Lakeland Chrysler Dodge Jeep RAM

THIS IS THE BIGGEST SCAM DEALERSHIP! !! THE xxxx OF THE EARTH WORKS HERE! LAKELAND DODGE IS A FRAUD COMPANY WITH VERY DECEITFUL EMPLOYEES WITH HORRIBLE CUSTOMER SERVICE! LIARS AND COWARDS !! THE xxxx OF THE EARTH WORKS HERE! LAKELAND DODGE IS A FRAUD COMPANY WITH VERY DECEITFUL EMPLOYEES WITH HORRIBLE CUSTOMER SERVICE! LIARS AND COWARDS! When I did a test drive on the Infiniti with Billy, I asked him if everything was working good and he told me, "Yes. It just needs more washer fluid (since the light for it was on). They wouldn't even take my current vehicle as a trade in. The next day, my husband drove it and noticed some issues, so I called and said that there seemed to be some things wrong with it that I wanted to bring to their attention. A few days later, I brought the car back to get detailed and have them look at things that were not working properly. I waited 5 hours and Eddie Kriedman (service) told me that since it's an Infiniti, they would have to send me to Wesley Chapel Nissan to get looked at. I was told by Eddie that they would cover ALL the expenses to fix it. So I took it over there. Phillip at Wesley Chapel Nissan was helping me and informed me of some major repairs needed in the engine, totally around $7,000!. He sent the report to Eddie and all Eddie replied to him was DIAG. I called repeatedly for days trying to get ahold of him or the manager, Jason Doherty, and left voicemails. No one called me back. When I finally got ahold of Eddie, he said he emailed Phillip. But still all that was said was DIAG. At this point, I called Capital One Auto and had them pause my loan until this was sorted out. So I took the Infiniti back to Wesley Chapel Nissan, requested by Eddie, for the diagnostic on Friday, 9/12. Phillip emailed his the results immediately. I tried calling Eddie on Monday and then emailed him asking what they said and he told me, "WITH THE SALES DEPARTMENT NOW ON THIS." Next day, I emailed again and asked what they said. He said, "No response yet." My husband and I decided just to drive all the way back to Lakeland Dodge from Tampa to do this in person. Billy told us the manager and Eddie were having a meeting about us and would take 30 min. We sat there waiting for an hour and a half and a manager never came out to talk to us. We had to leave and I was in tears and some other staff member starting talking to me and I told him what was going on. He went in the back to find out and came back out saying that they wouldn't fix the major repairs on the car. I tried to tell him I needed to give the car back then and he said I can't do that then he ran away and disappeared. My husband then took the keys and told some people behind the sales manager desk that we are leaving the vehicle there to return it and pointed to the vehicle and we left. I called Capital One Auto again to cancel the loan. They told me that I had to do it at the dealership. I emailed the finance manager, Bryan Valez, and told him everything that happened. He said he just got back from vacation and would talk to the manager and let him know about the situation. I never heard back from him again. So almost a month went by and I never heard a word from the dealership. I went back on 10/15 with my mother. Conveniently, the general manager and the finance manager (again) were "on vacation." So we talked Eddie Kriedman and he was very smug and even said that he was never in a meeting with the manager when my husband and I were in there. So someone was lying to us. He also said that the car had a 120 point inspection and there were no issues, which is interesting because they said they couldn't diagnose it there because it's an Infiniti. Something is not adding up. He told us that the vehicle was impounded, but couldn't tell us where it was taken. I sent certified demand letters and just tried calling the dealership again to speak with Jason Doherty or Bryan Valez and neither were there again! I just found out on where it was taken on 11/4 when I called the loan company because no one notified me. We paid $1,210 to get it out of the impound lot on 11/5 and made a car payment. More

Words can’t I explain how happy and excited I am for my new 2023 Nissan Moreno platinum truck shout out to the salesman Matthew a huge shout out to Stanley The Man and yes he is the man Thank you for all new 2023 Nissan Moreno platinum truck shout out to the salesman Matthew a huge shout out to Stanley The Man and yes he is the man Thank you for all you did would you believe me if I said I walked in at 12 noon and was gone by 2 That’s how you do it !! THANK YOU GUYS AGAIN ! More

Purchasea 2021 tacoma trd sport with about 11000 miles, brought it back to dealer with a whining rear noise, they said it is a normal noise,they didn't check anything. I will be contacting toyota to resolv brought it back to dealer with a whining rear noise, they said it is a normal noise,they didn't check anything. I will be contacting toyota to resolve this issue More

Zero-Star Experience at Lakeland Ram – Avoid This Service Department If I could give zero stars, I would. My experience with Lakeland Ram’s service department was a complete failure in every category that Department If I could give zero stars, I would. My experience with Lakeland Ram’s service department was a complete failure in every category that matters: communication, accountability, and technical competence. I brought in my 2026 RAM RHO with two unresolved issues: • The Assist button has never worked for outbound calls. • A persistent dashboard error: “Warning Light Illumination Unavailable, Service Required.” These problems began at 600 miles and continued through 1,500 miles. After Winter Haven Ram falsely claimed to fix the issue, I turned to Lakeland Ram hoping for better. What I got instead was three days of wasted time, eight unanswered calls, multiple disconnects, and zero follow-up. No one even looked at my vehicle until the third day. The service advisor had no clue what was going on and never called back. I left a message with the Service Manager—no response. Even RAM Customer Care contacted them to authorize a loaner and request an update. Still, nothing. After all that, I was told the technician “couldn’t find the issue.” Yet the moment I got back into my vehicle, the same error was still there. The Assist button still didn’t work. Nothing had been resolved. This was not just poor service—it was a complete breakdown in customer care. Lakeland Ram’s service department is disorganized, unresponsive, and clearly unqualified to handle technical issues. I’m now forced to search for a dealership that actually values its customers and employs technicians who know what they’re doing. RAM should be embarrassed to have this dealership representing its brand. I will be sharing this experience across every available platform to warn others and demand better from RAM and its dealer network. More

Found the experience to be a very nice one, everyone was very helpful and knowledgeable through the whole ordeal. Would definitely recommend a friend to them. very helpful and knowledgeable through the whole ordeal. Would definitely recommend a friend to them. More

Very smooth and easy transaction. Fair price and reasonable fees. We are very happy with our new car! Salesperson Samuel M. was wonderful! Pleasant, professional, and funny. Highly r Fair price and reasonable fees. We are very happy with our new car! Salesperson Samuel M. was wonderful! Pleasant, professional, and funny. Highly recommend. More

Mike P is awesome I’ve bought cars off of him for years now and he always goes above and beyond! now and he always goes above and beyond! More

I purchased a vehicle with this dealership and the incentives were great ...the salesman were courteous and attentive to my needs and wants...thank-you for your service. incentives were great ...the salesman were courteous and attentive to my needs and wants...thank-you for your service. More

The best place to buy the perfect car, they never disappoint and they're always help you find what you're looking for. disappoint and they're always help you find what you're looking for. More

Mike and Rikko were amazing! They made the car-buying process easy, stress-free, and enjoyable. Super helpful, professional, and patient—highly recommend them! They made the car-buying process easy, stress-free, and enjoyable. Super helpful, professional, and patient—highly recommend them! More