Lamacchia Honda

Would not refund money that I never authorized as a deposit on a vehicle that they damaged in the process of my possible purchase. deposit on a vehicle that they damaged in the process of my possible purchase. More

They sent me an automated message that they received my inquiry on their vehicle and they would contact me shortly. They just never actually contacted me. No voicemails or emails from them. inquiry on their vehicle and they would contact me shortly. They just never actually contacted me. No voicemails or emails from them. More

Brought car in to have part installed. After 2 hrs, told part was too short on one side, they would have to order another. They were going to remove residue from failed install then have After 2 hrs, told part was too short on one side, they would have to order another. They were going to remove residue from failed install then have software update. After another hour trying to upload software they were not sure if it worked, so gave me guidance to try and complete process from home. If that didn't work, then I should TAKE VEHICLE TO DEALERSHIP I BOUGHT IT FROM to have them do it! REALLY? (1) Part install issue was a lie and I can prove it. (2) Take it to dealership I bought it from....WTH! Honda is Honda. Sorry I didn't buy from you but apparently that makes a difference??? Extremely disappointing experience. More

My original sales person wrote the paperwork for $155 work. So I went with $43k back check to pay and they would give me the car without the next $155 even though the sales man circled and signed his mi work. So I went with $43k back check to pay and they would give me the car without the next $155 even though the sales man circled and signed his mistake and what I signed off he Said no problem it's my mistake. Went to get my new car and had to walk to the nearest bank to get another check for the balance that they messed up. During negotiations I asked about having after market guard rails roof rack etc put on. They wouldn't put roof rails on for and then said sure we could do others. Went for that promised service and no one "could find it in the sales agreement' Convenient for them since they wanted $418 for a 4 hour jobto do the instsall. I went from there straight to a weathertech and they did it for $75 and it took 30.minutes while I waited. Crooks all the way. More

Last year I got an inspection and they put the sticker really high and it obstructed my view. So I asked them to put the sticker lower this year. They said they would do what they could. Well that was a b really high and it obstructed my view. So I asked them to put the sticker lower this year. They said they would do what they could. Well that was a blatant xxxxing lie because this year they put the sticker even xxxxing higher. I’ll never be going here again. So Lamacchia Honda basically said to go xxxx myself and have a nice day. More

Scheduled a test drive for a Civic Si. These are rare stock, so I was excited to actually drive one, possibly make a deal. Reiterated that I was interested in test driving and was assured These are rare stock, so I was excited to actually drive one, possibly make a deal. Reiterated that I was interested in test driving and was assured it is ready to be driven when I scheduled the appointment. Walk in and the car is on the floor. I ask about it, there's no record of my appointment. I asked if the car was even available to be driven. I walked over when the sales person was to talk with whom I assume was the floor manager. They said they needed to write up a deal before I test drove it. Reason being the car is marked up $7500 due to scarcity. They didn't even ask if I was willing to pay it, they just refused to let me drive it. This happened a few years ago when my mother was looking to lease a car. They wouldn't even let her drive a Civic LX because "why drive something you know you can't afford?" I thought that we might have gotten a bad salesman back then. Guess I was wrong. I will never set foot in this dealership again. Incredible level of disrespect. The floor manager wouldn't even look me in the face. More

Cody a guy who works there told me 400-500 dollars to fix my car then he charged 669 and denied that he told me 500. Then before that they made me buy 200 dollars worst parts but could fix the problem.Don’t my car then he charged 669 and denied that he told me 500. Then before that they made me buy 200 dollars worst parts but could fix the problem.Don’t go to lamacchia Honda they charge unnecessary and has the worst service so far. More

Everything that could have gone wrong with this transaction did. First car I wanted to look at, that appeared to be available - we could not find in the lots. Turns out it was sold and no one at th transaction did. First car I wanted to look at, that appeared to be available - we could not find in the lots. Turns out it was sold and no one at the dealership had marked it as such. Test drove the next car. It was pricier than what I had originally wanted but I fell in love with it! Willing to buy it. Two days anger.. turns out the car that I test drove, put a deposit on and signed papers for was sold the previous weekend. Offered me the same car with more miles - but the same price? Get some money off, although not as much as a I wanted. Okay everything’s squared away with this car. Pick up day - car is not ready. Written on paper that I signed, I was supposed to have roof rails installed. When I arrived I noticed they were not installed. Happy with the CR-V overall but if you want a Honda you may as well just go to the actual Honda dealership. My dealer did everything he could for me and I appreciate his help so much, but lamacchia as a whole is not worth the time and stress. More

Looked at a CRV on a Friday in the rain. Drove nice and decided to purchase. Was told the earliest I could pick up was Wednesday of the next week. I arrived at my scheduled time and my vehicle was not read decided to purchase. Was told the earliest I could pick up was Wednesday of the next week. I arrived at my scheduled time and my vehicle was not ready to be picked up. When it was ready the detailing done was sub par and I noticed several scratches that weren’t able to be seen in the rain. I asked for this to be rectified and they had me wait two more hours. When they claimed it was done it didn’t look any better. The sales woman told me that they don’t have the best lighting in the area that it was detailed so that is why they didn’t notice the scratches!! I was told it was a used car and would have to deal with it. A 2 year old car with 12,000 miles on it should not be sold in this condition for top shelf price. At that point all the paperwork had been signed prior to seeing the vehicle “detailed.” Against my better judgement I took the vehicle home. I will not return to this dealership due to the customer service as well as the condition of the dealership. The service department looked like there had been no updates since the 1970’s. More

Can't say how pleased I was with my purchase from the folks at Lamacchia Honda in Syracuse! Was looking for a Honda Civic in excellent condition, and after doing the research, found Lamacchia had exactl folks at Lamacchia Honda in Syracuse! Was looking for a Honda Civic in excellent condition, and after doing the research, found Lamacchia had exactly what I was looking for, as well as a few other dealerships further out from us. After going to a couple others that had a lower price but not as good car, we came to Lamacchia. Abdullah came right up and was very helpful in answering questions and guiding us to the right selection. Test drive went well, and finally went to the negotiating table. The car was great but the price was more than what others further out were offering. Abdullah was exactly the sales rep we were looking for- he was all about getting to the "yes", a deal that would get us to making the purchase. He negotiated on the price, threw in fresh tires and was still below market value for a car in excellent condition! If you get the chance to go in, ask Abdullah about where he has been - the guy definitely has a story to tell and puts in the effort to get me exactly what I wanted! Car runs great, exactly as advertised, and since it was a used (leased) car that came from their shop, I learned they put in the effort to ensure the car represents them as a business. Couldn't be happier, thanks again. More