Lakeland Volkswagen - Service Center

Customer service was outstanding. Even the sales rep was great. I would recommend this dealership to everyone. I will be purchasing my son next car from here. great. I would recommend this dealership to everyone. I will be purchasing my son next car from here. More

Had a great experience buying our Jetta & have had very good experiences when taking in for service. The staff is very friendly. good experiences when taking in for service. The staff is very friendly. More

It's quite obvious why I keep coming back to Lakeland It's quite obvious why I keep coming back to Lakeland Volkswagen and don't mind the driving from Orlando is because of the great service that I get f It's quite obvious why I keep coming back to Lakeland Volkswagen and don't mind the driving from Orlando is because of the great service that I get for my 2017 Passat. The staff takes care of costumers professionally and the waiting area is clean and complies with covid safety measures. More

Bought a brand new VW Taos. Took it back in because the check engine light was on. Was told they would have to replace the fuel pump, but we would have to wait 3 weeks for the part, so we took the Taos bac check engine light was on. Was told they would have to replace the fuel pump, but we would have to wait 3 weeks for the part, so we took the Taos back home (apparently it was still drivable). We returned to have the pump installed, but after we left the check engine light came back on, so back to the dealer. Then they tell us the engine needs a new part. But they have no idea when it will arrive. At this point we’ve spent our entire day waiting at the dealer, but at least they sent us home in a new Tiguan for a loaner. Nice guys, but this is frustrating and wasting a lot of our time. Sure hope we didn’t buy a lemon. More

Would not recommend lack of Knowledge Then tell you two different things they don’t know the server visor don’t really know what he’s talking about different things they don’t know the server visor don’t really know what he’s talking about More

I have used the service department many times and they are always friendly and courteous. are always friendly and courteous. More

WORST CUSTOMER EXPERIENCE EVER. I dropped off my car to get serviced. I had a half tank of fuel when I got back in my gas light was on. Also had somethings missing from under the passenger seat. When I bou get serviced. I had a half tank of fuel when I got back in my gas light was on. Also had somethings missing from under the passenger seat. When I bought this to the attention to the GM he went crazy on the phone. Yelling was the main thing. I could not get another word in. He just kept yelling and yelling. So very unprofessional. I WILL NEVER bring my car back. I found a very nice import parts and service shop that I love. I'm treated like I'm a person and not like a number. More

Fast, friendly service. They had us in and out in no time at all. We love our local Volkswagen dealership. at all. We love our local Volkswagen dealership. More

We got an awesome deal on our atlas 2 years ago! The service department was so friendly and Courteous, bringing our car back to us when it was serviced. service department was so friendly and Courteous, bringing our car back to us when it was serviced. More

Always great service - quick scheduling and fast return of the car. Fair prices and great options for service. of the car. Fair prices and great options for service. More