Lakeland Volkswagen - Service Center

Had to have my car towed at Lakeland VW instead of my usual Volkswagen Service Center because my car could not start and I was out of town. Turns out the VW battery I had bough a couple month ago was def usual Volkswagen Service Center because my car could not start and I was out of town. Turns out the VW battery I had bough a couple month ago was defective. I had a choice of being charged the $140 diagnostic fee or the $40 to $70 fee for installing a new battery even though the battery was under warranty. It appeared different employees charged different prices for battery install too. Turns out the battery was not the only issue and I was back at VW (my usual location this time) less than a week later. More

Staff very diligent in providing status of the vehicle. I like the way the explained what is going on with the vehicle.. Keep it up guys Great job. like the way the explained what is going on with the vehicle.. Keep it up guys Great job. More

Did not properly repair my vehicle . Transmission making noise and they say they can’t hear it. Stated they could not reproduce the noise. They also told me all Jetta’s make the same noise noise and they say they can’t hear it. Stated they could not reproduce the noise. They also told me all Jetta’s make the same noise More

Professional and kept me informed of what was happening with the car. Explained the service suggestions by manufacturer. Thank you for the great service and keeping customers safe with the car. Explained the service suggestions by manufacturer. Thank you for the great service and keeping customers safe More

Was told service would take 1-1 1/2 hours when set up appointment. Show up and advised will take 3-4 hours. Asked about a loaner and service advisor stated they are not obligated to provide a loaner and appointment. Show up and advised will take 3-4 hours. Asked about a loaner and service advisor stated they are not obligated to provide a loaner and that a loaner should have been set up when making the appointment which he was the one that set up the appointment. Per the VW emission settlement any repair over 3 hours a loaner is to provided. Repair took until the following day. Never going to return to this location would not recommend. If you do you have to go to this location do not use service advisor Jeff Perard he has no customer service skills and talks down to the customers. Jared asked for an email explaining the issues almost a week later with no response. More

Everyone is extremely friendly and accommodating. A big shout-out to Trey Chapman for his excellent service and willingness to go above and beyond for his customers! shout-out to Trey Chapman for his excellent service and willingness to go above and beyond for his customers! More

When I originally took my 2019 Arteon for an oil change, the check engine light went on. It took the service guys a number of tries, but they wouldn't stop until they found the problem. After reviewing the the check engine light went on. It took the service guys a number of tries, but they wouldn't stop until they found the problem. After reviewing the analysis with Tech support, they found that it was an injector, an unusual problem for a 2019 Arteon. It runs as beautifully as it did when I first bought it... and all under warranty! Thank you, gentlemen. More

I am always pleased with the service provided. I appreciated the waiting area being adjust to accommodate social distancing. I just wish the employees walking around would have been wearing masks. appreciated the waiting area being adjust to accommodate social distancing. I just wish the employees walking around would have been wearing masks. More

Your customer service is always top notch. Which is why I continue going to you all first. Your prices for service though are not as competitive lately though. continue going to you all first. Your prices for service though are not as competitive lately though. More

Always friendly! Great hours and easy drop off. Sales department is very accommodating. Jeff takes the time to explain before, during, and after the service along with recommendation. department is very accommodating. Jeff takes the time to explain before, during, and after the service along with recommendation. More