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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,824 Reviews

1,824 Reviews of Lakeland Volkswagen - Service Center

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November 08, 2024

Matthew was nice but it took a while to get the car looked at even with an appointment More

by Shelbihall96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad to hear that Matthew was helpful, and we apologize for the wait. We’ll work to improve wait times and ensure a more efficient experience in the future.

November 08, 2024

The service was fast and I appreciate it that. The courtesy car wash is nice as well More

by ANGELJONES4925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Nov 11, 2024 -

Lakeland Volkswagen responded

Thank you, Angel! We're glad to hear you had a fast and positive experience. We appreciate your kind words about the courtesy car wash and look forward to serving you again at Lakeland Volkswagen!

November 08, 2024

Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are More

by whitleyawalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Lakeland Volkswagen responded

Good morning please provide invoice number and vin, to understand the service that was provide and recommendations at the time of service every dealership will have different prices

Nov 11, 2024 -

Lakeland Volkswagen responded

Good morning looking into your concern we did recommemanded a ACC alignment which was declined, Leesburg alignment is only for the front alignment not front and rear or ACC alignment, performing front and rear is a different pricing and to perform ACC which is calbration of the driver assistance that uses radar or cameras different prices, will not cost $89.99. have a great day

November 07, 2024

i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no o More

by VOXYBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i don’t know anyone by name since they did not introduce themselves.
Nov 08, 2024 -

Lakeland Volkswagen responded

Good afternoon can you provide some additional information, invoice number and vin to better understand the issues and look into the time frame thank you

November 05, 2024

Great as always thank you to everyone who helped we will be returning no question More

by HBXL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Nov 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear you had a great experience at Lakeland Volkswagen. We look forward to welcoming you back!

October 31, 2024

Only been there once, but Matt was very helpful, I formative, and polite. Answered my questions and helped me as best he could More

by BAEDERFAM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Nov 01, 2024 -

Lakeland Volkswagen responded

Hi Baeder, thank you so much for your positive review! We’re glad to hear that Matt provided you with helpful and informative service during your visit. Our team strives to be polite and responsive to all customer inquiries, and it’s great to know that Matt met your expectations. We hope to see you again soon and provide you with an excellent experience!

October 26, 2024

Good service, didn’t wait too not wait too long, appreciated for car washing and cleaning. More

by chunyitonylin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Oct 29, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear you enjoyed our service and appreciated the car wash and cleaning at Lakeland Volkswagen. We look forward to serving you again!

October 25, 2024

Lakeland Volkswagen Service Department did an excellent job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as servic More

by rogervanduyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Hernan, Miguel Penso, Charles Draper
Oct 25, 2024 -

Lakeland Volkswagen responded

Thank you, Roger! We’re delighted to hear that our service team could handle your Jetta TDI’s complex repairs and provide a loaner for your convenience. Your loyalty to Lakeland Volkswagen and appreciation for our team’s professionalism means a lot to us!

October 21, 2024

Volkswagen was a great company and very respectful for helping with everything for my car More

by jaydenclark478
Recommend Dealer
Yes
Employees Worked With
Ashley
Oct 21, 2024 -

Lakeland Volkswagen responded

Thank you, Jayden! We're delighted to hear that you had a great experience with us at Volkswagen and that our team was respectful and helpful with everything regarding your car. Your satisfaction is our priority, and we appreciate your feedback! We look forward to assisting you again in the future!

October 19, 2024

Excellent attention and very good service, I received good information and explanation about the repair that my Volkswagen requires. More

by RUEDAYOLANDA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Oct 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you received excellent attention and clear information about your Volkswagen repair at Lakeland Volkswagen. We appreciate your support!

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