Lamacchia Honda

Everything that could have gone wrong with this transaction did. First car I wanted to look at, that appeared to be available - we could not find in the lots. Turns out it was sold and no one at th transaction did. First car I wanted to look at, that appeared to be available - we could not find in the lots. Turns out it was sold and no one at the dealership had marked it as such. Test drove the next car. It was pricier than what I had originally wanted but I fell in love with it! Willing to buy it. Two days anger.. turns out the car that I test drove, put a deposit on and signed papers for was sold the previous weekend. Offered me the same car with more miles - but the same price? Get some money off, although not as much as a I wanted. Okay everything’s squared away with this car. Pick up day - car is not ready. Written on paper that I signed, I was supposed to have roof rails installed. When I arrived I noticed they were not installed. Happy with the CR-V overall but if you want a Honda you may as well just go to the actual Honda dealership. My dealer did everything he could for me and I appreciate his help so much, but lamacchia as a whole is not worth the time and stress. More

Looked at a CRV on a Friday in the rain. Drove nice and decided to purchase. Was told the earliest I could pick up was Wednesday of the next week. I arrived at my scheduled time and my vehicle was not read decided to purchase. Was told the earliest I could pick up was Wednesday of the next week. I arrived at my scheduled time and my vehicle was not ready to be picked up. When it was ready the detailing done was sub par and I noticed several scratches that weren’t able to be seen in the rain. I asked for this to be rectified and they had me wait two more hours. When they claimed it was done it didn’t look any better. The sales woman told me that they don’t have the best lighting in the area that it was detailed so that is why they didn’t notice the scratches!! I was told it was a used car and would have to deal with it. A 2 year old car with 12,000 miles on it should not be sold in this condition for top shelf price. At that point all the paperwork had been signed prior to seeing the vehicle “detailed.” Against my better judgement I took the vehicle home. I will not return to this dealership due to the customer service as well as the condition of the dealership. The service department looked like there had been no updates since the 1970’s. More

Can't say how pleased I was with my purchase from the folks at Lamacchia Honda in Syracuse! Was looking for a Honda Civic in excellent condition, and after doing the research, found Lamacchia had exactl folks at Lamacchia Honda in Syracuse! Was looking for a Honda Civic in excellent condition, and after doing the research, found Lamacchia had exactly what I was looking for, as well as a few other dealerships further out from us. After going to a couple others that had a lower price but not as good car, we came to Lamacchia. Abdullah came right up and was very helpful in answering questions and guiding us to the right selection. Test drive went well, and finally went to the negotiating table. The car was great but the price was more than what others further out were offering. Abdullah was exactly the sales rep we were looking for- he was all about getting to the "yes", a deal that would get us to making the purchase. He negotiated on the price, threw in fresh tires and was still below market value for a car in excellent condition! If you get the chance to go in, ask Abdullah about where he has been - the guy definitely has a story to tell and puts in the effort to get me exactly what I wanted! Car runs great, exactly as advertised, and since it was a used (leased) car that came from their shop, I learned they put in the effort to ensure the car represents them as a business. Couldn't be happier, thanks again. More

Nas was sales guy no card never called back and made 4 appts for so many calls. They suck plus new cars new parts not like the older models. appts for so many calls. They suck plus new cars new parts not like the older models. More

Came looking for a new Ridgeline truck. Not a employee or customer around, building looks new but immediately felt a and vibe. Walked around the show room to find what looked like a manager degrading an empl customer around, building looks new but immediately felt a and vibe. Walked around the show room to find what looked like a manager degrading an employee. Walked outside and drove around looking for a new Ridgeline. Lot was full of trash and cigarettes. Told my neighbor, he always said he had great luck with Honda City. I’m going to check there. Avoid Lamachia at all cost. If they treat their employees like that, I can only imagine how they treat customers after the sale. Not good, don’t waste a trip or time like I did. I felt embarrassed even walking in that store. More

Reached out for pricing on a CRV-ex got a bunch crap and demanding that I go talk to a sales professional!! Lost my business! demanding that I go talk to a sales professional!! Lost my business! More

Wish I could rate them 0 stars... Husband took our vehicle there for diagnostics. He specifically asked if there would be a charge, was told no because our vehicle was still under warranty so diagnost vehicle there for diagnostics. He specifically asked if there would be a charge, was told no because our vehicle was still under warranty so diagnostics were free. When he picked up the vehicle they explained that they didn’t run a full diagnostics because when they put it on the lift they discovered the tires had low tread. Then they told him he owed $60 for the diagnosis because the tires weren’t covered under the warranty. He argued about paying and even spoke to a manager. The manager told him they had to recuperate their costs and had no way of waving the fee because my husband didn’t buy the vehicle there and was not already established customer. What a terrible way to build a customer base. Lamacchia Honda clearly operates through lies and deceit and has no intention of honoring the guarantees or word of their staff. Will NEVER do any business with this lying, deceitful, dishonest business ever again! More

Purchased a $40,000 Pilot from Honda City today simply because I couldn’t stand the idea of dealing with Lamacchia’s Service Department again. because I couldn’t stand the idea of dealing with Lamacchia’s Service Department again. More

Poor customer service Every time I visit them for service they never complete the work that my vechicle is there for. It always take repeated attempts to fix what is wrong. Every time I visit them for service they never complete the work that my vechicle is there for. It always take repeated attempts to fix what is wrong. The service manager AJ Lamacchia is never around. He is always “out” of the office or in a meeting. I have had nothing but horrible experiences at the dealership. They will be nice when they want you to purchase a vechicle. After that good luck. More

Customer Service I had a very positive car-buying experience here. Having shopped around the area, I found this dealer to be the best. Everyone I interacted with was p I had a very positive car-buying experience here. Having shopped around the area, I found this dealer to be the best. Everyone I interacted with was pleasant and professional, the buying process was simple, and the prices were the lowest here. The piece de resistance was the owner himself conducting the final hand-over of the car. I could really tell that this business understands the value of customer service. More