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1,837 Reviews of Lakeland Volkswagen - Service Center
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September 06, 2019
Lyndsay and John are great. The service staff here really goes out of their way to help you out. It’s small and it’s sometimes difficult to arrange a loaner car but other than th The service staff here really goes out of their way to help you out. It’s small and it’s sometimes difficult to arrange a loaner car but other than that these folks have done right be me in every way. More
by SAILTHEWORLD79
Verified CustomerEmployees Worked With
Jonathan Fiermonti, Lyndsay Baker
September 06, 2019
Avoid If possible Scheduled the car to be looked at 9 with an appointment, did not receive a diagnostic until almost 3pm. When I went to pick up my car, they had mispla Scheduled the car to be looked at 9 with an appointment, did not receive a diagnostic until almost 3pm. When I went to pick up my car, they had misplaced my key. They made us wait 45 minutes while they looked for the key, and couldn't find it. They gave us a loaner, and when we were driving off the lot, they finally found the key. On top of that, there was huge scratch on the side of the car that was not there previously. More
by Speedy
Employees Worked With
Lyndsay Baker
September 05, 2019
Dead battery. They got me in and out and on my way fast Lakeland VW is always friendly, courteous, and no pressure. They always take care of us, from sales to service. I do wish they would take a little mor Lakeland VW is always friendly, courteous, and no pressure. They always take care of us, from sales to service. I do wish they would take a little more time with the car wash, but I'm sure they push a lot of cars through daily. More
by santleydesign
Employees Worked With
Jonathan Fiermonti
September 05, 2019
Quick, complete and satisfying. Everything was taken care of in orderly fashion. It was my second inspection with the car and my need to meet my commitment with a leased auto was qu Everything was taken care of in orderly fashion. It was my second inspection with the car and my need to meet my commitment with a leased auto was quickly covered. My only question remaining is: why am I still getting notes of inspection on my dashboard screen? More
by eluteran
Employees Worked With
Lyndsay Baker
September 04, 2019
30,000 mile service Very satisfied with my 30000 mile service. Staff was friendly and efficient. A problem was detected and they were able to complete repair same day Very satisfied with my 30000 mile service. Staff was friendly and efficient. A problem was detected and they were able to complete repair same day More
by laurenmcanary
Employees Worked With
Jonathan Fiermonti
September 03, 2019
prompt friendly service Got me in and gave me updates as well as a loaner car so I could make appointments that day not to mention the car wash! Got me in and gave me updates as well as a loaner car so I could make appointments that day not to mention the car wash! More
by TEEDUB.BALDWIN
Employees Worked With
Jonathan Fiermonti
September 03, 2019
Receptionist Lyndsay was Great, Mechanics are another story I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street bef I had a normal 50k mile service due and they had to replace my tire/rim as well. After everything was “done” I didn’t even make it down the street before my tire light came back on. So I had to go back and had them fix what I feel should of been checked before they said it was good but I wasn’t too worried. The next day when I was about to go to work my car wouldn’t start. When I checked under my hood, not only were my engine coolant and windshield fluids WAY past the minimum requirement, (they are supposed to top off all fluids during service) my battery was also dead. It’s a good thing I have basic car maintenance knowledge, so I refilled the fluids and replaced the battery myself. I’m not sure if it was just a coincidence or something happened but everything was fine until I had them work on it. I hope my next service isn’t as much of a headache. More
by BRIANP3009
Employees Worked With
Lyndsay Baker
September 02, 2019
service Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call t Over 2 months a order a cover on the bumper ! No called the parts in , when get the parts in , recall air bag I’m stilling wait for the call, I call them a few weeks, he called me when the parts in More
by JOANW57
Employees Worked With
Jonathan Fiermonti, Bradley Frazier, Lyndsay Baker
September 02, 2019
Jeff took really good care of us and all the staff I have al Everyone of 5he staff treated us very well and went out of their way to help us get the new car Jeff was great amd very caring Larry went up and beyon Everyone of 5he staff treated us very well and went out of their way to help us get the new car Jeff was great amd very caring Larry went up and beyond helping us More
by GLELMORE534
September 02, 2019
Service is too slow 2.5 hours for an oil change and tire rotation with an appointment is just not acceptable. We also asked for a part to be ordered for something that h 2.5 hours for an oil change and tire rotation with an appointment is just not acceptable. We also asked for a part to be ordered for something that hangs in front of the back tire. The customer service rep never mentioned if she did order it or not. This survey is forcing us to choose an employee name but we are not sure if the service rep’s name was Lyndsay. More
by ckeese
Employees Worked With
Lyndsay Baker
