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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,828 Reviews

1,828 Reviews of Lakeland Volkswagen - Service Center

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November 18, 2020

A+ Best and most friendly staff would recommend this place to anyone they are very helpful and do the best they can to help you and get you back on the road More

by Mrskaraoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Jeff Perard
November 18, 2020

Generally happy with the service here. Dealerships still kill you on the labor rate vs smaller shops but if you have extended warranty work they are best. Loaners sometimes available but ride service to car More

by Hsolo813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
November 13, 2020

Got a diagnostics, guess because i didn't do the work there they wrote denied fix. Gave me a blank paper.. worst diagnostics ever had... More

by lvlik33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
November 12, 2020

Service department was very friendly and helpful with my needs. They maintain safety with the COVID-19. My vehicle was cleaned when I picked it up More

by RABARE1
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
November 10, 2020

Fixed my battery great, went back later to get belts replaced, check engine light turned on next day, suspect I was being way overcharged, the actual cost was nearly 100 more than the estimate both time More

by not great
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Perard
November 09, 2020

This dealer was awesome took my 2014 Volkswagen Tiguan had a problem with the lights on the dash they took it in diagnose the problem fix the problem within a few hours I had my car back In my view the s More

by PEREZREPETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
November 04, 2020

Great and fast customer service. Dropped off my vehicle and got a call within a day with the diagnostic and the very next day the day was fixed and ready to go. Matt is awesome. More

by GRIMALDY89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
November 03, 2020

Great service dept. They had me in and out in about an hour. I made an appointment and they were ready for me when I came in. More

by JWMURPHY4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Perard
October 29, 2020

Overall is good. But customer service could definitely be better. I have been waiting for someone to take care of me when one of them is just printing documents or doing nothing. More

by JUSLUGON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
October 14, 2020

Just the usual good work from the people at Lakeland VW. Just my 30,000 mile check up for my 2019 Tiguan. Great vehicle, and great service. More

by jeff4165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Lawrence "Trey" Chapman, Jeff Perard
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