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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,824 Reviews

1,824 Reviews of Lakeland Volkswagen - Service Center

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October 12, 2022

The service was fantastic! Kaitlyn went above and beyond to get our car repaired under warranty, as well as put us in a loaner while the work was being done. We will definitely More

by Caridehate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn, Jeff Perard
October 09, 2022

Lakeland Volkswagen has excellent mechanics and customer service representatives. We will definitely keep going back to Lakeland VW for future work. More

by Mark W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard, Matthew Lindberg
October 08, 2022

I was happy that my moon roof was able to be closed besides an oil change. More

by sleepyhobit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
October 08, 2022

The people are nice. Not happy with service. Something always goes wrong on my car after it’s worked on here. More

by 742dm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Perard, Matthew Lindberg
October 07, 2022

Matt is helpful and knowledgeable. The whole experience went smoothly and my car was fixed faster than I expected. More

by Vdub Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
October 06, 2022

As a vw owner I want to maintain my car to the best of my ability. At my vw back home we get service deals, oil changes are currently $89 standard, and overall just cheaper. This location is about making the More

by mpras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Perard
October 01, 2022

Lakeland VW will take advantage to charge customers which was included with the parts ( Battery)that you purchased from them . More

by Fred Ci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Perard
September 30, 2022

Service labor over charge that supposed to be included for the purchase of new battery. More

by Fred Ci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Sullivan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Perard
Oct 01, 2022 -

Fred Ci responded

Jeff Perard is not a friendly person

Oct 01, 2022 -

Fred Ci responded

You told me to wax and clean the car but you didn't do it ? the still some dirt on the car.

September 27, 2022

Service isn't as personal as it used to be. It's all business, little to no heart. More

by TGGUY92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Perard
September 26, 2022

Did a great job in good time but forgot to do my oil change. Promised a discount on that when I bring it in. More

by TSTOKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
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