Lakeland Volkswagen - Service Center

Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! Everyone made it easy and enjoyable to purchase a car! More

Me and my husband bought 3 brand new cars from this dealership. I am posting exactly what another customer posted few years ago and I couldn't agree more. I also added my thoughts about his unacceptabl dealership. I am posting exactly what another customer posted few years ago and I couldn't agree more. I also added my thoughts about his unacceptable behavior. “The lack of professionalism of this employee is unbelievable. He takes after the general manager, Jared Dively wo is unfit for his role. It just goes to show how a poor leader can impact other employees. He will raise his voice and disrespect customers (I shouldn't have stooped to his level but I raised my voice back even louder. I am a lady and I won’t allow any person disrespect me and yell at me). His attitude and personality bring shame to the VW brand (Yes, it does and he needs to repent but probably won't because this type of personality always thinks they are right and perfect). There's no need for disrespect, you're in a service role. I can say, I have personal relationships with other employees of the dealership and can vouch for them, but I cannot recommend Lakeland VW based solely on the downfalls of this individual. He lacks customer service skills and needs training”. (I personally think he should leave, there are other professionals more competent and respectful than him. I have never treated my customers bad even when they were wrong, if I did I would be immediately fired). More

I've been a customer for 14 years. From purchasing new cars to service repairs and car washes. From purchasing new cars to service repairs and car washes. More

Great job. Comfortable setting. No pressure to buy or pay for services. Matthew was outstanding. Comfortable setting. No pressure to buy or pay for services. Matthew was outstanding. More

The best dealership in Florida too me if I what a car see Michell she good see Michell she good More

Matthew was amazing and kept me informed. However, the time it took, was extremely long. My appointment was at 1:30pm for a diagnostic test, but it took almost 2 hours for that to be complete However, the time it took, was extremely long. My appointment was at 1:30pm for a diagnostic test, but it took almost 2 hours for that to be completed. The positive, once the diagnostic was completed, it was only about 30 mins to repair it. More

Exceptional Customer Service from Ashlee at Lakeland Volkswagen I recently had the pleasure of working with Ashlee at Lakeland Volkswagen, and I must say she exceeded all expectations! From the momen Volkswagen I recently had the pleasure of working with Ashlee at Lakeland Volkswagen, and I must say she exceeded all expectations! From the moment I walked in, Ashlee was welcoming, attentive, and incredibly knowledgeable. She made what could have been a stressful experience seamless and enjoyable. Ashlee went above and beyond to answer all my questions and ensure I felt confident in my decisions. Her professionalism and genuine care for her customers truly stood out. It’s rare to find someone so dedicated to providing exceptional service, and Ashlee exemplifies what customer service should be. If you’re considering visiting Lakeland Volkswagen, ask for Ashlee—you won’t be disappointed! I will definitely return in the future and recommend her to anyone looking for a top-notch experience. Thank you, Ashlee, for making my experience unforgettable! More

The only issue I have ever had was getting someone to answer the phone or return a phone call when I called to make an appointment. I got the voicemail, left a message and hadn't received a call for two answer the phone or return a phone call when I called to make an appointment. I got the voicemail, left a message and hadn't received a call for two days. Called again and was on hold forever. Called the next day and was finally able to speak with someone. Maybe it was bad timing, maybe the shop was super busy, I get all that. But not receiving a call after two days of leaving a message was a little off-putting. More

I visited other dealerships and that's the reason I'm at Lakeland. It's a friendly place always. Also there is a good restaurant across the street. Lakeland. It's a friendly place always. Also there is a good restaurant across the street. More

Overall I think this is s decent dealership, someone similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate ve similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate very well. More