Lakeland Volkswagen - Service Center

Gougers. 12:30 appointment to replace small radiator fan. Left dealer at 2:40 after paying a $286.00 labor bill plus parts and $40.00 shop supplies. Before re 12:30 appointment to replace small radiator fan. Left dealer at 2:40 after paying a $286.00 labor bill plus parts and $40.00 shop supplies. Before repair was quoted $567.60 plus tax.total invoice was $650.14... In 2 hours we payed 286.00 labor. $143.00 per hour. If they worked over one hour I would be surprised. in the two hours we were there we did not get a price until 2:00 pm. That is gouging in my mind. My wife and I had discussed trading on a new Passat. We looked at two autos and not a salesman asked if they could help us. At this point we looked two additional times during our stay, and returned to showroom and all three times the salesmen were huddled in the corner in a haha hee hee session. This turned my wife off immediately. We will never return . More

Came in for a repair I was heading to Tampa FL they let me stop by, took less than 30 mins and they were ordering the parts. They had me in and out very quickly which is u I was heading to Tampa FL they let me stop by, took less than 30 mins and they were ordering the parts. They had me in and out very quickly which is unusual for most dealerships service center. It's an hour away from home but they treat you like a customer and not like a wallet. I did purchase my CPO GTI from here as well which was extremely painless and quick. More

Tire replacement Great service, friendly people, very competitive pricing. Service Advisor Jonathan was very helpful. Quick in and out service. I recommend this dealer Great service, friendly people, very competitive pricing. Service Advisor Jonathan was very helpful. Quick in and out service. I recommend this dealership highly. Will be going back there in the future! More

Great dealership We were helped right away when we went into the showroom. Brad was friendly, knowledgeable but not pushy. He was able to answer all our questions. We were helped right away when we went into the showroom. Brad was friendly, knowledgeable but not pushy. He was able to answer all our questions. More

Great! Great service! Lyndsay and Jonathan were outstanding as always. I worked recommend the Lakeland Volkswagon service center to everyone I know. I look f Great service! Lyndsay and Jonathan were outstanding as always. I worked recommend the Lakeland Volkswagon service center to everyone I know. I look forward to working with them again. More

Best service Very good service, employees very courteous and profesional. The dealer It’s highly recommended. Very satisfied with all. The sales representative is Very good service, employees very courteous and profesional. The dealer It’s highly recommended. Very satisfied with all. The sales representative is very profesional, and his knowledge about the cars that he is selling is very good. More

John is very helpful John at the service center very very professional and extremely accurate. Gave me an idea of what it could be when I dropped it off. Offered a ride to John at the service center very very professional and extremely accurate. Gave me an idea of what it could be when I dropped it off. Offered a ride to where I needed to go as well. Called the insurance plans and gave me all the options same day. Had everything figured out for me. When I picked up the car, no work was done yet, and it was washed. I will be bringing my car back within the month to get the needed work done. Very happy and impressed. More

Always amazing response , I would love to bring this up as Brian the manager from service, always have stood out and took every question and concern never disappointing me , I would love to bring this up as Brian the manager from service, always have stood out and took every question and concern never disappointing me with service and solutions, I’m truly grateful and thankful for the amazing service at your dealership that he always provides, thank you very very much More

Service with 20,000 inspection Quick service and nice people. Jonathan was awesome as always he has a lot on his plate but takes time for each customer with no rush. Quick service and nice people. Jonathan was awesome as always he has a lot on his plate but takes time for each customer with no rush. More

Customer Service is exceptional Brought my vehicle in to get my 30,000 mile service, induction service done and the Customer Service experience is exceptional as usual. Employees are Brought my vehicle in to get my 30,000 mile service, induction service done and the Customer Service experience is exceptional as usual. Employees are friendly and genuinely care about your experience. More