Lakeland Toyota
Lakeland, FL
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We had to make a short-notice purchase of a new truck when the engine on my current truck died. I picked out a new Tacoma on the Lakeland webpage and had a salesperson call me a few minutes later to set when the engine on my current truck died. I picked out a new Tacoma on the Lakeland webpage and had a salesperson call me a few minutes later to set up a test drive. My salesperson (Shelby) was fantastic. She walked me through every detail and really put me at ease during an extremely stressful day. After the purchase, I said I would have to come back later to pick up the new truck and bring them the old truck (if it would make the trip). Shelby instead drove the new truck to my house. She and another associate then drove my old truck away. This was AFTER they spent a considerable amount of time in my driveway, explaining the features of the new Tacoma to me and my wife. They didn't leave until they were sure we were comfortable. I will recommend Lakeland Toyota to anyone looking for a new vehicle, and will absolutely recommend they reach out to Shelby when they get there. More
David Moran our salesman was wonderful, he is a company asset. Manny the finance person was a fast talker & we were misled on features of the vehicle. Next time I renew my lease I will call ahead and make asset. Manny the finance person was a fast talker & we were misled on features of the vehicle. Next time I renew my lease I will call ahead and make sure I deal with David and request a different finance person. John O, the gentleman that did my paperwork was very understanding, kind and answered all my questions. He even gave me a snack because it was way past lunch time and close to dinner time More
Austin made my experience wonderful. It was the easiest car purchase I have made to date. He got me the car I wanted and took good care of me. I will be buying my next car from Lakeland It was the easiest car purchase I have made to date. He got me the car I wanted and took good care of me. I will be buying my next car from Lakeland Toyota. More
Purchased 2025 Rav4. Had a great experience with the total process. I was treated as if I was their only customer. The cost and features were explained in detail. The sa Had a great experience with the total process. I was treated as if I was their only customer. The cost and features were explained in detail. The sales person was great. More
Ben Valich did a fantastic job. Excellent customer service. Very professional. I purchased a 2021 Toyota Avalon Hybrid. Financial department excellent job as well and Johnny from Ve Excellent customer service. Very professional. I purchased a 2021 Toyota Avalon Hybrid. Financial department excellent job as well and Johnny from Venezuela was outstanding as well. I will definitely go back to Lakeland Toyota. 4 Toyotas in my household. Thank you. More
bought a part online, part never came, called and asked about part. they said it was no longer avalible. issued me a refund code029662 on 10/29/24. money was not returned to my card. called,asked why. they about part. they said it was no longer avalible. issued me a refund code029662 on 10/29/24. money was not returned to my card. called,asked why. they said refund was issuedand it was out of their hands,their card service provider was responsible.i asked would they call their card service provider. they said they do not know who their card service provider is! then hung up on me! More
I would not recommend. Did not even ask for my info before telling me that they could not help me. Very un professional and the sales man was vey arrogant. Did not even ask for my info before telling me that they could not help me. Very un professional and the sales man was vey arrogant. More
I used to be a Nissan customer for at least 20 years, until their service department was not up to par. I bought my first Toyota and April 2022, and have never regretted my choice. My service is done at until their service department was not up to par. I bought my first Toyota and April 2022, and have never regretted my choice. My service is done at Lakeland Toyota, and my service advisor has been Chris And I cannot be happier. I write this dealer a 10 of 10 service department 10 of 10. I am a true Toyota customer. More

