Lakeland Volkswagen - Service Center

Matthew was amazing and kept me informed. However, the time it took, was extremely long. My appointment was at 1:30pm for a diagnostic test, but it took almost 2 hours for that to be complete However, the time it took, was extremely long. My appointment was at 1:30pm for a diagnostic test, but it took almost 2 hours for that to be completed. The positive, once the diagnostic was completed, it was only about 30 mins to repair it. More

Exceptional Customer Service from Ashlee at Lakeland Volkswagen I recently had the pleasure of working with Ashlee at Lakeland Volkswagen, and I must say she exceeded all expectations! From the momen Volkswagen I recently had the pleasure of working with Ashlee at Lakeland Volkswagen, and I must say she exceeded all expectations! From the moment I walked in, Ashlee was welcoming, attentive, and incredibly knowledgeable. She made what could have been a stressful experience seamless and enjoyable. Ashlee went above and beyond to answer all my questions and ensure I felt confident in my decisions. Her professionalism and genuine care for her customers truly stood out. It’s rare to find someone so dedicated to providing exceptional service, and Ashlee exemplifies what customer service should be. If you’re considering visiting Lakeland Volkswagen, ask for Ashlee—you won’t be disappointed! I will definitely return in the future and recommend her to anyone looking for a top-notch experience. Thank you, Ashlee, for making my experience unforgettable! More

I visited other dealerships and that's the reason I'm at Lakeland. It's a friendly place always. Also there is a good restaurant across the street. Lakeland. It's a friendly place always. Also there is a good restaurant across the street. More

The only issue I have ever had was getting someone to answer the phone or return a phone call when I called to make an appointment. I got the voicemail, left a message and hadn't received a call for two answer the phone or return a phone call when I called to make an appointment. I got the voicemail, left a message and hadn't received a call for two days. Called again and was on hold forever. Called the next day and was finally able to speak with someone. Maybe it was bad timing, maybe the shop was super busy, I get all that. But not receiving a call after two days of leaving a message was a little off-putting. More

Overall I think this is s decent dealership, someone similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate ve similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate very well. More

Everyone were very polite and accomodating. Even though the part won't be in until 2 months, I found the service lady reassuring. Even though the part won't be in until 2 months, I found the service lady reassuring. More

They got my vehicle in quickly and were able to repair it the same day. the same day. More

Very clean and friendly. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. More

Service was fast and my helper assigned to me always kept me updated on what was happening me updated on what was happening More

Great service! Excellent customer service! My car is always in great shape with Lakeland VW service department. Excellent customer service! My car is always in great shape with Lakeland VW service department. More