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Lakeland Toyota

Lakeland, FL

Overview
Reviews
4.0
749 Reviews
Call Dealership (863) 688-5451

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 749 reviews

March 08, 2024

Hi. Great service, and followup from service manager, Mr Hawkinson. He went above and beyond More

by milewis1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Mar 11, 2024 -

Lakeland Toyota responded

Thank you for reaching out. I'm concerned to hear about these claims and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Mar 11, 2024 -

milewis1965 responded

Hi Mr. Hawkinson. You were right. It was just some lube bead, on the wheels, from the tire replacement. Everything is perfect now. Im sorry for the confusion. Thank you so much for your prompt help! I will delete this review . I do not wont an adverse review hanging out there, since there was not an issue.

Helpful
February 23, 2024

Had a 2:00 oil change appointment…. . it is 5:01 , still waiting on car to be done . Will not ever come back to this dealership for service or purchase . More

by pickle19273
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one ever introduced themselves
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Feb 26, 2024 -

Lakeland Toyota responded

We're sorry to hear about your experience and appreciate your patience. We aim to provide efficient service despite nationwide staffing and product shortages, and we are disappointed to see the low rating. If there's anything else you'd like to discuss, please don't hesitate to reach out. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Helpful
February 21, 2024

Today, I had an excellent experience at the Lakeland Toyota, service department. Paul MacNeil was my service advisor and took care of my Scion TC so efficiently and in such a professional manner that More

by marguello2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
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Feb 22, 2024 -

Lakeland Toyota responded

Marguello, we're delighted to know that Paul and our service department at Lakeland Toyota provided you with an excellent experience. We appreciate your 5-star rating!

Helpful
January 23, 2024

Great Customer service and very Attentive and keeping you informed about your vehicle and what it needs More

by queenppowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms.Baker
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Jan 23, 2024 -

Lakeland Toyota responded

We're glad to know you had a great experience with our team at Lakeland Toyota. Keeping customers informed is one of our top priorities! Thanks for the review.

Helpful
January 21, 2024

We have used Toyota dealership for many years. Had Corrolla, Camry, Solara convertible, RAV4 and now Highlander. Does not disappoint. Always satisfied. More

by Acharogers
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bourne
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Jan 22, 2024 -

Lakeland Toyota responded

We're delighted to know that you've been a loyal customer for many years at Lakeland Toyota! It's great to see your satisfaction with our range of vehicles. Thanks for sticking with us and enjoy your new Highlander!

Helpful
January 21, 2024

Good services provided to the customers. I am satisfied with the customer service. Thank you. More

by jean Guerrier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sid
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Jan 22, 2024 -

Lakeland Toyota responded

All of us at Lakeland Toyota are happy to see this wonderful feedback! Thank you, Jean!

Helpful
January 20, 2024

I wanted to share my recent experience during my schedule tire rotation appointment on January 20,2024.at 11:00am. Unfortunately, I had to wait for two hours and 26mins. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
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Jan 22, 2024 -

Lakeland Toyota responded

Mary, I'm sorry to learn about the long wait you experienced during your recent tire rotation appointment. We strive for efficiency in our services and it seems we fell short this time. Your feedback is valuable and will be used to improve our operations moving forward. If there's anything more you'd like to discuss, please reach out directly at any time. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Helpful
January 16, 2024

Very attentive to our needs and helped us get through financing section very easily. Salespeople Scott and Jupiter were so efficient and never pushy ,,,very pleasant experience! Would highly recommend! More

by cadowd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Stratton and Jupiter. Dynamic duo
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Jan 17, 2024 -

Lakeland Toyota responded

We're delighted to know that Scott and Jupiter were able to assist you efficiently at Lakeland Toyota. Thank you for choosing and recommending us! We hope to serve you again in the future. Have a great ride!

Helpful
January 15, 2024

Great dealership lots of great cars and deals. Found what I wanted in stock and with a great price More

by Boe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Arms
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Jan 17, 2024 -

Lakeland Toyota responded

Hi Boe, thank you for the 5-star rating! We're thrilled to hear that you had a positive experience at our dealership and found the car you wanted at a great price at Lakeland Toyota!

Helpful
January 11, 2024

Excellent service as always! I went in for a service maintenance and Ms. Baker did an awesome job. I am very pleased. More

by Joselyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Baker
Report | Print
Jan 12, 2024 -

Lakeland Toyota responded

Hi Joselyn, thank you for the 5-star rating! We're glad to know that Baker and the team at Lakeland Toyota provided you with excellent service! We appreciate your feedback and look forward to assisting you in the future!

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