Ismael colon
Employees Worked With
Andres
August 23, 2024
Got an appointment really quick. New brakes, drives great! Wonderful experience at Lakeland Chrysler Dealership! Thanks Pat for your help!. New brakes, drives great! Wonderful experience at Lakeland Chrysler Dealership! Thanks Pat for your help!. More
by BD122155
Employees Worked With
Pasquale
August 21, 2024
I went in to the dealership with my husband. Not expecting to buy anything but I've been wanting a jeep So Kyle Moe and Jacob worked with us and got us into a 2018 jeep wrangler.. I am so happ Not expecting to buy anything but I've been wanting a jeep So Kyle Moe and Jacob worked with us and got us into a 2018 jeep wrangler.. I am so happy Very nice guys and very helpful Excellent service I'd rate them 100%... More
by yeagerkandace
Employees Worked With
Kyle, Moe, Jacob
August 14, 2024
My sales guy named Rikko was great. Went above and beyond what I asked him to do for me! Definitely sending him family and friends Went above and beyond what I asked him to do for me! Definitely sending him family and friends More
by Mark kuonen
Employees Worked With
Rikko, Christopher Soto
June 26, 2024
THE GOOD: Large dealership with good selection of vehicles. THE BAD: Went in to buy a truck recently and was shocked at the behavior of its staff (not the salesman)… the sales/ finance manager a vehicles. THE BAD: Went in to buy a truck recently and was shocked at the behavior of its staff (not the salesman)… the sales/ finance manager and the General Manager. They were incensed that I was comparing prices between Florida dealerships and found a much lower price elsewhere. They promised to meet that price if I gave them the location. Upon doing so, they called that location and purposely turned that dealership against me, because Lakeland Dodge failed on the numbers. Lakeland Dodge single-handed destroyed the deals in both locations. The LD sales manager then had the nerve to scold me like a new employee on probation. Needless to say, I gave them the 3rd degree and purchased my truck elsewhere. Screw these rude, lying backstabbers. More
by Vindicator
Employees Worked With
Danny Gonzalez
