Lakeland Volkswagen - Service Center

Such friendly and courteous staff. Vehicle serviced in fair timing. I’m always appreciative of the advice given to keep my vehicle running smoothly and well. Vehicle serviced in fair timing. I’m always appreciative of the advice given to keep my vehicle running smoothly and well. More

Courteous and friendly , not my first time at this dealership ,each experience seems to be improved dealership ,each experience seems to be improved More

Drop off was easy. I appreciate having a shuttle service to take me to work. Service was finished in a timely manner. Car was washed. I appreciate having a shuttle service to take me to work. Service was finished in a timely manner. Car was washed. More

Friendly and caring staff. My car shaking and I was afraid to drive it. They fixed the problem and I can drive my car. My car shaking and I was afraid to drive it. They fixed the problem and I can drive my car. More

Always friendly service at this dealership. Fast and quality repairs, my car always returns to me in better condition than I left it. Fast and quality repairs, my car always returns to me in better condition than I left it. More

I dropped my car off by 9am and when I called 1:45pm my car had not been touched. I let them know I needed it by 3pm and all they did was move from one spot to another. car had not been touched. I let them know I needed it by 3pm and all they did was move from one spot to another. More

Ashleigh was super helpful and kind. I had a deadline needing my car back and the service department easily met that. Everything was smooth. Thanks! I had a deadline needing my car back and the service department easily met that. Everything was smooth. Thanks! More

Aaa came to my home and told me I had a bad battery but I had to get it all done at VW. I called and they said to come that day. 40 minute 30 mile drive later I was there and they accepted my car. 2 hours la had to get it all done at VW. I called and they said to come that day. 40 minute 30 mile drive later I was there and they accepted my car. 2 hours later I'm finally told my battery tested fine. So I left with a car wash and wasn't charged. I had to call out of work that day to go to VW. Now, 2 days later, I go to leave work and my battery is dead. 10 out of 10 would not recommend. I was there ready to pay the ridiculous 450 for a new battery and they didn't do it. Going to autozone in the morning and going to be late to work and lose more money I need, to get the battery done and registered for 280. If they didn't have time to deal with my car that should have been said. I find it hard to believe AAA found the battery dead but the car manufacturers own service center found it to be good. More

Great customer service, wait time was a little longer than expected, but the updates were helpful and appreciated the complimentary coffee than expected, but the updates were helpful and appreciated the complimentary coffee More

Dealership staff is very friendly and clear about issues with my vehicle. One thing that would be even better is if I can also get a copy of my multi-point inspection report through an online portal so I ca with my vehicle. One thing that would be even better is if I can also get a copy of my multi-point inspection report through an online portal so I can review later. More