The sales process was painless and the sales person was wonderful; but everything after that was downhill. It took them 1 day to cash my check but 50 days for them to pay off my trade-in. In essence, they borrowed my money for free and cost me a lot of time and stress! In the mean time, I still had to make payments on a car I no longer owned. I also had to go in and get a 2nd temp tag because they were too far behind in their paperwork. And do I get any compensation for my time, gas and money lost? NOPE!! Guess I'll start checking the BBB before I go to another dealership. Never had such a bad experience!