Lakeland Volkswagen - Service Center

I brought my 2011 Tiguan in for an oil change and tire rotation. I signed an estimate for $103 for the repairs. After waiting 1 hour, the Service Writer Tony McCalla brought out an oil drain plug that was rotation. I signed an estimate for $103 for the repairs. After waiting 1 hour, the Service Writer Tony McCalla brought out an oil drain plug that was completely stripped of threads. Tony stated that they did not strip the threads and that I would have to pay for the replacement of the oil pan. Tony gave me a verbal estimate of $670 but did not provide an itemized estimate nor did I sign one. I disagreed with Tony and said that the drain plug must have been stripped by the technician working on my vehicle. An impact gun had been obviously used on the drain plug (I was an ASE Technician for 35years). I stated that I should not have to pay for the replacement of the oil pan. Tony refused to negotiate and said that if I did not get the repairs done, they would push my vehicle out and I would need to have it towed. I told tony that this was the only automobile I had. Tony said that they would have to order the oil pan and would not be in till the next day. I told Tony verbally to perform the repair. Tony finally agreed to provide a loaner. The next day tony called me and said the repair was done but the total was going to be $834. I checked Lakeland VW online parts. The oil pan MSRP was $215. The All data Labor Guide was 1.2 hrs to replace it. They were charging 1.9 hrs at $139/hr and charging me $238 for the oil pan plus $100 in other unnecessary parts plus the oil change. Tony again refused to negotiate and left me a voice mail threatening that if I did not return the loaner and pick up the vehicle by 6PM they would charge my credit card for the loaner. Do yourself a favor and stay away from this dealership for any kind of service. On a side note, I they never did rotate the tires. Also, I filed a complaint with the Florida Dept of Agriculture and Consumer Services. Don't bother with that either, they don't do anything except contact the dealership with the complaint and the request for satisfying the complaint. If the dealer does not reply back nothing is done other than the complaint is on record with the State of Florida. Check it out the case # is 2112-45634. More

Easy to schedule appointment, professional employees, friendly employees, good advice, clean environment, easy to space seating. friendly employees, good advice, clean environment, easy to space seating. More

Very friendly, caring people, fast service. Would recommend the service department. They wasn't pushy on the service that the car needed. I had a choice of doing a little at a time or all maint Would recommend the service department. They wasn't pushy on the service that the car needed. I had a choice of doing a little at a time or all maintenance needed. More

Good people, but prices are too high. Example: plastic VW wheel emblem $37.00, Three hours waiting- $333.00 labor, Stabalizing sensor more than $200.00. When I had my VW disel auto-- f Example: plastic VW wheel emblem $37.00, Three hours waiting- $333.00 labor, Stabalizing sensor more than $200.00. When I had my VW disel auto-- front right headlight bulb went out. Dealership wanted more than $70.00 to replace. I went to AutoZone and purchased part for $19.95. The clerk even came out and showed me the proper way to replace. I realize the dealership has to make a profit, but the markup is rediculous. More

Service was on time, complete and fixed all my issues! That is all I can say That is all I can say More

Friendly staff. Very slow service. An oil change shouldn't take 2.5 hours. I was offered my car back without a wash, as the wait would be considerable to get the was Very slow service. An oil change shouldn't take 2.5 hours. I was offered my car back without a wash, as the wait would be considerable to get the wash done. I simply didn't have that much of my day to commit to getting basic preventative work done on the car. More

Grate service, the employees very nice and available to answers questions, thanks for the service answers questions, thanks for the service More

Service was fast and efficient. Service advisor was helpful and quick to imitate with the problems I had with my GTI Service advisor was helpful and quick to imitate with the problems I had with my GTI More

Everything was taken care of perfectly and we were able to have everything completed in one day. to have everything completed in one day. More

Warranty repair was done quickly and vehicle was returned in great condition. Parts were ordered and came jn within days. in great condition. Parts were ordered and came jn within days. More