Lakeland Chrysler Dodge Jeep RAM

Awesome service!!! My husband and I drove from Jacksonville Florida to deal with Lakeland Jeep. I tried to get a purple manual transmission Jeep in Jacksonville. The dea My husband and I drove from Jacksonville Florida to deal with Lakeland Jeep. I tried to get a purple manual transmission Jeep in Jacksonville. The dealer here told me one price and then tried to charge me two grand more when I was ready to pay. So I called Lakeland Jeep who had what I wanted. They charged me exactly what we discussed, we very helpful and got me out of there quickly. I dealt with Amy S and he manager Russell. I am very pleased and will be a loyal Jeep customer. They have addressed every need and did not try to chat or lie to me. I got exactly what I wanted. And I was happy to give more than 2.5 hours to do it. More

Worst Experience Buying a Car Ever! Told lies over the phone to get me in the door. Management held no accountability for the lies that were told and began to tell there own to try and t Told lies over the phone to get me in the door. Management held no accountability for the lies that were told and began to tell there own to try and twist things to their financial benefit. I know dealerships are what they are in an opportunity to sell their product. But in my opinion this dealership has no morals or values at all when it comes to placing the customer first!! Will never return or recommend this dealership to anyone. More

Friendly, Professional and fair . We, called on a preowned car..Amy Sookraj in internet sales helped us.. the car was ready for inspection and test drive upon our arrival..She was supe We, called on a preowned car..Amy Sookraj in internet sales helped us.. the car was ready for inspection and test drive upon our arrival..She was super friendly , NOT pushy , informative and honest. Just let us drive the car. She then allowed her manager Russell, and Gm Rick to work with us on the numbers.. they presented us with what we feel was an excellent offer, never ever pushing us, either we had or deal or did not.. Well my daughter was all smiles with her car, which was delivered clean and shiny. We would definitely recommend this dealership to anyone. NO otis spunkmeyer cookies, but the Sales Lady was so sweet she purchased with her own money some snacks for my daughter and I, was a nice gesture, Thank you Amy.. Purchased on 4/7/2017 More

Great place Great service tom and mike work with me until I got what I wanted 3rd car I have gotten there even helped me out with interest rate will buy rest of t Great service tom and mike work with me until I got what I wanted 3rd car I have gotten there even helped me out with interest rate will buy rest of the cars from here More

Fixed my Jeep with great service and huge smiles! Took my Jeep Rubicon in because the front locker would not disengage. I have 49,000 miles on my vehicle. As soon as I pulled into the dealership, Apri Took my Jeep Rubicon in because the front locker would not disengage. I have 49,000 miles on my vehicle. As soon as I pulled into the dealership, April Waters greeted me at my door with a huge smile. I explained what was going on and she immediately got a shuttle ready for me to get back to work and told me she was going to take care of me. She had the entire repair covered as a warranty issue and I had to leave my vehicle overnight. She provided me transportation to and from work without any hesitation whatsoever. Once the repair was done I was picked up and brought to the dealership. At this point my Jeep wouldn't start because the battery was toast. This is NOT covered under warranty. The Service Manager Angie Fletcher than said she would take care of me and hooked me up with the battery at a discount. My experience was absolutely wonderful and I highly recommend this service center to anyone with a mopar vehicle. More

Can't even tightening bolts Dont let them touch you vehicle.. They fixed my transmission under warranty and didn't even tightening the bolts on the transmission crossmember.. Luc Dont let them touch you vehicle.. They fixed my transmission under warranty and didn't even tightening the bolts on the transmission crossmember.. Luckily I got my oil changed (some place else) they saw it.. Two nuts where gone completely and two where not even hand tight... More

Awesome Experience Worked with Mr. Mike Kelley, Internet Sales Manager, what an AWESOME EXPERIENCE. I will tell yeah, we worked Mr. Mike and Lakeland Dodge over pretty g Worked with Mr. Mike Kelley, Internet Sales Manager, what an AWESOME EXPERIENCE. I will tell yeah, we worked Mr. Mike and Lakeland Dodge over pretty good... it was a marathon experience. But Mike, is a great guy... integrity is a word that stands out to me, he has it! Honesty, just like back in the day. He stuck with us on our 2017 Dodge Ram 1500 purchase... never waivered, never gave up, and never tried to push. I always preach perseverance, Mr. Mike has it! Come down here and you will not be disappointed. Top-notch and extremely professional. I do not want to leave out two other intricate pieces to this sale, Mr. Tom, the Floor manager here and Mr. Rich, the Finance guy. They, along with Mr. Mike worked hard to close this deal. GREAT Experience! More

Service for recall, adjust emergency brakes and install muff Reason for visit. Jeep recalls (2). Adjust emergency brake & install muffler. Recall on steering wheel was suppose to be fixed. Drove approx. 2 miles Reason for visit. Jeep recalls (2). Adjust emergency brake & install muffler. Recall on steering wheel was suppose to be fixed. Drove approx. 2 miles toward home and got air bag light. Had to reschedule another visit to fix. (80 miles round trip). Mechanic told me to adjust emergency brake it would cost me $109 and was in the emergency brake handle. Bull ____. Check "Safari", adjustment in brake drum/rotor just like I told the mechanic. Mechanic told me I would have to take Jeep to muffler shop to replace muffler. Thank you very much. The mechanic and the service writer should both find another line of work. I knew more than they did. They should get ANSI certified for real. Thank You Terry N. MacDonald More

Financing I've had by far the worst experience at this location. Recently, I financed a vehicle and I was expecting this to be quick and easy, considering my cr I've had by far the worst experience at this location. Recently, I financed a vehicle and I was expecting this to be quick and easy, considering my credit, also my co-signers credit were in great shape! I was told the vehicle was mine and I was allowed to leave with no worries because they had found a bank to buy my contract. I never knew no banks accepted my contract, because no one contacted me. They ran my credit way to many times making it go from a near 700 to a low 300!!!! I had to contact the bank on my own in order to find out what was going on, because the 2 times I called Lakeland Chrysler Dodge Jeep I was told everything was taken care of. They contacted me by TEXT 2 weeks later saying I needed to come in. I went and they tried to offer me a totally different model car because of the substantial issues they were having with the banks. HOW EMBARRASSING!!!!! I called a couple times after that because obviously they do not have the professional curiosity to keep a client in the loop of things especially my own life line in the financial world, MY CREDIT!! The deal finally went through, at least I hope because I am receiving letters from the bank that bought my contract saying I was declined. Even so, with that said I've called one to many times and have dealt with impolite people, and in person have dealt with xxxxxxxxx!!!! More

Alert - This Dealer May Take Advantage of Elderly Customers I have tried repeatedly to work with dealer GM Paul Cobb and he won't return calls as promised and he conveniently doesn't reply to any of my emails - I have tried repeatedly to work with dealer GM Paul Cobb and he won't return calls as promised and he conveniently doesn't reply to any of my emails - I guess he doesn't want anything in writing! Hmmm- wonder why! I have asked for clarification on a questionnable vehicle purchase in which I suspect extreme price gouging. To date the dealership doesn't seem to care enough to respond. Be careful - my recommendation is to shop elsewhere if you are elderly as we are. It appears my review follows the pattern of many of this dealer's reviews. More