Lakeland Volkswagen - Service Center

Everything went well except the tech broke the plastic piece by the shifter. They gave me a loaner car. Tech's need to be more careful piece by the shifter. They gave me a loaner car. Tech's need to be more careful More

They are very good in helping with any problem. I would recommend the dealership to anyone who's looking to buying a vehicle.And they wash my car!! recommend the dealership to anyone who's looking to buying a vehicle.And they wash my car!! More

After 2 years of bad service, telling me nothing was wrong with the ignition, Matt provided excellent customer service. He did what he promised. I’ll be back again. wrong with the ignition, Matt provided excellent customer service. He did what he promised. I’ll be back again. More

The personnel are excellent and the building is clean. I think prices for inexpensive repairs are too expensive at Lakeland VW. I paid 780.00 for a fuel pump. I was charge 2hrs for installment fee. The pum think prices for inexpensive repairs are too expensive at Lakeland VW. I paid 780.00 for a fuel pump. I was charge 2hrs for installment fee. The pump is underneath the back seat. It only takes 10min to do. More

Wonderful service manager, friendly staff, service done in timely manner...no complaints, excellent waiting area, good music, all in all a pleasant place to wsit in timely manner...no complaints, excellent waiting area, good music, all in all a pleasant place to wsit More

The lack of consideration and the sense of urgency is absent. Took my car service due to a check oil level and low washer fluid notification. (last visit was on Aigust 2020) I was supposed to wait an h absent. Took my car service due to a check oil level and low washer fluid notification. (last visit was on Aigust 2020) I was supposed to wait an hour per service agent suggestion. I got to the dealer in Lakeland at 8:50am for a 9:00 am appointment left at 2:06 PM. Was offered a loaner after the first hour asked how much longer and was told one more hour I said it's ok I will wait. BIG MISTAKE!!! 11:30AM passed didnt see my car keys until 2pm and I asked him not to wash it please I had to go. I dont mind waiting as you can see. But then not having good time management skills and lack of consideration for your costumer is another thing. If a costumer makes an appointment at 9 am it might may be mean that they have other things to do during the day. Came home and started reading their reviews and got worried. Opened the hood of my car and the plastic engine cover was loose and the battery covers were out of place. It isnt the first time I go to that particular dealer and they take longer than expected. WILL MAKE OTHER ARRANGEMENTS TO SERVICE MY CAR SOMEWHERE ELSE. No matter how far. More

Unfortunately when I left my vehicle in your care for services I noticed several items missing. I reached out to the dealership immediately, spoke with the service manager as well as the dealership manag services I noticed several items missing. I reached out to the dealership immediately, spoke with the service manager as well as the dealership manager and left a message. It’s been a week and I still have no resolution or feedback on the matter. Obviously they feel it wasn’t their doing and it was “the detailing vendor” they hire to do the car washes.. but realty it should have never happened and the fact that it still happened under their care and their property.. Your supposed to have peace of mind when u drop your vehicle off but this obviously isn’t the case here. I’ve lost complete trust. And I’m extremely disappointed bc it affects my child as well More

Good service from start to finish. Easy to schedule the appointment, was ready on time. Will return again when I need service. Thanks again for your service. appointment, was ready on time. Will return again when I need service. Thanks again for your service. More

I’m very disappointed with my experience everything went very well until I got back into my car and noticed a very large crack in my windshield. I pulled back in and showed them at which time the manager c very well until I got back into my car and noticed a very large crack in my windshield. I pulled back in and showed them at which time the manager came out and looked at it and then talked to some other guys and came back to tell me it had already been there which I know it wasn’t! I was very upset and she told me my insurance should cover the windshield and that I would get my next oil change for free. I know something happened and this is my first bad experience I’ve had here! I wanted to keep bringing my car here for service since I bought it here but now I don’t know if I’ll be back!!!! More

Quick and easy appointment scheduling. Good communication from appointment to turn int o delivery. Everything done on time and car cleaned before pick up. The communication from appointment to turn int o delivery. Everything done on time and car cleaned before pick up. The More