Michelle and trey were excellent. We schedueled an appointment online so when we arrived the car was ready to be driven. They quickly evaluated our trade in while we were out for the test drive. Many thanks to them for their excellent customer service and team work.
Dealer was a little slow to acknowledge me. I had to ask for help. I was passed off to Israel which turned out to be a blessing. I previously visited this dealer and and he recognized me. I have nothing but good things to say about Isreal.
I want to thank you first of all for choosing Lakeland Volkswagen to purchase your new 2019 Atlas! I also want to apologize for the delay you experienced in someone assisting you. This is unacceptable for any of our guests to have to wait to be approached and be assisted. This was discussed in our sales meeting to make sure we are focused on not letting this happen. Thank you again for your patience and allowing us to assist you with the purchase of your new vehicle, we'll be here for all your automotive needs after the sale as well.
Welcome to our family!
General Sales Manager
November 25, 2019
- DAVIDSHEPHERD4951 Verified Customer
Dave, Larry and Jeff Arthur did great. Highly recommend. Fast and efficient. Got the Jetta Se with 6 year 72000 bumper bumper to bumper warranty. Get a 19 before the are gone
"Found Lakeland VW in my search for a specific vehicle,..."
Found Lakeland VW in my search for a specific vehicle, the whole experience was pleasant and I’m happy to have found such an ethically ran dealership and wouldn’t hesistate to buy from Lakeland VW again. Thank you Michelle,Jeff, and Larry
I knew what I wanted when I went in. They did not have the color on the lot but they found one and had it delivered. Dave was great! Went through all the bells and whistle with me so I was comfortable with the car.
We're so happy that we could find the right vehicle that met all your requirements. Welcome to the Lakeland Volkswagen family, and know that if there are ever any questions or concerns you may have we'll be here for you.
October 07, 2019
"Just never felt like they wanted my business from the..."
Just never felt like they wanted my business from the first time I walked on the lot. Had to find my own salesperson after walking around for 15 minutes. Never got a follow up about the visit. Oh well
Too late the vehicle I was interested in has been sold so looking elsewhere.
Oct 07, 2019 -
Please accept my apology for the poor response you received while on our lot. This is not the way we want our guests to be
treated. If possible I'd like another chance at helping with any questions or concerns you may have.
Please let me know, I'd like to right the wrong!
General Sales Manager
September 24, 2019
"Long time customer. "
- jeff4165 Verified Customer
This dealership makes it impossible for me to own anything but a VW. I'll check all the names below after this review. The service department part is the thing that kept me coming back for many years, but since the incarnation of this property becoming Lakeland VW, I've been impressed with the sales department. I started here in the late 90's when it was Robert G. Waters, then it went through two incarnations I don't need to talk about, then Lakeland VW. This place has been excellent from day one to me. I like everyone. My latest purchase was extremely easy and no guess work. It is a great place to deal with from purchase to service. Thanks again Lakeland VW.
I made an appointment for a test drive. Trey Chapman had the air running and everything ready to go. The whole experience was effortless. Trey even made a video of the vehicle for me to show my husband! He was extremely knowledgeable about the vehicle.
Corey met me in the lot. Very polite and unassuming. Low/no pressure sales approach. Other dealerships could learn from Lakeland VW
Orlando dealers take note.
Thanks again Corey.
Got a great deal on a used Tiguan. The dealership team was amazing to work with and there was no stress. Buying a car as a woman always seemed a challenge until I found Lakeland Volkswagen. This is now my 3rd purchase with them.