Lakeside Toyota

Great customer service Everyone at lakeside was very professional. They were willing to do whatever they needed to make a successful sale. I am very happy with them. Everyone at lakeside was very professional. They were willing to do whatever they needed to make a successful sale. I am very happy with them. More

Had a good experience purchasing a car for my mom My mom's car was totaled in an accident so I offered to help her purchase a new one. I was pleasantly surprised that the whole process was pretty pai My mom's car was totaled in an accident so I offered to help her purchase a new one. I was pleasantly surprised that the whole process was pretty painless. Wardell Royal was my salesperson and he was very pleasant, competent and treated me with respect. I did most of the negotiating by phone so I didn't have to wait for him to "go talk to the manager" and come back with an answer. Once we agreed upon a fair price, he had most of the paperwork completed in advance so we didn't have to spend hours waiting at the dealership to complete the deal. More

Wonderful Do to my busy life, I had no time on my side throughout my day. Tremaine was very aware of this and we was able to communicate through text messages a Do to my busy life, I had no time on my side throughout my day. Tremaine was very aware of this and we was able to communicate through text messages and phone calls until the final step when I had to make a trip to the dealership. Tremaine customer service was excellent throughout the whole process. More

Morally Reprehensible Lakeside Toyota is the most morally reprehensible dealership I have ever done business with - and I own a car affected by the VW emissions scandal! Lakeside Toyota is the most morally reprehensible dealership I have ever done business with - and I own a car affected by the VW emissions scandal! I went to the dealership by myself on December 28 and was treated so poorly by Carlos Betancourt, a salesman, and the manager (whose name I unfortunately did not catch) that I ultimately walked out of the dealership. My husband called the next day and spoke with Bob Licht, another salesman, who apologized for the situation and offered to right the wrong that was done. Although Mr. Licht was ultimately able to get us in a 2016 RAV4 XLE, we were unable to take advantage of the 0% financing due to it only applying to the 2015 models, which were out of stock. We asked when the 0% financing might apply to the 2016 models and were told "not anytime soon." Though we didn't need to make a purchase that day, we decided not to wait due to the fact that the 0% financing deal wouldn't be available for 2016 models in the near future. Fast forward to January 5, exactly one week after we made our purchase: 0% financing is now available for 2016 models! When my husband reached out to Mr. Licht about refinancing we were told this was not an option because the car was now considered used. Never in my life have I experienced such poor "customer service" (if you can even call it that). I will make certain that my family and friends know about my experience and don't patronize Lakeside Toyota in the future. More

Great experience Kevin was delightful to work with-made my buying experience easy and pleasant and would definitely recommend him. Milton, in finance, was equally hel Kevin was delightful to work with-made my buying experience easy and pleasant and would definitely recommend him. Milton, in finance, was equally helpful. Over all, i would highly recommend the dealership. More

Good experience It was my first experience buying a car, and it was pretty easy. They listened to what I wanted, and I left with a car I was happy with. It was my first experience buying a car, and it was pretty easy. They listened to what I wanted, and I left with a car I was happy with. More