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Lakeland Chrysler Dodge Jeep RAM

Lakeland, FL

3.6
435 Reviews

2875 MALL HILL DRIVE

Lakeland, FL

33810

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Showing 435 reviews

January 25, 2020

Be very cautious with this dealer!I made an offer on a Be very cautious with this dealer! I made an offer on a new 2020 Jeep Wrangler and it was accepted by the Sales Manager. When the salesperson retur More

by Don O
Recommend Dealer
No
Employees Worked With
Sales Consultant Johnny Lampkin
Feb 20, 2020 -

Don O responded

The general manager of this dealership reached out to me personally regarding the concerns I had with his sales department managers. Although I don’t have a great deal of confidence in the way the numbers were presented to me, I am convinced that he has addressed my concerns in a satisfactory manner. Thank you Mr Young for your consideration in this matter. Don O

January 04, 2020

bait & switch The internet prices are fake, they will hit you with thousands in "reconditioning fees" on top of the advertised price, $250 for the 2nd key (even if More

by shawnl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lorenzo
Jan 07, 2020 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Shawn, all dealerships have a reconditioning fee whether they add it to their online price or separately, in our case the online price does disclose our reconditioning fee is not included in the price along with dealer fee, tax, tag and title. Reconditioning is all the repairs that was done to the vehicle and like you said even if there is a second key it still had to get cut and programmed. We apologize someone was not able to explain that to you.

January 02, 2020

Not happy. Never sent us a corrected title or the sales agreement. As pomised. Was pushy. On sales. Probably will not buy another one from them. Took it upon themselves to put everything my husband's nam More

by carefree861
Recommend Dealer
No
Employees Worked With
Erica Wagner, Juania Lilly, Victor Brewton
Jan 07, 2020 -

Lakeland Chrysler Dodge Jeep RAM responded

Hello, we are so sorry that you had to experience this. This sounds like something that could have been addressed right away with no issues. If you have questions about your title please contact Janine- Title Clerk or for any future questions or concerns please contact Jennifer at 863-687-2501 ext 364. Thank you.

December 16, 2019

The best experience I've had with buying a car. I was impressed by not only my salesperson (Andrew) but with the entire company. I was told that I would drive away in a brand new car. And I did. I might More

by Atournado
Recommend Dealer
Yes
Employees Worked With
Andrew Wyman
Jan 07, 2020 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Atournado, thank you for sharing you fantastic experience with us we greatly appreciate your feedback and kind words about your sales person.

November 11, 2019

Does not comply with advertising prices Bad service. Do not waste your time. Wanted to buy a Pacifica, I contacted the dealer first to confirm the price and availability of the car. I travel More

by Thiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris - Management
October 11, 2019

I worked with Jorge and Al. Both of them were easy to work with. They were knowledgeable and fast! Had a great buying experience here. More

by Debra
Recommend Dealer
Yes
Employees Worked With
Al Kastansa, Richard Young, Jorge Flores
October 07, 2019

LIARS!! Said USED VEHICLE IS AVAILABLE... BUT IT WASN'T!!!! This is the second time in 6 months calling and dealership said used VEHICLE IS AVAILABLE to find out IT WAS SOLD! I talked to Napoleon and he said u More

by Jeep Lover
Customer Service
Recommend Dealer
No
Employees Worked With
NAPOLEON
Oct 15, 2019 -

Lakeland Chrysler Dodge Jeep RAM responded

Hello, we are sorry you had a poor experience however we believe you might have left a review for the wrong dealership. It is very common customers confuse us for another dealership similar name and I will not mentioned them for privacy purposes. We do not have someone here with the name Napoleon. If you'd be so kind to make sure you left a review for the right dealership and verify your information or be kind to remove this review. Thank you.

Oct 22, 2019 -

Jeep Lover responded

The review is for YOUR DEALERSHIP!! Lying again!!

September 23, 2019

A Dealership that lives up to the reputation of car salesman This is a terrible dealership!!!! They are obviously kind and willing to work for you when you are coming in, doing everything they can to help you. More

by DanielC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy Tanous, Tyler Whitmoyer
Oct 01, 2019 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Daniel, we are very sorry you had a poor experience with us and I apologize that you felt like we were not willing to help. If we are not mistaken you have a vehicle that is a non-Chrysler product vehicle and we can not address your concerns here because we do not have the equipment to address the restrictions. You'd have to go to that dealership to get it resolved. We can not say it's an issue because technically it is not a safety issue, it's actually a restriction to keep you safe. We referred you to the other dealership and a point of contact to receive a discount on removing the restriction, was a much help as we can do for you. You received an exceptionally well deal, there was no room for additional add-on, removals, or anything else after purchase. We are very sorry we can not help you. I apologize that you had a poor experience with some of our employees here. I will make sure to address the way of how they spoke to you.

August 27, 2019

Dishonest Josh Johnson, AVOID this dealership. I went to buy a used car that was advertised and JOSH JOHNSON, the sales manager, added a $1300 fee for "reconditioning" and a $250 fee "in case you More

by Dishonest Manager Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh "The Journey" Johnson
Sep 04, 2019 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Stephen, we are very sorry that you had to experience this. Josh was not your best bet, of course. We have been trying to contact you and left voicemails to help you and in hopes to make this right. If you're still concerned please return Jennifer's phone calls at 863-687-2501 ext 364. We look forward to hearing back from you. Thank you.

August 19, 2019

Trevon experience of purchasing a vehicle Randy was a really great sales during my purchase and he was very knowledgeable about the car brands. As Well As when it came to financing he work wo More

by Trey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Sep 04, 2019 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Trey, we greatly appreciate your kind words and taking the time to share your experience with us and Randy. We hope to continue to serve you and work with you.

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